DOI QR코드

DOI QR Code

기업조직 특성에 따른 사무직 근로자의 직무스트레스와 조직효과성 간의 관계

The Relationship between Job Stress and Organizational Effectiveness for Office Workers

  • 채유미 (단국대학교의과대학 의학교육학과) ;
  • 이정배 (단국대학교병원 직업환경의학과) ;
  • 이숙 (단국대학교 간호대학)
  • Chae, Yoo-Mi (Department of medical education, Dankook University college of Medicine) ;
  • Rhie, Jeong-bae (Department of Occupational and Environmental Medicine, Dankook University Hospital) ;
  • Lee, Sook (Department of Nursing, College of Nursing, Dankook University)
  • 투고 : 2016.03.30
  • 심사 : 2016.07.07
  • 발행 : 2016.07.31

초록

본 연구는 대기업과 중소기업 사무직을 대상으로 직무스트레스 하부 요인과 조직효과성의 관계와 이를 통해 사무직 근로자의 직무스트레스 개선을 위한 관리 전략 수립에 필요한 근거자료를 제공하고자 한다. 조사내용은 개인의 일반적인 특성, 업무관련사항, 직무스트레스와 사회심리적 건강수준 및 조직효과성 평가를 위해 직무만족도, 직무몰입, 이직의도, 프리젠티즘을 포함하였다. 모든 평가 도구의 Cronbach's ${\alpha}$값은 0.640~0.924로 만족할 만한 수준이였다. 자료 수집은 2014년 6월 26일~8월 1일까지 설문지 154부를 배포하였고, 150부를 최종 분석대상으로 하였다. 자료는 SPSS 23.0을 이용하여 카이제곱 검정, t-test, ANOVA, 다중회귀분석을 실시하였다. 대기업 모델에서는 직무스트레스 하부 요인 중 보상부적절이 직무만족도, 직무몰입, 이직의도에 통계적으로 유의한 관련성을 보였다(p<0.05). 중소기업 모델에서는 조직체계 요인이 직무만족도, 직무몰입에 유의한 관련성을 보였으며, 특히 이직의도는 직무스트레스 하부 요인 중 조직체계, 보상부적절, 조직문화와 밀접한 관련성을 보였다(p<0.05). 사회심리적 스트레스는 대기업 모델에서는 조직효과성과 유의한 관련성을 보이지 않았으나, 중소기업 모델에서는 프리젠티즘과 유의한 관련성을 보였다. 직무스트레스와 조직효과성의 관계는 조직특성에 따라 달라지므로, 직무스트레스 관리 계획 수립 시 해당 조직에 필요한 스트레스 관리 영역을 확인할 필요성을 제시했다는 측면에서 본 연구의 의의가 있다.

The purpose of this study was to provide the evidence necessary to establish job stress management strategies to improve office workers conditions by looking at the impact on job stress factors depending on the nature of the organization. The stress related variables (job stress and psychological well-being) and organizational effectiveness variables (job satisfaction, job engagement, intention to leave, and presentieesm) was included. A total of 154 questionnaires were distributed from 26th June to 1 August 2014 and 150 people were analyzed. The results indicated that a lack of reward was negatively correlated with job satisfaction and job engagement, and positively correlated with the intention to leave (p<0.05) in a large-sized company model. Moreover, in a medium-sized company model, organizational injustice was statistically significant with job satisfaction and job engagement. Organizational injustice, lack of reward, and occupational climate was positively correlated with the intention to leave (p<0.05). This study has its significance in that it looked at the job stress as a predictive variable to explain the organizational effectiveness and highlights the need to establish a stress management strategy depending on the nature of the company.

