디지털융복합연구 (Journal of Digital Convergence)

  • 제14권5호
  • /
  • Pages.247-262
  • /
  • 2016
  • /
  • 2713-6434(pISSN)
  • /
  • 2713-6442(eISSN)
한국디지털정책학회 (The Society of Digital Policy and Management)
권호 표지
DOI QR코드

DOI QR Code

기업의 융복합 환경에서 코칭리더십, 직무특성, 조직효과성 변인 간의 구조적 관계

Structural Relationships between the Variables of Coaching Leadership, Job Characteristics and Organizational Effectiveness in Convergence Environment

  • 권기창 (호서대학교 벤처대학원 정보경영학과) ;
  • 양해술 (호서대학교 벤처대학원 정보경영학과)
  • Kwon, Kee-Chang (Dept. of Information Management, Graduate School of Venture, Hoseo University) ;
  • Yang, Hae-Sool (Dept. of Information Management, Graduate School of Venture, Hoseo University)
  • 투고 : 2016.03.31
  • 심사 : 2016.05.20
  • 발행 : 2016.05.28
PDF 다운로드
⟨ 이전 논문 다음 논문 ⟩

초록

융복합 환경에서 창의성을 포함한 인적자원의 역량을 높이는데 기여할 수 있는 코칭리더십의 중요성이 부각되고 있다. 본 연구는 직무특성의 매개적 역할에 주목하여, 코칭리더십이 조직 효과성의 행동적 차원에 미치는 영향을 구조적 모델을 통해 검증하였다. 분석결과 리더의 코칭활동은 직무특성에는 정적, 이직의도에는 부적인 영향을 미치는 것으로 나타났다. 직무특성은 코칭리더십과 조직효과성 간의 관계에서 매개효과를 갖는 것으로 나타났는데, 특히 코칭리더십 자체가 조직시민행동에 직접적인 영향을 미치는 것이 아니며, 코칭 활동을 통해 조직구성원들의 직무에 대한 인식이 긍정적으로 형성될 때 조직시민행동을 증가시킬 수 있다는 점을 의미한다.

The importance of coaching leadership has been highlighted to enhance creativity and competence of human resources in convergence environment. This paper was validated through a structural relationships model, the impact of coaching leadership on behavioral dimensions of organizational effectiveness by focusing on mediating role of job characteristics. Coaching leadership activities showed a significant positive effect on job characteristics and turnover intentions. Job characteristics appear to have a mediating effect on the relationship between coaching leadership and organizational effectiveness, especially the coaching leadership itself not necessarily to improve organizational citizenship behavior, can increase organizational citizenship behavior when formed into a positive awareness of the job characteristics of organizational members.

