한국융합학회논문지 (Journal of the Korea Convergence Society)

  • 제9권6호
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  • Pages.251-259
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  • 2018
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  • 2233-4890(pISSN)
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  • 2713-6353(eISSN)
한국융합학회 (Korea Convergence Society)
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경쟁가치모형에 근거한 보육교사의 감정노동과 소진의 상호작용효과가 이직의도에 미치는 영향

Influence of Interaction Effects of Emotional Labor and Burnout on the Turnover Intention of Nursery Workers Based on Competing Value Frameworks Model

  • 투고 : 2018.03.21
  • 심사 : 2018.06.20
  • 발행 : 2018.06.28
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초록

본 연구는 경영학의 경쟁가치모형을 보육직무에 적용하여 교사의 감정노동과 이직의도의 영향관계에서 소진의 조절효과를 융합적으로 연구하였다. 이를 위하여 어린이집에 종사하는 보육교사 296명을 대상으로 설문하였으며, 자료 분석은 SPSS V22.0 프로그램을 사용하여 평균중심화 기법을 적용한 조절회귀분석을 실시하였다. 연구 결과를 요약하면 첫째, 표면감정노동은 이직의도에 유의한 영향을 미쳤고 내면감정노동은 이직의도에 영향을 미치지 않았다. 둘째, 이직의도에 가장 크게 영향을 미치는 요인은 소진으로 확인되었다. 셋째, 소진과 내면감정노동의 상호작용효과는 이직의도에 유의한 조절효과를 갖는 것으로 나타났다. 이 결과를 바탕으로 보육교사의 이직의도를 관리하기 위하여 보육교사의 소진을 완화시키는 정책적 방안을 제시하였고, 보육현장에서 교사소진과 내면감정노동의 상호작용효과를 활용하여 이직의도를 관리하는 제도적 실천적 방안을 제시하였다.

The purpose of this study is to investigate the moderating effect of burnout on the relationship between emotional labor and turnover intention of nursery teachers. For this study, 296 teachers in nursery centers were surveyed. The data were analyzed by moderated regression analysis using SPSS V22.0 program using mean centering method. The results of the study are as follows. First, expressive emotional labor affects turnover intention and internal emotional labor did not affect turnover intention. Second, the factors that have the greatest influence on turnover intention were identified as burnout. Third, the interaction effect between burnout and deep emotional labor showed a similar moderation effect on turnover intention. Based on these results, the policy and practical measures to alleviate the burnout of the nursery teachers were suggested, and the ways of managing turnover intention by utilizing the interaction effect of the teacher burnout and deep emotional labor were suggested.

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