경영과정보연구 (Management & Information Systems Review)

  • 제35권3호
  • /
  • Pages.115-130
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  • 2016
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  • 1598-2459(pISSN)
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  • 2733-4767(eISSN)
대한경영정보학회 (Daehan Academy of Management Information Systems)
권호 표지

소셜정보가 추천신뢰에 미치는 영향과 제품관여도의 조절효과

The Effects of Social Information on Recommendation Trust and Moderating Effect of Product Involvement

  • 투고 : 2016.08.10
  • 심사 : 2016.09.05
  • 발행 : 2016.09.30
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초록

본 연구는 어떤 소셜정보가 추천신뢰에 유의한 영향을 미치는지와 이들 간의 영향관계가 제품 관여도 수준에 따라 어떻게 달라지는지를 실증적으로 살펴보는 것을 목표로 하고 있다. 관련 선행연구에 대한 검토 결과를 토대로 추천신뢰에 유의한 영향을 미칠 것으로 예상되는 소셜정보의 구성요소로써 친밀감, 유사성, 성실성, 명성 등 네 가지 요소를 도출하였으며, 이들 소셜정보와 추천신뢰 간의 영향관계에 관한 연구모형 구축 및 가설검정을 실시하였다. 더불어 소셜정보와 추천신뢰 간의 관계에 있어 제품 관여도가 유의한 조절효과를 가지는지 분석해 보았다. Google Docs 사용자들을 대상으로 온라인 설문조사를 수행한 결과, 총 55명의 응답자로부터 205개의 신뢰 관계(링크)에 관한 자료를 수집하여 가설검정을 실시한 결과는 다음과 같다. 첫째, 소셜정보의 네 가지 차원인 친밀성, 유사성, 성실성, 명성은 모두 추천신뢰에 긍정적인 영향을 미치는 것으로 밝혀졌다. 둘째, 소셜정보 중 친밀성 및 명성과 추천신뢰 간의 관계에 있어 제품 관여도가 유의한 조절효과를 가지는 것으로 나타났다. 연구결과를 토대로 관련 분야에 대한 학문적, 관리적 차원의 시사점을 도출하였으며, 향후 연구방향을 제시하였다.

This study aims to identify which social information have significant influence on the improvement of recommendation trust and how these effects can be different according to the product involvement level. Based on the relevant literature reviews, this study posits four characteristics of recommendation trust, which are closeness, similarity, sincerity, and reputation, and established a research model for the relationship between social information and recommendation trust. And we found a moderating effect of product involvement on the relationship between social information and recommendation trust. 205 trust relationships(links) from 55 respondents of Google Docs. survey data have been collected and tested using multiple regression and hierarchical regression analysis. The results of our hypotheses testing are summarized as follows. Firstly, four social information characteristics of closeness, similarity, sincerity, and reputation have a significantly positive effect on recommendation trust. Secondly, a moderating effect of product involvement between recommendation trust and antecedents (e.g., closeness and reputation) of social information is significant. From the results, we provide theoretical and managerial implications, and suggestions for further research.

키워드

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