Journal of Digital Convergence (디지털융복합연구)

The Society of Digital Policy and Management (한국디지털정책학회)
권호 표지
DOI QR코드

DOI QR Code

A User Analysis on the Improving Direction of KONEPS : Focus on Gyeongbuk province

국가종합전자조달시스템 종합쇼핑몰 개선방향에 대한 사용자분석 : 경북지역 중심으로

  • Kim, Sang-Min (Graduate School of Consulting, Kumoh National Institute of Technology) ;
  • Lee, Hyun-Soo (Graduate School of Consulting, Kumoh National Institute of Technology)
  • 김상민 (국립금오공과대학교 컨설팅대학원) ;
  • 이현수 (국립금오공과대학교 컨설팅대학원)
  • Received : 2018.02.27
  • Accepted : 2018.05.20
  • Published : 2018.05.28
Download PDF
⟨ Previous Next ⟩

Abstract

This paper is based on the suggestions of the prior research on the buyer feedback, the selection of various product options, and the payment procedure improvements for Korea ON-line E-Procurement System(KONEPS), and this is to confirm the necessity of improvement and satisfaction from the viewpoint of the workers of the public and subordinate organizations the purchasing and using of the computer equipment in the actual KONEPS(Korea ON-line E-Procurement System). Based on the basic questionnaires and in-depth interviews, this paper conducts the qualitative case studies on IT and non - IT workers who had purchasing experiences for equipment at public institutions and government agencies in Gyeongbuk province. As results of the study, it was confirmed that the improvement is necessary for the buyer feedback and option selection part, and that there is a difference among the work experience for the simplification of the payment procedure and the satisfaction. In addition, the biggest contribution in the provided research is to categorize and to analyze the opinions on the use of public and relevant subordinate research participants. Additional work will be needed for a large number of workers in public and subordinate organizations who have purchasing experiences for handling various procurement products and those working in the metropolitan area and other public and subordinate agencies.

본 논문은 나라장터 종합쇼핑몰 개선방향에 대해 구매자 피드백(Feedback), 다양한 제품 옵션(Option) 선택 기능, 결제절차의 간소화 및 만족에 관한 선행연구의 제안을 바탕으로, 실제 나라장터 종합쇼핑몰에서 전산장비 등을 구매 및 사용하는 공공 및 산하기관 근무자들의 입장에서 개선 필요성과 만족에 대해 확인하기 위함이다. 이를 위해 기초설문과 심층 인터뷰를 바탕으로 경북지역 공공기관 및 정부산하기관에서 전산장비 등에 대해 구매경험이 있으며 실제 사용하는 전산직 및 비전산직 근무자를 대상으로 질적 사례연구를 통해 확인 하였다. 연구결과 구매자 피드백(Feedback)과 옵션(Option) 선택 부분에 대해서는 개선이 필요하다는 결론과 결제절차의 간소화와 만족에 대해서는 근무경력에 따른 차이가 있다는 것을 확인하였다. 또한 공공 및 산하기관 연구 참여자들의 사용에 대한 내면의 의견을 확인 할 수 있었던 것이 가장 큰 기여도라 하겠다. 향 후 보완사항으로, 수도권 및 타지역 공공 및 산하기관의 근무자들과 일반 조달 제품에 대한 구매경험을 가진 공공 및 산하기관 다수의 근무자들을 대상으로 한 추가연구가 필요할 것으로 보인다.

