디지털융복합연구 (Journal of Digital Convergence)

  • 제15권1호
  • /
  • Pages.255-266
  • /
  • 2017
  • /
  • 2713-6434(pISSN)
  • /
  • 2713-6442(eISSN)
한국디지털정책학회 (The Society of Digital Policy and Management)
권호 표지
DOI QR코드

DOI QR Code

임상간호사의 감정노동과 사회적 지지가 소진에 미치는 영향

The Influence of Emotional Labor and Social Support on Burnout of Clinical Nurses

  • Lim, Hyeon-Jeong (Dept. of Nursing, Graduate School, Chung-Ang University) ;
  • Park, Kyung Sook (Dept. of Nursing, Red Cross College of Nursing, Chung-Ang University) ;
  • Ban, Hyo-Jung (Dept. of Nursing, Graduate School, Chung-Ang University) ;
  • Lee, Na-Rai (Dept. of Nursing, Graduate School, Chung-Ang University) ;
  • Lee, Yoon-Mi (Dept. of Nursing, Graduate School, Chung-Ang University) ;
  • Lee, Eun-Sook (Dept. of Nursing, Graduate School, Chung-Ang University) ;
  • Jun, Ji-Won (Dept. of Nursing, Graduate School, Chung-Ang University) ;
  • Ha, Seo-In (Dept. of Nursing, Graduate School, Chung-Ang University)
  • 투고 : 2016.09.28
  • 심사 : 2017.01.20
  • 발행 : 2017.01.28
PDF 다운로드
⟨ 이전 논문 다음 논문 ⟩

초록

본 연구는 임상간호사의 감정노동, 사회적 지지, 소진의 정도를 파악하고 소진에 영향을 미치는 요인을 확인하기 위함이다. 2012년 11월 5일부터 11월 23일까지 서울시에 소재한 4개의 3차 병원(500병상 이상)과 1개의 2차 병원(400병상 이상)에 근무하는 간호사 199명을 대상으로 하였다. 간호사의 소진은 3.69점, 감정노동 3.08점, 사회적 지지 3.44점으로 중간 이상의 점수를 나타냈다. 대상자의 소진은 연령, 교육정도, 직위, 임상경력에서 통계적으로 유의한 차이를 보였으며, 감정노동은 연령, 근무부서, 임상경력에 따라 유의한 차이를 보였다. 또한 소진은 감정노동과 양의 상관관계, 사회적 지지와 음의 상관관계를 나타냈고 소진에 영향을 미치는 요인으로는 감정노동, 연령, 사회적 지지가 통계적으로 유의한 변수로 나타났으며 설명력은 31.5%이었다. 따라서 간호사의 소진을 감소, 예방하기 위해서는 감정노동을 줄이고 사회적 지지를 높일 방안을 마련해야 할 것이다.

This study is designed to know the influence of emotional labor and social support on burnout of clinical nurses. 199 nurses working in five general hospitals with more than 500 beds in Seoul were sampled. Mean scores for each category were 3.69 for burnout, 3.08 for emotional labor, and 3.44 for social support. There was statistically significant difference between burnout and demographic characteristics, in age, education level, position, and clinical career; there was statistically significant difference between emotional labor and demographic characteristics, in age, working unit and clinical career. Emotional labor was positively correlated with burnout and social support was negatively correlated with burnout. As a result, factor influencing burnout was emotional labor, age, and social support. This predictor accounted for 31.5% of variance in burnout. Therefore, it is necessary to establish strategies to reduce nurses' emotional labor and improve the awareness of social support.

