DOI QR코드

DOI QR Code

Offshore Outsourcing Success : An Integrated Framework

  • Kim, Jin Ki (Korea Aerospace University, School of Business)
  • 투고 : 2017.08.09
  • 심사 : 2017.12.22
  • 발행 : 2017.12.31

초록

As the digital economy goes global, firms are trying to find suppliers that can address their managerial goals and strategies. The alternatives are not confined to domestic firms. Firms have been trying to connect to foreign partners worldwide. Although offshore outsourcing grants firms various benefits, they present big cultural challenges. However, there is little research on the impact of cultural or country factors on outsourcing. The goal of this paper is to synthesize the outsourcing success literature and develop propositions for outsourcing success in the context of offshore outsourcing. This paper proposes that cultural effects should be included in evaluating the success of offshore outsourcing. Knowledge sharing and the scope of outsourcing are adopted in the base outsourcing success model from previous literature. In the extended model partnership quality is included as a mediator and organizational capability and outsourcing relationship type are also included as moderator. Finally, the integrated framework of offshore outsourcing success includes cultural factors as moderators of the relationships between outsourcing success antecedents and the success of offshore outsourcing. Reasoning for propositions, managerial implications, and future research directions are discussed.

키워드

참고문헌

  1. Ang, S. and Straub, D. W., "Production and transaction economies and IS outsourcing : A study of the U.S. banking industry", MIS Quarterly, Vol. 22, No. 4, 1998, pp. 535-552. https://doi.org/10.2307/249554
  2. Aron, R., Clemons, E. K., and Reddi, S., "Just Right Outsourcing : Understanding and Managing Risk", Journal of Management Information Systems, Vol. 22, No. 2, 2005, pp. 37-55.
  3. Bartel, A., Lach, S., and Sicherman, N., Outsourcing and Technological Change. NBER Working Paper, 11158, 2005.
  4. Borovits, I., Management of Computer Operations, Englewood Cliffs, NJ : Prentice- Hall, 1984.
  5. Carmel, E. and Agarwal, R., "The Maturation of Offshore Sourcing of Information Technology Work", MIS Quarterly Executive, Vol. 1, No. 2, 2002, pp. 65-77.
  6. Carmel, E., "Building Your Information Systems from the Other Side of the World : How Infosys Manages Time Zone Differences", MIS Quarterly Executive, Vol. 5, No. 1, 2006, pp. 43-53.
  7. Chaudhury, A., Nam, K., and Rao, H. R., "Management of Information Systems Outsourcing : A Bidding Perspective", Journal of Management Information Systems, Vol. 12, No. 2, 1995, p. 131. https://doi.org/10.1080/07421222.1995.11518084
  8. Cullen, S., Seddon, P., and Willcocks, L., "Managing Outsourcing : The Life Cycle Imperative", MIS Quarterly Executive, Vol. 4, No. 1, 2005, pp. 229-246.
  9. Earley, P. C., "Self or Group? Cultural Effects of Training on Self-Efficacy and Performance", Administrative Science Quarterly, Vol. 39, No. 1, 1994, pp. 89-117. https://doi.org/10.2307/2393495
  10. Ferguson, E., McCracken, D. D., Kussmaul, C., and Robbert, M. A., Offshore Outsourcing : Current Conditions & Diagnosis, Paper presented at the SIGCSE '04, Norfolk, Virginia, USA, 2004.
  11. Fishbein, M. and Ajzen, I., Belief, Attitude, Intention, and Behavior : An Introduction to Theory and Research. Reading, MA : Addison-Wesley, 1975.
  12. Foote, D., 13 Steps to Successfully Managing Your Offshore Outsourcing Supplier, SearchCIO.com, 2004.
  13. Gopal, A., Mukhopadhyay, T., and Krishnan, M. S., "The Role of Software Processes and Communication in Offshore Software Development", Communications of the ACM, Vol. 45, No. 4, 2002, pp. 193-200. https://doi.org/10.1145/505248.506008
  14. Grover, V., Cheon, M. J., and Teng, J. T. C., "The Effect of Service Quality and Partnership on the Outsourcing of Information Systems Functions", Journal of Management Information Systems, Vol. 12, No. 4, 1996, pp. 89-116. https://doi.org/10.1080/07421222.1996.11518102
