Management & Information Systems Review (경영과정보연구)

Daehan Academy of Management Information Systems (대한경영정보학회)
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A Study on the effect of Learning organization activities on the Job burnout -Trustworthiness as a Moderating variable-

학습조직활동이 직무소진에 미치는 영향 -상사 신뢰성의 조절효과를 중심으로-

  • Received : 2016.10.04
  • Accepted : 2016.11.21
  • Published : 2016.11.30
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Abstract

This study examined the impact of learning organization activities on burnout and the moderating effect of supervisor trust in a learning organization. The results of the study shows that among the activities of a learning organization, independent variables in this study, promoting inquiry and dialogue as well as encouraging collaboration and team learning affect burnout. In other words, the dedication of an organization to creating a culture in which various learning approaches are experimented through questioning and giving feedback as well as collaborative learning that can reinforce the effective use of team resources have an impact on reducing emotional exhaustion, which is considered to be at the core of burnout. Plus, these factors reduce impersonalization, which is activated to prevent further emotional exhaustion by dealing with customers, colleagues and jobs in a cold, negative and perfunctory way. In this study, the dimensions of promoting inquiry and dialogue as well as encouraging collaboration and team learning were found to reduce the decline in personal sense of achievement of an employee with a negative assessment of himself or herself derived from a lack of achievement in his or her job. Supervisor trust (integrity, benevolence and ability) had a moderating effect on the relationship between strategic learning leadership and impersonalization/emotional exhaustion. This suggests that the trust of supervisor helps mediate and moderate the emotional exhaustion and impersonalization of organizational members by encouraging leaders to drive change and take the organization to a new direction. The study has provided implications that communication plays an important role in reducing burnout in the learning context such as positive, appreciative inquiry and feedback analysis to identify strength, and that supervisor trust is critical in order to ensure strategic learning leadership exerts greater influence on the organization.

본 논문은 학습조직활동이 직무소진에 미치는 영향과 상사의 신뢰성의 조절효과를 검증하는 연구이다. 연구의 결과, 독립변수인 학습조직활동 중 연구대화 활성화와 팀학습 조직화가 직무소진에 영향을 주는 것으로 분석되었다. 다시말해 질문하고, 피드백을 주며 다양한 학습방법을 실험하는 문화를 조성하는 조직의 노력과 팀의 효과적인 활용을 강화할 수 있는 협력적인 학습이 직무소진의 핵심적 차원으로 간주되는 정서적 탈진을 낮춰주는 효과가 있다. 또한 정서적 탈진으로 인하여 자신의 고객, 동료, 직무 등에 대하여 부정적이고 냉소적이며, 형식적으로 처리하여 더 이상의 정서적 탈진을 막으려고 하는 비인격화도 낮춰주고 있다. 그리고 연구대화 활성화와 팀 학습 조직화은 직무상에서 성취도 부족으로 생기는 자신에 대한 부정적인 평가인 개인성취감감소 또한 낮춰주는 것으로 분석되었다. 상사 신뢰성의 조절효과 분석의 결과, 독립변수 가운데 전략적 학습리더십과 직무소진 중 비인격화와 정서적탈진과의 영향관계에서 신뢰성(정직성, 호의, 능력)의 조절효과가 나타났다. 결국 상사가 가지고 있는 신뢰성은 리더들이 변화를 주도하고 새로운 방향으로 이끌어 가기 위한 학습이 조직구성원들의 정서적탈진과 비인격화를 완화시키는데 조절효과가 있다는 것을 발견하였다. 또한 본 연구의 결과는 AI(Appreciative Inquiry)와 같이 긍정적 탐구를 위한 질문법과 강점을 발견하기 위한 피드백분석과 같은 학습차원에서 의사소통이 직무소진을 완화하는데 매우 중요하다는 점과 리더의 개인의 역량으로 볼 수 있는 전략적 학습리더십이 보다 더 큰 영향력을 발휘하기 위해서는 상사의 신뢰성이 매우 중요하다는 시사점을 도출 할 수 있다.

Keywords

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