기본간호학회지 (Journal of Korean Academy of Fundamentals of Nursing)

  • 제23권2호
  • /
  • Pages.115-125
  • /
  • 2016
  • /
  • 1225-9012(pISSN)
  • /
  • 2287-1802(eISSN)
기본간호학회 (Korean Academy of Fundamentals of Nursing)
권호 표지
DOI QR코드

DOI QR Code

병원 간호사의 감정노동 관련 변인에 관한 메타분석

Meta Analysis of Variables related to Emotional Labor of Hospital Nurses

  • 투고 : 2015.12.26
  • 심사 : 2016.03.22
  • 발행 : 2016.05.31
PDF 다운로드
⟨ 이전 논문 다음 논문 ⟩

초록

Purpose: The purpose of this study was to use meta-analysis to evaluate factors and variables related to the emotional labor of hospital nurses. Method: The study included variables obtained from 66 recently published studies, doctoral dissertations, and master's theses. Results: The related variables were categorized into five factor groups: internal character factor, nursing care related factor, environmental factor, emotional response, and job response. For the defensive variable, job related response (effect size [ES]=-.17), environment (ES=-.14), internal character (ES=-.08), nursing care (ES=-.06), and emotional response (ES=-.06) showed significant effect size among the five categorized variable groups. For the risk variable, internal character (ES=.44), emotional response (ES=.46), environment (ES=.27), job related response (ES=.27), and nursing care (ES=.19) showed significant effect size among the five categorized variable groups. Conclusion: The results of this study identified defensive and risk variables related to emotional labor of hospital nurses. Self-efficacy, social support, leaders' care, and communication are important factors for managing emotional labor of hospital nurses.