Keywords

References

  1. M. O. Kim & Y. C. Kim. (2005). A Study on the Development of Government Procurement System - Focusing on e-Procurement System. Aduit and Inspection Training Institute, 197-222.
  2. S. M. Kim & H. S. Lee. (2017). A Study on the Improvement Direction through the Analysis of the Legal System and Current Process of KONEPS. Journal of Digital Convergence, 15(11), 23-35. https://doi.org/10.14400/JDC.2017.15.1.23
  3. K. W. Lim, Y. T. Kim & C. S. Kim. (2013). Study on Impacts of Using Characteristics of Public Systems on Customer Satisfaction and Loyalty of the Systems : Korean E-Procurement System. Journal of the Korea society of IT services, 12(1), 83-98. https://doi.org/10.9716/KITS.2013.12.1.083
  4. T. H. Choi & S. K. Kim. (2011). A Study on the Factors Influencing on Customer Satisfaction of KONEPS Online Shopping Mall. The Korean Journal of Public Administration, 20(4), 173-208.
  5. W. H. Ko, K. H. Shin & C. Y. Lee. (2015). A Study on User Behavioral Intention of e-Procurement System. Journal of Korean Institute of Information Technology, 13(11), 167-175. https://doi.org/10.14801/jkiit.2015.13.11.167
  6. H. Y. C. (2016). Korea ON-Line e-Procurement System Construction and Utilization Trend. ICT & Media Policy, 28(8), 18-26.
  7. K. H. Yim & J. H. Kwon. (2014). Study on the effect of shopping-mall satisfaction with Parent company confidence - mediating effect of on-line shopping mall trust. Journal of Digital Convergence, 12(1), 171-176. https://doi.org/10.14400/JDPM.2014.12.1.171
  8. K. H. Yim & J. Hee Kwon. (2014). A Study on the Effect of Shopping Value of On-Line Shopping-Mall on Shopping-Mall Satisfaction - Mediating Effect of Price Sensitivity. Journal of Digital Convergence, 12(11), 49-55. https://doi.org/10.14400/JDC.2014.12.11.49
  9. H. C. Lee & S. Y. Shin. (2016). A Study on Ring Marketing Strategy Digital Contents suitable for a class of Young Customer at Online Environment - focusing on marketing service strategies. Journal of Digital Convergence, 14(2), 169-173. https://doi.org/10.14400/JDC.2016.14.2.169
  10. J. H. Han, S. H. Jae, B. H. Kim, J. S. Park. (2015). Effects of Consumer Trust and Perceived Usefulness on Mobile Payments and Online Shopping Website Loyalty. Journal of Digital Convergence, 13(12), 75-87. https://doi.org/10.14400/JDC.2015.13.12.75
  11. J. U. Kim & S. T. Park. (2013). An Empirical Study on Factors Influencing a Consumer's Switching Behavioral Intention in the Internet Shopping Mall Environment. Journal of Digital Convergence, 11(1), 199-209. https://doi.org/10.14400/JDPM.2013.11.1.199
  12. E. K. You & H. J. Kwon. (2016). Analysis of the Internet Shopping Mall Users' Perception on Cosmeceuticals. Journal of Digital Convergence, 14(12), 555-560. https://doi.org/10.14400/JDC.2016.14.12.555
  13. H. J. Jang, E. K. You ,H. J. K. (2017). Purchasing Behavior of Cosmetics of Chinese Women Depending on Their Complex Purchasing Tendencies. Journal of Digital Convergence, 15(4), 549-554. https://doi.org/10.14400/JDC.2017.15.4.549
  14. DeLone, W. H. & E. E. McLean. (1992). Information systems success: The quest for the dependant variable. Inform. Systems Res, 3(1), 60-95. https://doi.org/10.1287/isre.3.1.60
  15. F. D. Davis, R. P. Bagozzi & P. R. Warshaw. (1989). User acceptance of computer technology: A comparison of two theoretical models. Management Science, 35(8), 982-1003. https://doi.org/10.1287/mnsc.35.8.982
  16. Venkatesh, V., M.G. Morris, B.D. Gordon. & F.D. Davis. (2003). User Acceptance of Information Technology: Toward a Unified View. MIS Quarterly, 27(3), 425-478. https://doi.org/10.2307/30036540
  17. M. S. Shin & H. J. Kim. (2014). A Study of Selection Attribute and Satisfaction for Spectating Online Shopping Mall. Korea Research Academy of Distribution and Management, 17(4), 125-134. https://doi.org/10.17961/jdmr.17.3.201406.125
  18. H. I. Kwon, H. C. Lee & J. K. Kwon. (2010). An Empirical Study on The Factors Influencing on Customer Satisfaction of On-Line Open Market. Journal of Korean Association of Tax & Accounting, 27(27), 167-184.
  19. K. M. Kim. (2015). A Study on the Product Attribute type and Consumer Characteristic on Social Commere Adaptation and Word of Mouth. The Institute of business management, 38(3), 293-320.
  20. J. Ojasalo. (2010). E-Service Quality: A Conceptual Model, Laurea University of Applied Sciences. Finland, International Journal of Arts and Sciences, 3(7), 127-143.
  21. Y. S. Yoon, (2013). The Effects of Online Product Reviews on Online Users' Shopping Process. KOREAN INTERNATIONAL ACCOUNTING REVIEW, 52, 139-156.
  22. J. W. Kang, J. I. Lim & S. G. Lee, (2007). Dynamic Analysis of CRM Strategy for Online Shopping-mall, Information Systems Review, 9(3), 99-132.
  23. K. H. Jeon & N. Zhai. (2007). A Comparative Study of Consumer"s Attitude and Intention to Use Internet Shopping Between Korean and Chinese. Journal of Commodity Science and Technology, 25(4), 139-151.
  24. J. R. Lee & J. H. Park. (2004). An Empirical Study on Determinants on Customer Satisfaction and Purchasing Intention in B2C Electronic Commerce: A Case of Internet Shopping Mall. The Journal of Information Strategy, 7(2), 21-48.
  25. H. R. Choi, I. Ryu & J. S. Shin. (2002). Quality Factors Affecting the Consumer Satisfaction of Internet Shopping Mall Sites. The Journal of Information Strategy, 5(2), 127-154.
  26. Yin, R. K. (2009). Case study research: Design and methods (4th Ed.). Thousand Oaks, CA: Sage.
  27. J. W. Kim. (2012). Understand how to collect data from qualitative research. Seoul : National Youth Policy Institute.
  28. M. J. Kim & Y. J. Kim. (2012). Study on the Elder-Care Experiences of Home Care Workers. Korean Journal of Qualitative Research in Social Welfare, 6(2), 159-194.
  29. Guba, E. G & Lincoln, Y. S. (1985). Effective evaluation (4th ed.). San Francisco, CA : Jossey Bass Publication.