Journal of Digital Convergence (디지털융복합연구)

The Society of Digital Policy and Management (한국디지털정책학회)
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The Effect of Social Workers' Job Stress on Organizational Effectiveness and the Moderating Role of Organizational Commitment

사회복지사의 직무스트레스가 조직유효성에 미치는 영향과 조직몰입의 조절역할

  • Han, Kyung-Hae (Dept. of Elderly Welfare, Gradual School of Venture, Hoseo University) ;
  • Lim, Wang-Kyu (Dept. of Management Information, Gradual School of Venture, Hoseo University)
  • 한경혜 (호서대학교 벤처전문대학원 노인복지학과) ;
  • 임왕규 (호서대학교 벤처전문대학원디지털정책학회 정보경영학과)
  • Received : 2017.05.10
  • Accepted : 2017.07.20
  • Published : 2017.07.28
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Abstract

The purpose of this study was to investigate the effects of job stress on organizational effectiveness and the moderating role of organizational commitment among social workers. For this study, date were collected from 236 social workers employed at social welfare institutions in the Metropolitan area with structured questionnaires and analyzed using hierarchical regression analysis technique. This study found that three job stress variables(role ambiguity, role conflict and workload) had negative effects on social workers' job satisfaction and organizational citizenship behavior, whereas they positively impacted on their intent to stay, and that organizational commitment buffered the deleterious effects on job stress on organizational effectiveness.

본 연구는 사회복지사들의 직무스트레스가 조직유효성에 미치는 영향과 직무스트레스-조직유효성 간의 관계에서 조직몰입의 조절역할을 탐구하는데 그 목적이 있었다. 본 연구를 위해서 수도권 소재 사회복지기관에 근무하는 263명의 사회복지사들로부터 자료를 수집하였다. 자료수집도구로는 구조화된 질문지를 사용하였으며, 위계적 회귀분석방법을 이용하여 자료를 분석하였다. 연구결과 사회복지사들의 직무스트레스는 조직유효성에 해로운 영향을 미친다는 것을 발견하였다. 즉 직무스트레스 요인들인 역할모호성, 역할갈등 및 업무량 모두 조직유효성 변수들인 직무만족과 조직시민행위에 부적인 영향을 미치는 반면에 이직의도에는 정적인 영향을 미치는 것으로 나타났다. 또한 조직몰입은 사회복지사들의 직무스트레스가 조직유효성에 미치는 해로운 영향을 완충하는 것으로 나타났다. 본 연구는 조직몰입의 조절효과를 경험적으로 확인했다는 점에서 중요한 의미가 있으며, 향후 연구에서는 조직몰입의 조절역할에 대한 이론적 기제를 규명할 필요가 있을 것이다.

Keywords

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