Journal of the Korea Academia-Industrial cooperation Society (한국산학기술학회논문지)

The Korea Academia-Industrial cooperation Society (한국산학기술학회)
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The Influence of the Clinical Nurses' Emotional Labor and Resourcefulness on the Turnover Intention

병원간호사의 감정노동과 자원동원성이 이직 의도에 미치는 영향

  • Kang, So-Ra (Division of Nursing Science, Ewha Womans University) ;
  • Kim, Yoonjung (The Graduate School, Ewha Womans University) ;
  • Seo, Hyung-eun (Department of Nursing, Kyeongbuk College of Health) ;
  • Bang, Yun-Yi (The Graduate School, Ewha Womans University) ;
  • Lee, Gunjeong (Division of Nursing Science, Ewha Womans University)
  • 강소라 (이화여자대학교 간호학부) ;
  • 김윤정 (이화여자대학교 대학원 간호학과) ;
  • 서형은 (경북보건대학교 간호학과) ;
  • 방윤이 (이화여자대학교 대학원 간호학과) ;
  • 이건정 (이화여자대학교 간호학부)
  • Received : 2017.03.13
  • Accepted : 2017.06.09
  • Published : 2017.06.30
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Abstract

This is predictive correlational study to identify the influence of emotional labor and resourcefulness on turnover intention among clinical nurses. The participants were 138 clinical nurses and the data were collected by an online survey using a self-administered questionnaire from 10th to 17th April, 2016.The collected data were analyzed using SPSS program through t-test, One-way ANOVA, Scheffe's test and multiple linear regression. In the results, there were differences in emotional labor by age, marital status, job position, clinical career, shift work, in resourcefulness by gender, clinical career, and in turnover intention by age. As a result of multiple linear regression, emotional labor and resourcefulness were selected as significant related variables affecting nurse's turnover intentions. These factors accounted for 3.7% of turnover intention, which necessitates the consideration of a specific plan to reduce emotional labor and increase resourcefulness for decreasing clinical nurse's turnover intention.

본 연구는 병원 간호사의 감정 노동과 자원동원성이 이직 의도에 미치는 영향을 파악하기 위한 예측적 상관관계 조사 연구이다. 연구 대상자는 종합병원에서 근무한지 6개월 이상의 간호사 138명이고, 자료 수집은 2016년 4월 10일부터 17일까지 온라인상에서 자가보고식 설문지를 이용하여 진행하였다. 자료 분석은 SPSS statistics 21 프로그램을 이용하여 기술통계, t-test, One-way ANOVA, Scheffe's test와 multiple linear regression으로 분석하였다. 연구 결과, 감정노동은 연령, 결혼 유무, 직위, 임상 경력, 교대근무에 따라, 자원동원성은 성별과 임상 경력에 따라 유의한 차이가 나타났으며, 이직 의도는 연령에 따라 유의한 차이를 보였다. 회귀 분석 결과에서 이직 의도에 영향을 미치는 관련 변수로는 감정노동(${\beta}=.19$, p=.048), 자원동원성(${\beta}=-.18$, p=.038)이 유의한 영향을 미치는 것으로 나타났으며, 이들 요인이 이직 의도를 설명하는 정도는 3.7%였다. 연구결과를 바탕으로 병원 간호사의 이직 의도를 낮추기 위해 간호사의 감정노동과 자원동원성을 감소시키기 위한 구체적인 방안을 마련할 필요성을 제시한다. 이를 바탕으로 병원 조직 관리차원에서 이를 활용하여 전략적인 프로그램을 개발하고 적용한다면 병원간호사의 이직 의도를 감소시킬 수 있을 것으로 기대한다.

Keywords

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