  15. Gurbaxani, V., "The New World of Information Technology Outsourcing", Communications of the ACM, Vol. 39, No. 7, 1996, p. 45. https://doi.org/10.1145/233977.233992
  16. Hirschheim, R. and Lacity, M., "The Myths and Realities of Information Technology Insourcing", Communications of the ACM, Vol. 43, No. 2, 2000, pp. 99-107. https://doi.org/10.1145/328236.328112
  17. Hofstede, G., Culture's Consequences : International Differences in Work-Related Values, Beverly Hills, CA : Sage, 1980.
  18. Jennex, M. E. and Adelakun, O., "Success Factors for Offshore Information System Development", Journal of Information Technology Cases and Applications, Vol. 5, No. 3, 2003, pp. 12-31. https://doi.org/10.1080/15228053.2003.10856024
  19. Kaiser, K. M. and Hawk, S., "Evolution of Offshore Software Development : From Outsourcing to Cosourcing", MIS Quarterly Executive, Vol. 3, No. 2, 2004, pp. 69-81.
  20. Kearney, A. T., 2004 Offshore Location Attractiveness Index, Chicago, Illinois : A. T. Kearney, 2004.
  21. Kern, T. and Willcocks, L., "Exploring Relationships in Information Technology Outsourcing : The Interaction Approach", European Journal of Information Systems, Vol. 11, 2002, pp. 3-19. https://doi.org/10.1057/palgrave.ejis.3000415
  22. Kern, T., Willcocks, L. P., and Heck, E. V., "The Winner's Curse in IT Outsourcing : Strategies for Avoiding Relational Trauma", California Management Review, Vol. 44, No. 2, 2002, pp. 47-69. https://doi.org/10.2307/41166122
  23. Kern, T., Willcocks, L. P., and Lacity, M. C., "Application Service Provision : Risk Assessment and Mitigation", MIS Quarterly Executive, Vol. 1, No. 2, 2002, pp. 113- 126.
  24. King, J., "IT's Global Itinerary : Offshore Outsourcing Is Inevitable", Computerworld, Vol. 37, No. 37, 2003, p. 26.
  25. Kishore, R., Agrawal, M., and Rao, H. R. "Determinants of Sourcing During Technology Growth and Maturity : An Empirical Study of E-Commerce Sourcing", Journal of Management Information Systems, Vol. 21, No. 3, 2004, pp. 47-82. https://doi.org/10.1080/07421222.2004.11045810
  26. Kishore, R., Rao, H. R., Nam, K., Rajagopalan, S., and Chaudhury, A., "A Relationship Perspective on IT Outsourcing", Communications of the ACM, Vol. 46, No. 12, 2003, pp. 87-92.
  27. Koh, C., Ang, S., and Straub, D. W., "IT Outsourcing Success : A Psychological Contract Perspective", Information Systems Research, Vol. 15, No. 4, 2004, pp. 356-373. https://doi.org/10.1287/isre.1040.0035
  28. Konsynski, B. R. and McFarlan, F. W., Information Partnerships-Shared Data, Shared Scale", Harvard Business Review, Vol. 68, No. 5, 1990, pp. 114-120.
  29. Lacity, M. C. and Hirschheim, R., Information Systems Outsourcing : Myths, Metaphors, and Realities. New York : Wiley, 1993.
  30. Lacity, M. C., Willcocks, L. P., and Feeny, D. F., "The Value of Selective IT Sourcing", Sloan Management Review, Vol. 37, No. 3, 1996, pp. 13-25.
  31. Lacity, M., Feeny, D., and Willcocks, L. P., "Transforming a Back-Office Function : Lessons from BAE Systems' Experience with an Enterprise Partnership", MIS Quarterly Executive, Vol. 2, No. 2, 2003, pp. 86-103.
  32. Lam, A., "Embedded Firms, Embedded Knowledge : Problems of Collaboration and Knowledge Transfer in Global Cooperative Ventures", Organization Studies, Vol. 18, No. 6, 1997, pp. 973-996. https://doi.org/10.1177/017084069701800604
  33. Lee, J.-N. and Kim, Y.-G., "Effect of Partnership quality on IS Outsourcing : Conceptual Framework and Empirical Validation", Journal of Management Information Systems, Vol. 15, No. 4, 1999, pp. 29-61. https://doi.org/10.1080/07421222.1999.11518221
  34. Lee, J.-N., "The Impact of Knowledge Sharing, Organizational Capability and Partnership Quality on IS Outsourcing Success", Information & Management, Vol. 38, No. 5, 2001, pp. 323-335. https://doi.org/10.1016/S0378-7206(00)00074-4