키워드

참고문헌

  1. A. Thornhill, M. N. K. Saunders, "What if line managers don't realize they're responsible for HR?", Personnel Review, Vol. 27 Issue. 6, pp.460-476, 1998 https://doi.org/10.1108/00483489810238903
  2. B. Redshaw, "Evaluating organizational effectiveness", Industrial and Commercial Training, Vol. 32 Issue 7, pp.245-248, 2000. https://doi.org/10.1108/00197850010379794
  3. S. J. Stowell, "Leadership and the coaching process in organizations", unpublished doctoral dissertation, The University of Utah, 1986
  4. E. A. Fleishman, "A leader behavior description for industry. In Stogdill, R. M, Coons, A. E.(Eds.), Leader behavior: Its description and measurement". Columbus, OH: Ohio State University, Bureau of Business Research. 1957.
  5. D. P. Goleman, "Line manager involvement in learning and development: small beer or big deal", Employee Relations, Vol 25 Issue 3, pp.281-293, 2000. https://doi.org/10.1108/01425450310475865
  6. D. W. Lee, "The Relationship between Coaching Leadership and Organizational Effectiveness", doctoral dissertation, The Graduate School of Sungkyunkwan University, 2011.
  7. M. Baek, "Effects of Coaching Program on Nurses's Emotional Intelligence, Coaching Skills, Self-efficacy and Job Satisfaction", master dissertation, Graduate School Chonnam National University, 2010.
  8. K. H. Woo. "The Effects of Coaching Leadership on Organizational Member's Job Satisfaction and Organizational Commitment", master dissertation, The Graduate School of Education Hanyang University, 2009.
  9. E. J. Choi, "Examine influences of leader development and coaching leadership on motivational self-concept, self-efficacy and job satisfaction of staffs", master dissertation, Graduate School of Industrial Management Chung-Ang University, 2005.
  10. A. D. Ellinger, A. E. Ellinger, R. G. Hamlin and R. S. Beattie, "Achieving Improved Performance Through Managerial Coaching", Handbook of Improving Performance in the Workplace Vol. 2: Selecting and Implementing Performance interventions, pp.275-298, 2010.
  11. J. S. Kim, and H. C., Kim, "Linking Leader's Coaching and employees' Performance : the Influence of Intrinsic Motivation, Job Satisfaction, and Job Involvement", Korea Journal of Business Administration, Vol. 25, No. 2, 675-695
  12. E. S. Hong, "The Effect of Leadership Coaching Mediated by Self Efficacy on Job-related Performance at Small and Medium Enterprises", Doctoral dissertation, The Graduate School of Soongsil University, 2009.
  13. H. R. Woo, "The Moderating Effects of Managerial Coaching between Job Characteristics and Job Performance", The Korea Contents Society, Vol. 15, No. 10, 425-435.
  14. J. J. Park, "An analysis on the trend of theses regarding coaching leadership and the performance variables of organizational members", The Journal of Lifelong Education and HRD, Vol. 8, Issue 1, pp.107 -132, 2012.
  15. H. Law, S. Ireland and Z. Hussain, The psychology of coaching mentoring and learning. England: John Wiley & Sons Ltd., 2007.
  16. J. M. Hunt, J. Weintraub, How coaching can enhance your brand as a manager, Journal of Organizational Excellence, Spring, pp.39-44, 2002.
  17. A. M. Grant, "Enhancing coaching skills and emotional intelligence through training", Industrial and Commercial Training, Vol. 39 Issue 5, pp.257-266, 2007. https://doi.org/10.1108/00197850710761945
  18. J. Greene, A. M. Grnat, "Solution-focused coaching: A manager's guide to getting the best from people", London: Peason Education Limited.
  19. R. Luecke, "Havard business essentials: Coaching and mentoring", Boston, MA: Havard Business School Press.
  20. J. Whitmore, "Coaching for performance(3rd Ed.)" Lodon: Nicholas Bradley.
  21. H. S. Choi. "Administrative organization", Seoul: Daemyung, 2015.
  22. H. Mintzberg, "The structuring organization: a synthesis of the research", Englewood Cliffs: Prentice Hall, 1979.
  23. H. Uyterhoeven, "General Managers in the Middle", Havard Business Review, September-October, 1989.
  24. A. D. Ellinger, "Managers as facilitators of learning in learning organizations, unpublished doctoral dissertation, University of Georgia, Athens, GA, 1997.
  25. P. A. Heslin, D. Vandewalle and G. P. Latham, "Keen to help? Managers' implicit person theories and their subsequent employee coaching", Personal Psychology, Vol. 59, pp.871-902, 2006. https://doi.org/10.1111/j.1744-6570.2006.00057.x
  26. B. J. Hodge, W. P. Anthony and L. M. Gales, "Organization Theory: A Strategic Approach (6th Eds)". Upper Saddle River, NJ: Prentice Hall, 2003.
  27. P. M. Muchinsky, "Psychology applied to work: An introduction to industrial and organizational psychology (8th ed.)". Belmont, CA: Thomson Learning, 2006.
  28. H. P. Sims, A. D. Szilagyi and R. T. Keller, "The measurement of job characteristics". Academy of Management Journal, Vol. 19, pp.195-212, 1976. https://doi.org/10.2307/255772
