경영정보학연구 (Information Systems Review)

  • 제19권3호
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  • Pages.47-67
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  • 2017
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  • 2982-6551(pISSN)
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  • 2982-6837(eISSN)
한국경영정보학회 (The Korea Society of Management Information Systems)
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C2C 공유경제 서비스 참여자 간의 비대칭적 플랫폼 참여의도

Asymmetric Intention of Platform Participation in C2C Sharing Economy

  • 투고 : 2017.06.12
  • 심사 : 2017.09.08
  • 발행 : 2017.09.30
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초록

정보기술의 발달과 지속 가능하고 경제적인 소비를 원하는 소비자들의 인식변화로 인하여 공유경제는 새로운 소비형태로 부상하였다. C2C 공유경제 플랫폼에서는 기존의 플랫폼들과는 달리 하나의 자원을 사용자와 공급자가 공유하기 때문에, 사용자와 공급자가 더욱 긴밀한 관계를 맺게 되지만 각기 다른 역할과 비대칭적 정보를 가지고 플랫폼에 참여하게 된다. 따라서 C2C 공유경제 플랫폼의 리더십을 추구하는 기업들은 양면시장에서의 사용자와 공급자 간의 차이, 특히 정보의 비대칭성을 고려한 전략적 접근이 필요하다. 본 연구에서는 수요 및 공급자들의 플랫폼 참여의도가 신뢰, 인지된 위험, 인지된 경제적 이익 등의 선행 요인들에 어떻게 영향을 받으며, 두 집단간에 어떤 차이점이 있는지를 분석함에 그 목적이 있다. 연구결과, 신뢰와 인지된 위험 그리고 인지된 경제적 이익은 사용자 집단에 따라 플랫폼 참여의도에 각각 다르게 영향을 미치는 것으로 확인되었다. 본 연구는 C2C 플랫폼의 리더가 되기를 추구하는 기업들이 고려해야 하는 주요 요인들과 참여자 그룹에 따라 상이한 전략적 방향을 제시해야 한다는 점을 밝혔다는 데에서 학문적, 실무적 의의를 찾을 수 있다.

The sharing economy has emerged as a new form of consumption pattern along with the advancement of information technology and the changes in the consumers' desires for economic spending. In a C2C-sharing economy platform, the user side and supplier side share the same assets, thereby making both sides of the market closely related. However, an information asymmetry exists within the platform that makes the players from one side reluctant to participate. This information asymmetry warrants a strategic approach for solving the fundamental "chicken and egg" problem for platform development. Motivated by this phenomenon, this study aims to analyze how the participation intentions from both sides of the platform are influenced by certain anteceding factors, such as trust, perceived risk, and perceived economic profit. Our findings show that the anteceding factors affect the participation intentions in different paths for both sides of the platform. As a managerial implication, these findings highlight the necessity of employing different approaches for each side of market development.

키워드

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