Journal of Digital Convergence (디지털융복합연구)

The Society of Digital Policy and Management (한국디지털정책학회)
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Effects of Job Characteristics and Job Stress on Job Satisfaction in ICT Convergence Venture Companies - Considering the Moderating effect of Social Support -

ICT융합벤처기업 임직원들의 직무특성과 직무스트레스가 직무만족에 미치는 영향 -사회적지원의 조절효과를 중심으로-

  • Lee, Hyung-Kon (Dept. of Information Management, Graduate School of Venture, Hoseo University) ;
  • Yang, Hae-Sool (Dept. of Information Management, Graduate School of Venture, Hoseo University)
  • 이형곤 (호서대학교 벤처대학원 정보경영학과) ;
  • 양해술 (호서대학교 벤처대학원 정보경영학과)
  • Received : 2016.08.02
  • Accepted : 2016.09.20
  • Published : 2016.09.28
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Abstract

The purpose of study was to test the effects of job characteristics and job stress on job satisfaction in the ICT Convergence Venture Companies and the moderating role of social support between job characteristics and job satisfaction. For this study, the data were collected from 15 ICT Convergence Ventures in metropolitan area by using structured questionnaires. The sample of 301 employees was selected and analyzed by hierarchical regression technique. The results showed that job characteristics had a positive effect on job satisfaction and job stress had a negative effect. And also found out social support had the moderate roles between job stress and job satisfaction except coworker support with regard to role ambiguity, whereas it did not serve as a moderate role between job characteristics and job satisfaction. The research results are summarized, the implications for ICT convergence Ventures were discussed, and the directions for future research were suggested.

본 연구의 목적은 ICT(Information and Communications Technology, 정보통신기술)를 기반으로 다양한 융복합 기술, 제품 및 서비스 사업을 영위하고 있는 ICT융합벤처기업의 임직원들을 대상으로 직무특성 및 직무스트레스가 직무만족에 미치는 영향관계와 이에 대한 사회적 지원의 조절변수 역할을 탐구하는 데 있었다. 본 연구의 자료는 구조화된 질문지를 이용하여 수집하였고, 수도권 소재 15개 ICT융합벤처기업의 임직원 301명이 최종 표본으로 확정되었다. 단계적 회귀분석방법을 사용하여 자료를 분석한 결과, ICT융합벤처기업 임직원의 직무특성 3요인은 직무만족에 유의미한 정(+)의 영향을 미치고, 직무스트레스 2요인은 직무만족에 유의미한 부(-)의 영향을 미치는 것으로 나타났다. 직무특성과 직무만족간의 영향관계에 있어 사회적 지원은 모두 유의한 조절효과를 나타내지 않은 반면, 직무스트레스와 직무만족간의 영향관계에 대해서는 유의한 조절효과를 나타내었다. 단, 역할모호성에 대한 동료의 지원은 유의하지 않게 나타났다. 이상의 연구결과를 요약하고 ICT융합벤처기업에 대한 시사점을 논의한 후, 향후 연구방향을 제시하였다.

Keywords

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