Journal of Korea Society of Industrial Information Systems (한국산업정보학회논문지)

Korea Society of Industrial Information Systems (한국산업정보학회)
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An Empirical Study on the Relationships among Job Satisfaction of Employees, Service Quality, Customer Satisfaction in Military Logistics

군수부대 종사자 직무만족과 사용부대 서비스품질, 고객만족 간 관계에 관한 실증연구

  • 조종목 (단국대학교 경영학과) ;
  • 이홍희 (서울과학기술대학교 경영학과) ;
  • 홍석기 (단국대학교 경영학과)
  • Received : 2016.05.03
  • Accepted : 2016.06.29
  • Published : 2016.06.30
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Abstract

Even though the Korean military continued to develop military logistics support systems, sufficient research on logistics service has not been conducted. The main purpose of the research is to examine employees' job satisfaction of logistics units by logistics functions (the ordnance, the supply, the food), and further the relationship between the job satisfaction of logistics units and service quality of the user(combat) units. Some results are as follows. First, the job satisfaction among logistics units was significantly different by functions. Second, the tangible among service quality factors of user units was been significantly different among functional units. Finally, through the post hoc analyses, some meaningful results on service quality were also identified.

군은 현재까지 물적인 흐름인 군수지원체제를 발전시켜 왔지만 군수지원 서비스에 대한 충분한 연구는 수행되지 않았다. 본 연구는 군수 기능(정비, 보급, 급양)에 따라 종사자의 직무만족을 분석하고, 나아가 군수부대의 직무만족과 사용(전투)부대의 서비스품질 인식의 관계를 분석하고자 하였다. 연구결과는 첫째 군수부대 직무만족에서는 기능에 따라 유의미한 차이가 나타났으며, 둘째 사용부대의 서비스품질 요인 중 유형성에서 기능에 따라 유의미한 차이가 나타났다. 마지막으로 사후분석을 통해 서비스품질에 관한 의미있는 결과가 확인되었다.

Keywords

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