  35. Lee, J.-N., Miranda, S. M., and Kim, Y.-M., "IT Outsourcing Strategies : Universalistic, Contingency, and Configurational Explanations of Success", Information Systems Research, Vol. 15, No. 2, 2004, pp. 110-131. https://doi.org/10.1287/isre.1040.0013
  36. Levina, N. and Ross, J. W., "From the Vendor's Perspective : Exploring the Value Proposition in Information Technology Outsourcing", MIS Quarterly, Vol. 27, No. 3, 2003, pp. 331-364. https://doi.org/10.2307/30036537
  37. LogicaCMG, Making a Success of Outsourcing in the Financial Services Industry. London : LogicaCMG, 2004.
  38. Loh, L. and Venkatraman, N., "Determinants of Information Technology Outsourcing", Journal of Management Information Systems, Vol. 9, No. 1, 1992, pp. 7-24.
  39. Loh, L. and Venkatraman, N., "Diffusion of Information Technology Outsourcing : Influence Sources and the Kodak Effect", Information Systems Research, Vol. 3, No. 4, 1992, pp. 334-358. https://doi.org/10.1287/isre.3.4.334
  40. Mani, D., Barua, A., and Whinston, A. B., "Successfully Governing Business Process Outsourcing Relationships", MIS Quarterly Executive, Vol. 5, No. 1, 2006, pp. 15-29.
  41. Miranda, S. M. and Kim, Y.-M., "Professional versus Political Contexts : Institutional Mitigation and the Transaction Cost Heuristic in Information Systems Outsourcing", MIS Quarterly, Vol. 30, No. 3, 2006, pp. 725-753. https://doi.org/10.2307/25148747
  42. Mirani, R., Procedural coordination and offshored software tasks : Lessons from two case studies, Information & Management, Forthcoming, 2007.
  43. Nam, K., Rajagopalan, S., Rao, H. R., and Chaudhury, A., "A Two-Level Investigation of Information Systems Outsourcing", Communications of the ACM, Vol. 39, No. 7, 1996, pp. 36-44. https://doi.org/10.1145/233977.233989
  44. Noble, S., Why Offshore Outsourcing Projects Fail. IT Observer, 2005.
  45. Olson, M. H. and Chervany, N. L., "The Relationship between Organizational Characteristics and the Structure of the Information Services Functions", MIS Quarterly, Vol. 4, No. 2, 1981, pp. 57-68. https://doi.org/10.2307/249337
  46. Overby, S., The Hidden Costs of Offshore Outsourcing, CIO Magazine, 2003.
  47. Pawlowski, S. D. and Nenov, I. N., IT Offshoring in the Professional Media 1999-2003) : A Social Representations Analysis. Paper presented at the SIGMIS '04, Tucson, Arizona, USA, 2004.
  48. Ribeiro, J., India's outsourcing valued at $60B by 2010, Computerworld, 2005.
  49. Rokeach, M., The Nature of Human Values. New York : Free Press, 1973.
  50. Rottman, J. W. and Lacity, M. C., "Twenty Practices for Offshore Sourcing", MIS Quarterly Executive, Vol. 3, No. 3, 2004, pp. 117- 130.
  51. Schwartz, S. H. and Bilsky, W., "Toward a Theory of the Universal Content and Structure of Values : Extensions and Cross-Cultural Replications", Journal of Personality and Social Psychology, Vol. 58, No. 5, 1990, pp. 878-891. https://doi.org/10.1037/0022-3514.58.5.878
  52. Shin, S. K., Gopal, R. D., Sanders, G. L., and Whinston, A. B., "Global Software Piracy Revisited", Communications of the ACM, Vol. 47, No. 1, 2004, pp. 103-107. https://doi.org/10.1145/962081.962088
  53. Smith, H. A. and McKeen, J. D., "Developments in Practice XIV : IT Sourcing-How Far Can You Go?", Communications of the Association for Information Systems, Vol. 14, 2004, pp. 508-520.
  54. Tas, J. and Sunder, S., "Financial Services Business Process Outsourcing", Communications of the ACM, Vol. 47, No. 5, 2004, pp. 50-52. https://doi.org/10.1145/986213.986238
  55. Tavakolian, H., "Linking the Information Technology Structure with Organizational Competitive Strategy : A Survey", MIS Quarterly, Vol. 13, No. 3, 1989, pp. 309-317. https://doi.org/10.2307/249006
  56. Vijayan, J., "Companies Expected to Boost Offshore Outsourcing", Computerworld, Vol. 37, No. 7, 2003, p. 13.
  57. Walden, E. A., "Intellectual Property Rights and Cannibalization in Information Technology Outsourcing Contracts", MIS Quarterly, Vol. 29, No. 4, 2005, pp. 699-720. https://doi.org/10.2307/25148706