Journal of Digital Convergence (디지털융복합연구)

The Society of Digital Policy and Management (한국디지털정책학회)
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The Effect of Communication Competency and Job Stress of Long Term Care Hospital Nurses on Turnover Intention focused on control effect of emotional intelligence

요양병원 간호사의 의사소통능력, 직무스트레스가 이직의도에 미치는 영향 : 감성지능 조절효과 중심으로

  • Received : 2018.10.17
  • Accepted : 2018.12.20
  • Published : 2018.12.28
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Abstract

This study examined the effect of communication competency and job stress of nurses working in long term care hospitals on turnover intention and to verify the effect of emotional intelligence control on the relationship among communication competency, job stress and turnover intention. The subjects consisted of 240 nursing students, and data were collected during from February 1 to February 28, 2018. The data were analyzed with descriptive statistics and Pearson's correlations that used IBM SPSS WIN 20.0 program and the analysis of control effect was made by using Hierarchical Multiple Regression Analysis. The result of this study can be summarized as follows. The turnover intention was positively correlated with job stress. The factors which had effect on turnover intention were pay satisfaction, job stress and age. Based on the results of this study, it is necessary to develop a systematic program that reflects clinical characteristics and education in order to reduce the turnover intention of the nurse.

본 연구의 목적은 요양병원 간호사의 의사소통능력, 직무스트레스가 이직의도에 미치는 영향을 알아보고, 의사소통능력, 직무스트레스 이직의도의 관계에 감성지능의 조절 효과를 검증하는 서술적 조사연구이다. 요양병원 간호사 240명을 대상으로 2018년 2월 1일부터 28일까지 이루어졌다. 자료분석방법은 IBM SPSS Win 20.0 프로그램을 이용하여 기술통계, t-test, ANOVA. 상관관계, 단계적 다중 회귀분석과 조절효과는 위계적 다중 회귀분석으로 분석하였다. 연구결과 이직의도는 의사소통능력과 직무스트레스에 따라 높게 나타났다. 이직의도는 직무스트레스와 양의 상관관계가 있는 것으로 나타났으며 이직의도에 가장 큰 영향을 미치는 요인은 급여만족도, 직무스트레스, 연령으로 나타났다. 본 연구 결과를 토대로 요양병원 간호사의 이직의도를 줄이기 위해서는 임상특성을 반영한 체계적인 프로그램 개발과 교육이 필요하다.

Keywords

Table 1. General Characteristics of subjects

DJTJBT_2018_v16n12_449_t0001.png 이미지

Table 2. Degree of communication competenct, job stress, eomtional control

DJTJBT_2018_v16n12_449_t0002.png 이미지

Table 3. Correlation analysis of major variables

DJTJBT_2018_v16n12_449_t0003.png 이미지

Table 4. Effect of turnover intention

DJTJBT_2018_v16n12_449_t0004.png 이미지

Table 5. Moderating effect of emotional intelligence

DJTJBT_2018_v16n12_449_t0005.png 이미지

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