키워드

참고문헌

  1. J. H. Lee, W. H. Cho, S. J. Chang, Y. H. Kim,"The effects of work and psychosocial stress on job satisfaction, organizational commitment, and leaving intention in general hospital female office workers", Korean Journal of Hospital Management, 17(1), pp. 1-22, 2012.
  2. W. Y. Park."The relationship between job stress factors of public officials in charge of social welfare and organizational effectiveness", pp. 15-34, CheongJu University. Graduate school. Korea, 2010.
  3. S. H. Yoon,"A study on the influence of job characteristics on organizational effectiveness and job stress: Focus on clinical nurses", The Korean Journal of Industrial and organizational psychology, 17(3), pp. 451-466, 2004.
  4. K. Y. Rhee, G. S. Kim,"A study on the relationship between job stress and job satisfaction of vocational special schools", Journal of Intellectual Disabilities, 12(4), pp. 301-321, 2010.
  5. N. Ahsan, Z. Abdullah, D. G. Fie, S. S. Alam,"A study of job stress on job satisfaction among university staff in Malaysia: Empirical study", European journal of social sciences, 8(1), pp.121-131, 2009.
  6. M. S. You, W. S. Cho,"A review and analysis of research on job stress : current challenges and new directions", Korean Academy of Management, 1, pp. 521-553, 2011.
  7. Statistics Korea. The characteristics of employee in Korea, 2013 year. [cited 2016 April 29], Available From: http://kostat.go.kr/portal/korea/kor_nw/2/1/index.board?bmode=read&aSeq=313441
  8. K. H. Cho, D. B. Lee, Y. C. Cho,"Psychosocial distress and its related factors among clerical public officers, Korean Journal of Occupational and Environmental medicine, 19(1), pp. 26-37, 2007.
  9. S. Johnson, C. Cooper, S. Cartwright, I. Donald, P. Taylor, C. Millet,"The experience of work-related stress across occupations", Journal of Management and Psychology, 20(2), pp. 178-187, 2005. DOI: http://dx.doi.org/10.1108/02683940510579803
  10. E. C. Lee, H. C. kim, D. Y. Jung, D. H. Kim, J. H. Leem, S. G. Park,"Association between job-stress and VDT work, and musculoskeletal symptoms of neck and shoulder among white-collar workers', Korean Journal of Occupational and Environmental medicine, 19(3), pp. 187-195, 2007.
  11. J. Y. Hong, H. R. Kim, B. R. Lee, Y. K. kim, J. W. Koo, C. Y. Park,"The relationship between job stress and liver dysfunction among male white-collar workers", Korean Journal of Occupational and Environmental medicine, 21(2), pp. 165-173, 2009.
  12. K. C. Park, K. J. Lee, J. B. Park, K. B. Min, K. W. Lee, "Association between occupational stress and depression, anxiety, and stress symptoms among white-collar male workers in an automotive company", Korean Journal of Occupational and Environmental medicine, 20(3), pp. 215-224, 2008.
  13. D. Y. Jung, J. U. Won, S. G. Pa가, S. J. Chang, H, C. Kim,"Job stress as a risk factors for occupational injuries among employees of small and medium-sized companies", Korean Journal of Occupational and Environmental medicine, 22(1), pp. 37-47, 2010.
  14. I. S. Ryu, D. S. Jeong, I. A. Kim, J. H. Roh, J. U. Won, "Association between job stress, psychosocial wee-being and presenteeism, absenteeism: focusing on railroad workers", Korean Journal of Occupational and Environmental medicine, 24(3), pp. 263-273, 2012.
  15. J. W. Ko, Y. H. Yom. The role of social support in the relationship between job stress and job satisfaction/organizational commitment. Taehan Kanho Hakhoe Chi, 33(2), pp. 265-274, 2003.
  16. H. L. Kang,"A study of Occupational Satisfaction, Stress and Customer Orientation of Upper-scale General Hospital Nurses", Korean Journal of Occupational Health nursing, 19(2), pp. 268-277, 2010.
  17. J. O. Sun, B. S. Oh, D. S. Hwang, J. Y Kim,"The assessment tool of Job stress", pp. 134-139, Lee Dam Books, Korea, 2010.
  18. The Korean Society for Preventive Medicine. Standardization of collection and measurement of health statistics data. p. 112-35, 92-143, Gyechuk Munwhasa. Seoul. 2000.
