품질경영학회지 (Journal of Korean Society for Quality Management)

  • 제46권4호
  • /
  • Pages.939-958
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  • 2018
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  • 1229-1889(pISSN)
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  • 2287-9005(eISSN)
한국품질경영학회 (Korean Society for Quality Management)
권호 표지
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항공객실승무원의 팔로워십, 리더십 유형이 직무만족 및 팀 몰입에 미치는 영향

A Study on the Effects of Followership and Leadership of Flight Attendant on Job Satisfaction and Team Commitment

  • 이지민 (신구대학교 비즈니스실무학부 항공서비스학과) ;
  • 윤승희 (신구대학교 비즈니스실무학부 항공서비스학과)
  • Lee, Chi Min (Shingu College Practical Business Field Dept. of the Airline Service) ;
  • Yun, Seung Hee (Shingu College Practical Business Field Dept. of the Airline Service)
  • 투고 : 2018.11.07
  • 심사 : 2018.12.03
  • 발행 : 2018.12.30
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초록

Purpose: The purpose of this study was to propose useful suggestions by analyzing causal effect relationship between quality of followership, perceived style of leadership, job satisfaction and team commitment in the aviation industry. Methods: For the analysis of this study, a survey was conducted on local flight attendant. A total of 364 surveys were collected and 336 effective samples were used for analysis. And the collected data were analyzed using Structural Equation Modeling. Results: The results of this study were as follows : First, In the relationship between quality of followership and perceived leadership styles, independent thinking has a positive effect on all six sub-factors of transformational and transactional leadership and active engagement has negative influence on all six sub-factors of transformational and transactional leadership. Inaddition As a result of total and direct and indirect effects, Idealized Influence of perceived leadership style indirectly influences between Quality of Followership and job satisfaction, Idealized Influence, Inspirational Motivation, Intellectual Stimulation, Individualized Consideration, Contingent Reward of perceived leadership style have been shown to have indirect effects on team Commitment Conclusion: Based on the characteristics of followers and the type of leadership, it is necessary to develop ways to develop job satisfaction and team commitment of airline crews. In addition, flight attendant act as leaders and followers of each other depending on their work characteristics. Therefore, it is necessary to understand the relationship between leadership and followership based on the results of this study.

키워드

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Figure 1. Full Range of Leadership Development(FRLD)

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Figure 2. Research Model

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Figure 3. Test Result of Research Model

Table.1 Survey Configuration

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Table 2. Characteristics Statistics

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Table 3. Results of CFA

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Table 4. Correlation Matrix & Results of Discriminant Validity

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Table 5. Result of SEM & Hypothesis Testing

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Table 6. Direct-Indirect Effects & Total Effects

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