DOI QR코드

DOI QR Code

A study on the effects of continuing business intent of third party logistics company on logistics outcomes

제3자 물류기업의 지속적 거래의도가 물류성과에 미치는 영향에 관한 연구

  • Yang, Hong-Jun (Department of Industrial Management Engineering, MYONGJI University) ;
  • Kang, Kyung-Sik (Department of Industrial Management Engineering, MYONGJI University)
  • 양홍준 (명지대학교 산업경영공학과) ;
  • 강경식 (명지대학교 산업경영공학과)
  • Received : 2016.10.20
  • Accepted : 2016.12.23
  • Published : 2016.12.30

Abstract

In global competition composition changing rapidly, domestic industry faces changes and logistics industry, one of service industries, is recognized as an important factor for development of domestic industry and national economy. At this moment, companies must suggest differentiated service, strategies, etc. so as to create and maintain competitive advantages in comparison with other companies. The requirements preannounce big movement of third party logistics market. Therefore, government, logistics industry and academic world have suggested lots of studies so as to vitalized third party logistics market. The purposes of this research are to verify that innovative changes are necessary to be existing in fierce competition of third party logistics market and analyze the effects of third party logistics on logistics outcomes so as to form continuous relations with shipper.

Keywords

References

  1. Kim Jong-chil, Kwon Oh-kyung.(2003), "A positive study on the effects of logistics management form on logistics service and logistics outcomes", International commercial studies, 18(4):56.
  2. Park Jung-hee.(2005), "The cause-and-effect relations among the logistics service quality components and the effects of them on result variables", Doctoral thesis of graduate school, Kyungbuk National Univ.
  3. Park Ea-sook.(2008), "A study on 3PL enterprise's logistics service quality and relationship aiming on supply chain outcomes", Doctoral thesis of Jeonnam National Univ.
  4. LaLonde J .Bernard and Paul H. Zinszer.(1976), "Customer Service : Meaning and Measurement", Chicago : Nationa Council of Physical Distribution Management, 278.
  5. Paek Il-tae.(2002), "A study on the measurement of TPL(Third Party Logistics) service quality", Doctoral thesis of graduate school, Korea Maritime Univ.
  6. Choi Sang-chun.(2014), "An effect of selection factors of the third party logistics enterprise by logistics environment on relationship formation and logistics outcomes: focusing on middle and small-sized export manufacturers", Doctoral thesis of Chungbuk National Univ.
  7. Kim Hyung-uk, Yun Sun-hee.(2005), "A study on the effect of partnership of supply chain on combination of supply chain : focusing on mediation roles between information sharing and information quality", Academic journal of Korea production management, 16(1):183-208.
  8. Kim Yun-han.(2008), "A study on the effect of HTS service quality, brand image and recognized danger on re-purchasing intention: focusing on online stocks", Master's thesis of graduate school, Hanyang Univ.
  9. Lee Han-wu.(2015), "An effect of securities company's service quality on customer satisfaction and intention of continuous business: focusing on mediating effects of reliability", Doctoral thesis of Hoseo Univ.
  10. Lambert D. M., J. R. Stock and L. M. Ellram.(2002), "Fundamentals of Logistics Management", McGrawhill.
  11. Narasimhan, R, and Kim, S. W.(2001), "Information System Utilization Strategy for Supply Chain Integration", Journal of Business Logistics, 22(2):51-75. https://doi.org/10.1002/j.2158-1592.2001.tb00003.x
  12. Coyle, J. John J. Edward, Bardi and C. John Langley.(1996) "The Management of Business Logistics", West Publishing Company, 6:5-11.
  13. Parasuraman. A., Zeithaml. V. A., and Berry. L. L.(1988), "SERVQUAL : A Multiple-Item Scale for Measuring Consumer Perceptions of Service Quality", Journal of Retailing, 64(1):12-40.