  19. R. T. Mowday, R. M. Steers, L. W. Porter,"The measurement of organizational commitment", Journal of Vocational Behavior, 14(2), pp. 224-247, 1979. DOI: http://dx.doi.org/10.1016/0001-8791(79)90072-1
  20. J. Cook, T. Wall,"New work attitude measures of trust, organizational commitment and personal need nonfulfilment", Journal of occupational psychology, 53(1), pp. 39-52, 1980. DOI: http://dx.doi.org/10.1111/j.2044-8325.1980.tb00005.x
  21. B. S. Na."The analysis of relationship among learning organization, organizational culture, organizational learning and organizational effectiveness", pp. 116-123, Korea University. Graduate school. Korea, 2001.
  22. S. Y. Han."The impact of psychological contact violation on turnover and career withdrawal : the moderation effects of organizational commitment and career satisfaction", pp 25-26, 31-33, Korea University. Graduate school. Korea, 2009.
  23. Reilly Associate. Work productivity and the impairment General health (WPAI-GH) 1993. [cited 2014 March 1], Available From : http://www.reilyassicates.net/WPAI_General.html.
  24. S. J. Chang, S. B. Koh, M. G. Kang, B. S. Cha, J. K. Park, S. J. Park, S. A. Kim, D. M. Kang, S. S. Chang, K. J. Lee, E. H. Ha, J. M. Woo, J. J. Cho, H. S. Kim, J. S. Park,"Epidemiology of psychosocial distress in Korean employees", Journal of Preventive Medicine and Public Health, 38(1), pp.25-37, 2005.
  25. K. T. Cha, I. W. Kim, S. B. Koh, S. J. Hyun, J. H. Park, J. K. Park, B. S. Cha, S. J. Chang,"The association of occupational stress with self-perceived fatigue in white collar employees", Korean Journal of Occupational and Environmental Medicine, 20(3), pp. 182-192, 2008.
  26. J. H. Lee."The effect of work and psychosocial stress on job satisfaction, organizational commitment, and leaving intention on hospital female office workers", pp 26-30, Yonsei University. Graduate school. Korea, 2011.
  27. S. H. Jeon, J. H. Leem, S. G. Park, Y. S. Heo, B. J. Lee, S. H. Moon,"Association among Working Hours, Occupational Stress, and Presenteeism among Wage Workers", Korean Journal of Occupational and Environmental Medicine, 26(3), pp. 10-17, 2014. https://doi.org/10.1186/2052-4374-26-10
  28. E. Demerouti, P. M. Le Blanc, A. B. Bakker, W. B. Schaufeli, J Hox,"Present but sick: a three-wave study on job demands, presenteeism and burnout", Career Development International, 14(1), pp. 50-68, 2009. DOI: http://dx.doi.org/10.1108/13620430910933574
  29. R. Z. Goetzel, S. R. Long, R. J. Ozminkowski, K. Hawkins, S. Wang, W. Lynch,"Health, absence, disability, and presenteeism cost estimates of certain physical and mental health conditions affecting US employers", Journal of Occupational and Environmental Medicine, 46(4), pp. 398-412, 2004. DOI: http://dx.doi.org/10.1097/01.jom.0000121151.40413.bd
  30. R. Loeppke, M. Taitel, V. Haufle, T. Parry, R. C. Kessler, K. Jinnett,"Health and productivity as a business strategy: a multiemployer study", Journal of Occupational and Environmental Medicine, 51(4), pp. 411-428, 2009. DOI: http://dx.doi.org/10.1097/JOM.0b013e3181a39180
  31. K. Sanderson, F. Cocker,"Presenteeism: Implications and health risks", Australian Family Physician, 42(4), pp. 172, 2013.
  32. R. de Graaf, M. Tuithof, S. V. Dorsselaer, M. T. Have, "Comparing the effects on work performance of mental and physical disorders", Social Psychiatry and Psychiatric Epidemiology, 47(11), pp. 1873-1883, 2012. DOI: http://dx.doi.org/10.1007/s00127-012-0496-7
  33. S. W. Oh, K. T. Jung, J. Y. Park,"The association of health risks with absenteeism and presenteeism", Korean Journal of Occupational and Environmental Medicine, 19(4), pp. 304-314, 2007.
  34. C. Cancelliere, J. D. Cassidy, C. Ammendolia, P. Cote, "Are workplace health promotion programs effective at improving presenteeism in workers? A systematic review and best evidence synthesis of the literature", BioMed Central Public Health, 26(11), pp. 395-458, 2011. DOI: http://dx.doi.org/10.1186/1471-2458-11-395
  35. M. Riotto. Depression in the workplace: negative effects, perspective on drug costs and benefit solutions, Benefits Q, 17(2), pp. 37, 2001.