Journal of Digital Convergence (디지털융복합연구)

The Society of Digital Policy and Management (한국디지털정책학회)
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The Relationship Between Emotional Labor, Job Burnout and Job Satisfaction in Fitness Center Instructors

휘트니스센터 지도자의 감정노동과 직무소진 및 직무만족의 관계

  • Cho, Min Soo (Dept. of Exercise Rehabilitation & Welfare, Chungwoon Univ.) ;
  • Yi, Eun Surk (Dept. of Exercise Rehabilitation & Welfare, Gachon Univ.)
  • Received : 2017.10.02
  • Accepted : 2017.11.20
  • Published : 2017.11.28
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Abstract

The purpose of this study was to investigate the relationship between emotional labor, job burnout and job satisfaction in instructors. The data were collected from 323 fitness center instructors using multistage stratified cluster random sampling method. With the collected data, factor analysis, reliability analysis, frequency analysis, correlation analysis, model fit tested, and structural equation model were performed by SPSS 23.0 and AMOS 20.0. The result of the analysis were summarized as follows. First, the emotional labor(inner behavior) impacts negative influence on job burnout of fitness center instructors. Second, the emotional labor(surface behavior) impacts positive influence on job satisfaction of fitness center instructors. Third, the job burnout impacts negative influence on job satisfaction of fitness center instructors. Fourth, the emotional labor(inner behavior) impacts positive influence on job satisfaction of fitness center instructors. Fifth, the emotional labor(surface behavior) does not influence on job satisfaction of fitness center instructors.

이 연구의 목적은 휘트니스센터 지도자의 감정노동과 직무소진 및 직무만족의 관계를 규명하는 것이다. 이를 위해 인천지역 소재 휘트니스센터에서 근무하고 있는 지도자를 모집단으로 설정, 편의표본추출법을 이용하여 총 323명의 자료를 실제 분석에 사용하였다. 분석방법은 빈도분석, 확인적 요인분석, 신뢰도 검증, 구조방정식모형 분석을 실시하였다. 이를 통해 얻어진 결론은 다음과 같다. 이 연구는 휘트니스센터 지도자의 감정노동과 직무소진 및 직무만족의 관계를 실증적으로 구명하는데 목적이 있다. 이에 본 연구결과와 논의를 통해 다음과 같은 결론을 도출하였다. 첫째, 휘트니스센터 지도자의 감정노동 중 내면행위는 직무소진에 부정적인 영향을 미치는 것으로 나타났다. 둘째, 휘트니스센터 지도자의 감정노동 중 표면행위는 직무소진에 긍정적인 영향을 미치는 것으로 나타났다. 셋째, 휘트니스센터 지도자의 직무소진은 직무만족에 부정적인 영향을 미치는 것으로 나타났다. 넷째, 휘트니스센터 지도자의 감정노동 중 내면행위는 직무만족에 긍정적인 영향을 미치는 것으로 나타났다. 다섯째, 휘트니스센터 지도자의 감정노동 중 표면행위는 직무만족에 부정적인 영향을 미치지 않는 것으로 나타났다.

Keywords

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