키워드

참고문헌

  1. G. Elkins, T. Cook, J. Dove, D. Markova, J. D. Marcus, T. Meyer, et al, "Perceived stress among nursing and administration staff related to accreditation. Clinical Nursing Research", Vol. 19, No. 4, pp. 376-386, 2010. https://doi.org/10.1177/1054773810373078
  2. H. A. Kang, Change of nursing profession labor. Economy and Society, 55, pp. 142-168, 2002.
  3. D. W. Baik, Y. H. Yom, "Effects of social support and emotional intelligence in the relationship between emotional labor and burnout among clinical nurses. Journal of Korean Academy of Nursing Administration", Vol. 18, No. 3, pp. 271-280, 2012. https://doi.org/10.11111/jkana.2012.18.3.271
  4. D. S. Byun, Y. H. Yom, "Factors affecting the burnout of clinical nurses: focused on emotional labor. Journal of Korean Academy of Nursing Administration", Vol. 15, No. 3, pp. 444-454, 2009.
  5. S. Mann, J. Cowburn, "Emotional labour and stress within mental health nursing. J Psychiatric and Mental Health Nursing", Vol. 12, No. 2, pp. 154-162, 2005. https://doi.org/10.1111/j.1365-2850.2004.00807.x
  6. B. Y. Chung, J. Y. Han, "Influential factors related to job satisfaction in hospice nurses: focus on emotional labor and burnout. Journal of Korean Academy of Nursing Administration", Vol. 20, No. 3, pp. 322-331, 2014. https://doi.org/10.11111/jkana.2014.20.3.322
  7. C. maslach, Burnout. Human Behavior, Vol. 5, No. 9, pp. 16-22, 1976.
  8. M. Kovacs, E. Kovacs, K. Hegedus, "Emotion work and burnout: Cross-sectional study of nurses and physicians in Hungary. Croat Medical Journal", Vol. 51, No. 5, pp. 432-442, 2010. https://doi.org/10.3325/cmj.2010.51.432
  9. J. H. Kim, Y. M. Lee, H. Y. Joung, H. S. Choo, S. J. Won, "Effects of emotional labor, emotional intelligence and social support on job stress in clinical nurses. Journal of Korean Academy of Fundamental Nursing", Vol. 20, No. 2, pp. 157-167, 2013. https://doi.org/10.7739/jkafn.2013.20.2.157
  10. S. O. Kim, M. S. Wang, "A study on emotional labor, positive resources and job burnout in clinical nurses. Journal of the Korean Academia-Industrial Cooperation Society", Vol. 16, No. 2, pp. 1273-1283, 2015. https://doi.org/10.5762/KAIS.2015.16.2.1273
  11. I. S. Kim, "The role of self-efficacy and social support in the relationship between emotional labor and burn out, turn over intention among hospital nurses. Journal of Korean Academy of Nursing Administration", Vol. 15, No. 4, pp. 515-526, 2009.
  12. Y. K. Yang, "A study on burnout, emotional labor, and self-efficacy in nurses. Journal of Korean Academy of Nursing Administration", VOL. 17, No. 4, pp. 423-431, 2011. https://doi.org/10.11111/jkana.2011.17.4.423
  13. A. Hochschild, The managed heart: commercialization of human feeling. Berkeley: University of California press, 1983.
  14. H. J. Park, "Emotional labor, emotional expression and burnout of clinical nurses. Journal of Korean Academy of Nursing Administration", Vol. 15, No. 2, pp. 225-232, 2009.
  15. S. H. Kim, Y. S. Ham, "A meta-analysis of the variables related to the emotional labor of nurses. Journal of Korean Academy of Nursing Administration", Vol. 21, No. 3, pp. 263-276, 2015. https://doi.org/10.11111/jkana.2015.21.3.263
  16. Y. J. Oh, Y. H. Choi, "Effects of emotional labor, job stress and burnout on somatization in nurses: In convergence era. Journal of Digital Convergence", Vol. 13, No. 10, pp. 415-424, 2015. https://doi.org/10.14400/JDC.2015.13.10.415
  17. E. J. Kwon, S. K. Cha, U. S. Shin, K. Y. Kim, B. Y. Lee, S. Y. Ahn, H. S. Jang, D. H. Kim, "The degrees of emotional labor and the its related factors among clinical nurses. Journal of Korean Clinical Nursing Research", Vol. 15, No. 2, pp. 23-35, 2009.
  18. J. A. Morris, D. C. Feldman, "The dimensions, antecedents, and consequences of emotional labor. Academy of Management Review", Vol. 21, No. 4, pp. 986-1010, 1996. https://doi.org/10.5465/amr.1996.9704071861
  19. C. Maslach, S. E. Jackson, "The measurement of experienced burnout. Journal of Occupational Behavior", Vol. 2, No. 2, pp. 99-113, 1981. https://doi.org/10.1002/job.4030020205
  20. H. Y. Choi, N. U. Jeong, "Perfectionism tendency, social support, and burnout among counselors. The Korean Journal of Health Psychology", Vol. 8, No. 2, pp. 279-300, 2003.
  21. M. J. Kim, "Effects if the hotel employee's emotional labor upon the job-related attitudes. Journal of Tourism Sciences", Vol. 21, No. 2, pp. 129-132, 1998.
  22. J. L. Price, C. W. Mueller, Professional turnover: The case of nurses. NewYork: SP Medical and Scientific Books, 1981.
  23. J. W. Ko, "The effects of personality traits on job satisfaction. The Korean Journal of Sociology", Vol. 33, No. 2, pp. 359-387, 1999.
  24. G. S. Yoon, S. Y. Kim, "Influences of job stress and burnout on turnover intention of nurses. Journal of Korean Academy of Nursing Administration", Vol. 16, No. 4, pp. 507-516, 2010. https://doi.org/10.11111/jkana.2010.16.4.507
  25. Y. E. Choi, "Predictors of burnout among hospice nurses. Graduate School of Kyungpook National University, Master's thesis", 2013.
  26. S. J. Jang, "Relationship between experience of patient's violent behaviors and burnout of psychiatric nurses. Graduate School of Seoul National University, Master's thesis", 2004.
  27. S. N. Lee, G. A. Kim, "Relation of among emotional labor, burnout and job involvement of nurses. Korea Nursing Science Conference", No. 10, pp. 255, 2010.
  28. J. S. Koh, "The effect of emotional labor on clinical nurses' burnout. Graduate School of Yonsei University, Master's thesis", 2010.
  29. W. Lee, D. K. Kim, "A study on emotional labor affecting a burnout level of personal assistants - focused on the mediating effects of job stress and job satisfaction. Social Sciences Research Review", Vol. 27, No. 2, pp. 115-140, 2011.
  30. Y. C. Yi, "A study on the influence of care workers' emotional labor on their burnout in the skilled nursing home for the old. Graduate School of Yonsei University, Master's thesis", 2004.
  31. D. Zapf, "Emotion work and psychological well-being: A review of the literature and some conceptual considerations. Human Resource Management Review", Vol. 12, No. 2, pp. 237-268, 2002. https://doi.org/10.1016/S1053-4822(02)00048-7
  32. S. H. Kim, Y. S. Yang, "A meta analysis of variables related to burnout of nurse in Korea. Journal of Digital Convergence", Vol. 13, No. 8, pp. 387-400, 2015. https://doi.org/10.14400/JDC.2015.13.8.387

피인용 문헌

  1. Factors Affecting Burnout among Coast Guard of West Regional Headquarters in Korea vol.25, pp.4, 2017, https://doi.org/10.17547/kjsr.2017.25.4.220