키워드

참고문헌

  1. June KJ, Byun SW. Nurse's burnout research throughout the past 10 years in Korea. Journal of Korean Academy of Nursing Administration. 2009;15(3):305-313.
  2. Kim MR. Influential factors on turnover intention of nurses: The affect of nurse's organizational commitment and career commitment to turnover intention. Journal of Korean Academy of Nursing Administration. 2007;13(3):335-344.
  3. Joung MS, Kim KJ. A study on the effect of emotional labor and leader's emotional intelligence on job satisfaction and organizational commitment for nurses. Korean Journal of Hospital Management. 2006;11(4):1-18.
  4. Mann S, Cowburn J. Emotional labour and stress within mental health nursing. Journal of Psychiatric and Mental Health Nursing. 2005;12(2):154-162. http://dx.doi.org/10.1111/j.1365-2850.2004.00807.x
  5. Byun DS, Yom YH. Factors affecting the burnout of clinical nurses: Focused on emotional labor. Journal of Korean Academy of Nursing Administration. 2009;15(3):444-454.
  6. Brotheridge CM, Grandey AA. Emotional labor and burnout: Comparing two perspectives of "people work". Journal of Vocational Behavior. 2002;60(1):17-39. http://dx.doi.org/10.1006/jvbe.2001.1815
  7. Hochschild AR. Emotion work, feeling rules, and social structure. American Journal of Sociology. 1979:85(3);551-575. https://doi.org/10.1086/227049
  8. Shin KA. The structural cause and individualized effect of the emotional labor: The cases of women workers in call-centers. Korea Journal of Labor Studies. 2009;15(2):223-256. https://doi.org/10.17005/kals.2009.15.2.223
  9. Kim IS. The role of self-efficacy and social support in the relationship between emotional labor and burn out, turnover intention among hospital nurses. Journal of Korean Academy of Nursing Administration. 2009;15(4);515-526.
  10. Kim SH, Lee MA. Effects of emotional labor and communication competence on turnover intention in nurses. Journal of Korean Academy of Nursing Administration. 2014;20(3):332-341. http://dx.doi.org/10.11111/jkana.2014.20.3.332
  11. Kim KO, Cho YC. The relationships between emotional labour and depressive symptoms among nurses in university hospitals. Journal of the Korea Academia-Industrial Cooperation Society. 2013;14(8):3794-3803. http://dx.doi.org/10.5762/KAIS.2013.14.8.3794
  12. Morris JA, Feldman DC. The dimensions, antecedents and consequences of emotional labor. Academy of Management Review. 1996;21(4):986-1010. http://dx.doi.org/10.5465/AMR.1996.9704071861
  13. Borenstein M, Hedges LV, Higgins JPT, Rothstein HR. Introduction to meta-analysis. West Sussex, UK: John Wiley & Sons, Ltd.; 2009.
  14. Kim SH, Ham Y. A meta-analysis of the variables related to the emotional labor of nurses. Journal of Korean Academy of Nursing Administration. 2015;21(3):263-276. http://dx.doi.org/10.11111/jkana.2015.21.3.263
  15. Law M, Stewart D, Pollock N, Letts L, Bosch J, Westmorland M. Critical review form-Quantitative studies. [Internet] Ontario, Canada: McMaster University; 1998. [cited 2014 September 22]. Available from http://www.srs-mcmaster.ca/Portals/20/pdf/ebp/quanreview_form1.doc
  16. Hedges LV, Olkin I. Statistical methods for meta-analysis. San Diego, CA: Academic Press; 1985.
  17. Cohen J. Statistical power analysis for the behavioral sciences. Revised ed. New York, NY: Academic Press; 1977.
  18. Choi HS, Lim HC, Jeong MG. The determinants of employees' emotional labor in call centers. Korean Academic Society of Business Administration. 2008:15(2):53-68.
  19. Kruml SM, Geddes D. Exploring the dimensions of emotional labor: the heart of Hochschild's work. Management Communication Quarterly. 2000:14(1);8-49. http://dx.doi.org/10.1177/0893318900141002
  20. Schaubroeck J, Jones JR. Antecedents of workplace emotional labor dimensions and moderators of their effects on physical symptoms. Journal of Organizational Behavior. 2000;21(2): 163-183. http://dx.doi.org/10.1002/(SICI)1099-1379(200003)21:2<163::AID-JOB37>3.0.CO;2-L
  21. Schneider B, Bowen DE. Employee and customer perceptions of service in banks: Replication and extension. Journal of Applied Psychology. 1985;70(3):423-433. http://dx.doi.org/10.1037/0021-9010.70.3.423
  22. Thomas LT, Ganster DC. Impact of family-supportive work variables on work-family conflict and strain: A control perspective. Journal of Applied Psychology. 1995;80(1):6-15. http://dx.doi.org/10.1037/0021-9010.80.1.6
  23. Howes JC, Cropanzano R, Grandey AA, Mohler CJ. Who is supporting whom?: Quality team effectiveness and perceived organizational support. Journal of Quality Management. 2000;5(2):207-223. http://dx.doi.org/10.1016/S1084-8568(01)00021-9
  24. Park HJ. Emotional labor, emotional expression, and burnout of clinical nurses. Journal of Korean Academy of Nursing Administration. 2009;15(2):225-232.
  25. Kim YS, Jeong EY, Seo YJ. The effect of emotional labor on job stress, burnout and organizational effectiveness of hospital nurses. From health policy and globalization 48th proceedings of the Korean society of health policy and administration conference; 2012 June 1-2; Korea Human Resource Development Institute for Health & Welfare. Seoul: Korean Journal of Health Policy and Administration; 2012. p. 173.

피인용 문헌

  1. 응급실 간호사의 감정노동과 감성리더십, 소진의 관계 -직원중심 감정노동과 직무중심 감정노동 비교- vol.18, pp.9, 2016, https://doi.org/10.5762/kais.2017.18.9.136
  2. 아동병원 간호사의 감정노동, 자기효능감이 입원아동 부모와의 파트너십에 미치는 영향 vol.25, pp.1, 2016, https://doi.org/10.22705/jkashcn.2018.25.1.015