  29. J. R. Hackman, G. R. Oldham, "Development of the Job Diagnostic Survey". Journal of Applied Psychology, Vol. 60 Issue 2, pp.159-170, 1975. https://doi.org/10.1037/h0076546
  30. J. R. Hackman, G. R. Oldham, "Work redesign", MA: Addison - Wesley, 1980.
  31. J. R. Hackman, G. R. Oldham, "Motivation through the design of work: test of a theory", Organizational Behavior and Human Performance, Vol 16 Issue 2, pp.250-279, 1976. https://doi.org/10.1016/0030-5073(76)90016-7
  32. P. S. Byun, J. Y. Ko, Y. N. Lee and S. R. Kim, "A Study on Employees Job Characteristics, LMX and Organizational Effectiveness of Food service Corporation", Journal of Food service Management, Vol.10 No.4, pp. 7-28, 2007.
  33. H. S. Joo, S. H. Yoon, H. K. KIM, "The Impact of Convention Center Employee Job characteristics on Organization Committment, Job satisfaction, and Citizenship behavior", Korean Journal of Tourism Research, Vol. 21 No.4, pp.43-60, 2007
  34. H. S. Choi, "A Study on the Relation between Strategy, Structure, Task Characteristics and Hotel Accounting Information Systems", Korean Journal of Hospitality and Tourism, Vol. 15 Issue. 1, pp. 59-80, 2006.
  35. S. S. Shick, A Study on the Effects of Organizational characteristics and Task characteristics on Information characteristics of ERP, Journal of International accounting Studies, Vol. 14, pp.207-225, 2006.
  36. Robbins, S. P. "Organizational theory: Structure, design, and application. (3rd ed.)", Englewood Cliffs, NJ: Prentice Hall, 1990.
  37. J. P. Campbell, "On the nature of organizational effectiveness". In P. S. Goodman & J. M. Pennings(Eds.). New perspectives on organizational effectiveness (pp. 13-56). San Francisco: Jossey-Bass, 1977.
  38. K. Cameron, "Measuring organizational effectiveness in institutions of higher education", Administrative Science Quarterly, Vol. 23 Issue. 4, pp. 604-632, 1978. https://doi.org/10.2307/2392582
  39. H. J. Ju, J. G. Kim, "The Influence of Convergence Corporate Culural Management Activities upon Organizational Effectiveness: Focusing on the Mediating Effects of Organizational Communication, Journal of Digital Convergence, Vol. 13 Issue 8, pp. 191-206, 2015. https://doi.org/10.14400/JDC.2015.13.8.191
  40. D. W. Organ, "Organizational citizenship behavior: The good soldier syndrome", Lexington, MA, England: Lexington Books/DC Heath and Com, 1988.
  41. D. Katz, "The motivational basis of organizational behavior", Behavioral Science, Vol. 9 Issue. 2, pp. 131-146, 1964. https://doi.org/10.1002/bs.3830090206
  42. L. Van Dyne, J. W. Graham, and R. M. Dienesch, "Organizational citizenship behavior: Construct redefinition, measurement, and validation", Academy of Management Journal, Vol. 37 Issue. 4, pp. 765-802, 1994. https://doi.org/10.2307/256600
  43. C. Pettijohn, L. Pettijohn, and A. J. Taylor, "Salesperson perceptions of ethical behaviors: Their influence on job satisfaction and turnover intentions". Journal of Business Ethics, Vol. 78, pp. 547-557, 2007.
  44. M. S. Hagen, "Managerial coaching: A reviews of th literature", Performance Improvement Quarterly, Vol. 24, pp. 17-39, 2012. https://doi.org/10.1002/piq.20123
  45. J. S. Kim, and M. K. Seo, "The Impact Of Leader's Coaching Behavior On Employees' Cognitive Flexibility And Performance", Journal of Human Resource Management Research, Vol. 15, No. 3, 31-48, 2008
  46. W. S. Ha, and J. K. Tak, "The Effect of Coaching Leadership on Contextual Performance and Creative Behavior", The Korean Journal of Industrial and Organizational Psychology, Vol.25 No.1, 195-213, 2012. https://doi.org/10.24230/ksiop.25.1.201202.195
  47. J. S. Sin, "Effects of Organizational Culture and Coaching Leadership on the Organizational Commitment and Job Satisfaction", master dissertation, Graduate School of Hanyang University, 2010.
  48. J. J. Park, and E. S. Choi, "Structural Relationships between the Variables of the Middle Managers' Coaching Leadership, Learning Organization, Employees' Problem Solving Ability and Organizational Effectiveness", Journal of Corporate Education, Vol. 15, No. 2, pp.1-28, 2013.
  49. H. M. An, "Study on the influence between the coaching leadership and turnover intentions", master dissertation, Graduate School of Korea University, 2011.
  50. Mi-sook Choi, Dong-ha Ji, "The comparative study on changes in job satisfaction and turnover intention according to the convergence mediating factors and the level of emotional labor in dental hygienists", Journal of the Korea Convergence Society, Vol. 6, No. 6, pp. 27-34, 2015. https://doi.org/10.15207/JKCS.2015.6.6.027
  51. S. H. Park, "An Examination of the Impact of Managerial Coaching Behaviors on Employees' Learning, Organizational Commitment, and Turnover Intentions", Journal of Employment and Skills Development, Vol. 13, No. 3, pp.75-99, 2010.
