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주민주도형 안전 공동체 조성에 있어 서비스디자인의 역할 탐색

A Study on the Role of Service Design in Creating Resident-driven Safe Community

  • 전영옥 (홍익대학교 국제디자인전문대학원)
  • Jeon, Young-Ok (International Design School for Advanced Studies, Hongik University)
  • 투고 : 2017.04.26
  • 심사 : 2017.06.20
  • 발행 : 2017.06.28

초록

본 연구는 다양한 유형으로 발생하는 도시범죄에 있어 차별화된 사고 패러다임과 문제 접근법으로 범죄위험의 새로운 극복모델을 제시한 서비스디자인의 실효성을 탐구한다. 실증사례는 대구시 달서구 두류동의 '서비스디자인을 통한 주민주도형 안전 공동체 조성사업'으로 선제적 주민밀착형 프로세스를 통해 예방 위주의 지역안전시스템을 마련했다고 평가받는다. 이 사업은 지역범죄의 사전예방을 위한 '자연적 감시능력배양 프로그램', 지역안전에 대한 주민의 '사회적 역할 확장 프로그램', 주민안전의 종합적 해결안을 제공하는 '범죄예방 환경디자인 설계' 영역으로 추진되었다. 이 사업에서 서비스디자이너는 주민 주도가 가능한 과업 플랫폼을 설계하고 주민 간 교류의 기회를 확대시켜 지역 환경생태계를 재구성하는 전문가로 활동한다. 이 과정에서 주민들은 지역 연대감을 강화하고 그들 스스로 안전한 삶의 공간을 유지하는 잠재역량을 배양한다. 본 사례분석을 바탕으로 안전 공동체 조성에 있어 서비스디자인의 실효성은 지역주민 간의 관계개선, 범죄예방활동에 있어 주민참여의 활성화, 지역안전에 대한 주민인식환기로 규명한다.

With an increase in urban crimes in various forms, this study is intended to analyze the effectiveness of the service design that presented a new model resolving crime risks through differentiated thinking paradigm and problem approaches. The empirical case addressed in this study is 'the project to create resident-driven safe community in Duryu-dong, Dalseo-gu, Deagu though service design'. This project is evaluated as having prepared a prevention-oriented local safety system through a preemptive and resident-centered process. The project was promoted as a 'natural monitoring capacity building program' for residents to prevent local crimes, a 'social role expansion program' for local safety, and 'crime prevention environment design', which provides comprehensive solutions for residents' safety. Here, designers act as exerts in designing a task-based platform that can be driven by residents rather than a visual environment improver, and reorganizing the local ecosystem by expanding the opportunities for residents to interact. This case identifies the role of service design as binding the solidarity of local residents beyond the improvement of the crime environment and giving them the potential capacity to maintain a safe living space in relation to a safety issues of community.

키워드

참고문헌

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