  52. N. A. Said and R. Munap, "Job characteristics and job satisfaction: A relationship study on supervisors performance," 5th IEEE International Conference on Management of Innovation and Technology, 2010.
  53. J. B. Abbott, N. G. Boyd, and G. Miles, "Does type of team matter? An investigation of the relationships between job characteristics and outcomes within a team-based environment," The Journal of Social Psychology, Vol. 146, No. 4, pp.485-507, 2006. https://doi.org/10.3200/SOCP.146.4.485-507
  54. A. Li and J. Bagger, "Linking procedural justice to turnover intentions: A longitudinal study of the mediating effects of perceived job characteristics," Journal of Applied Social Psychology, Vol. 42, No. 3, pp. 624-645, 2012. https://doi.org/10.1111/j.1559-1816.2011.00797.x
  55. J. R. Hackman, and E. E. Lawler, "Employee reactions to job characteristic"s. Journal of Applied Psychology, Vol. 55, No. 4, pp.259 -286, 1971. https://doi.org/10.1037/h0031152
  56. H. S. Kim, & S. S. Kwon, "A Study on the Effects of Individual and Job Characteristics on Cooperative Behavior: Mediating Effects of Psychological Empowerment and Moderating Effects of Person-organization Value Fit and Collective Value", Journal of Business Research, Vol. 24, No. 3, pp. 183-220, 2009.
  57. H. S. Ju, S. H. Yoon, and H. K, Kim, "The Impact of Convention Center Employee Job characteristics on Organization Committment, Job satisfaction, and Citizenship behavior", Korean Journal of Tourism Research, Vol. 21, No. 4, pp.43-60, 2007.
  58. S. H. Choi, D. Y. Cho, and T. H. Hong, "A Study on the Relationship between Organizational Culture, Job Characteristics and Organization Citizenship Behavior in hospitals", Journal of Human Resource Management Research, Vol. 13, No. 4, pp.191-207, 2006.
  59. E. J. Han, "The Effects of Flight Attendant"s Job Characteristics on Job Satisfaction and Turnover Intention", Korean Journal of Tourism Research, Vol. 30, No. 5, 1-20, 2015.
  60. S. B. Choi, and J. S. Moon, "The Effects of Sub-constructs of Job Characteristics on Job Strain and Turnover Intention from Korean Human Care Service Workers", Journal of Human Resource Management Research, Vol. 20, No. 4, pp.137-156, 2013. https://doi.org/10.14396/jhrmr.2013.20.4.137
  61. C. Y. Choi, Empirical Study on the Effects of Leader's Coaching for the Employee and Customer Satisfaction, doctoral dissertation, Graduate School of Suwon University, 2003.
  62. J. W. Lee, "The Mediating Role of Job Involvement in the Relationships between Job Characteristics and Employee Attitudes", Korea Academy of management, Vol. 5, No. 1, pp.87-122, 1997.
  63. W. J. Kim, and W. S. Seo, "The Effects of Job Characteristics and Employment Relationship Characteristics on Job Involvement of Hotel Employees", Korean Journal of Hotel Administration, Vol. 19, No. 1, pp.137-158, 2010.
  64. W. H. Mobley, "Intermediate linkages in the relationships between job satisfaction and employee turnover", Journal of Applied Psychology, Vol. 62, pp.237-240, 1977. https://doi.org/10.1037/0021-9010.62.2.237
  65. J. Singh, J. R. Goolsby, and G. K. Rhoads, "Behavioral and psychological consequences of boundary spanning burnout for customer service representatives", Journal of Marketing Research, Vol. 31, No. November, pp.558-569, 1994. https://doi.org/10.2307/3151883
  66. H. S. Lee, and J . H. Lim, "SPSS 16.0 manual. Paju, Bobmunsa", 2009.
  67. J. F. Hair, W. C. Black, B. J. Babin, and R. E. Anderson, "Multivariate data analysis (7th Edition). Upper Saddle River, NJ: Pearson Prentice Hall", 2009.
  68. J. H. Kim, S. H. Hong, and B. D. Choo, "Applications of Structural Equation Modeling in Management Studies: A Critical Review", Korean Management Review, Vol. 36, No. 4, pp.897-923, 2007.
  69. Jung-Im Kim, Bo-Ram Choi, "Convergence Study on Emotional Labor, Stress Response and Turnover Intention of Call-center Worker", Journal of the Korea Convergence Society, Vol. 6, No. 6, pp. 139 -146, 2015. https://doi.org/10.15207/JKCS.2015.6.6.139
  70. I. S. Yang, S. H. Lee, and D. R. Lee, "A Study on the Effects of Coaching Leadership on Organizational Effectiveness- The Mediating Role of Subordinates' Emotional Intelligence", Journal of Human Resource Management Research, Vol. 22, No. 5, pp.49-72, 2015.

피인용 문헌

  1. Structural Relationships between the Variables of Person-Environment Fit, Positive Psychological Capital and Innovative Work Behavior vol.14, pp.10, 2016, https://doi.org/10.14400/JDC.2016.14.10.225
  2. Effects of Job Characteristics and Job Stress on Job Satisfaction in ICT Convergence Venture Companies - Considering the Moderating effect of Social Support - vol.14, pp.9, 2016, https://doi.org/10.14400/JDC.2016.14.9.265