DOI QR코드

DOI QR Code

Factors affecting fashion consumers' purchase decisions in nonprofit thrift stores

비영리 중고가게에서 패션제품 소비자의 구매 결정요인

  • Seo, Min Jeong (Korean Living Science Research Institute, Hanyang University)
  • 서민정 (한양대학교 한국생활과학연구소)
  • Received : 2016.01.04
  • Accepted : 2016.04.29
  • Published : 2016.04.30

Abstract

With the increasing popularity of nonprofit thrift shopping, new marketing strategies are needed to respond to accelerated competition in the secondhand market. To help guide the development of marketing strategies for nonprofit thrift stores, this study aims to identify factors impacting consumers' buying behavior for secondhand fashion items sold in nonprofit thrift stores. Specifically, this study investigated 1) the effects of secondhand fashion selection criteria (i.e., design, brand name, lower price) and personal factors (i.e., gender, household income, beliefs about environment) on the secondhand fashion consumption experience in nonprofit thrift stores and 2) the moderating effects of point of purchase (POP) messages (i.e., "50% Off Sale," "New Arrivals," "Helping Others") on the relationships between purchase intention and impulsive buying in nonprofit thrift stores. An online survey was used to collect the data, and a total of 197 usable responses were received. The results showed that 1) gender, household income, beliefs about environment, and brand name affected the secondhand fashion consumption experience and 2) the POP message "Helping Others" negatively moderated the relationship between purchase intention and impulsive buying in nonprofit thrift stores. These results can help nonprofit thrift stores' managers to develop effective marketing strategies to increase their profits, which can be used to accomplish their mission of addressing social issues.

Keywords

References

  1. Ahn, K. H., Hwang, S. J., & Jung, C. J. (1999). Fashion marketing. Seoul: Kyohaksa.
  2. ATKearney. (2013, October 14). A.T.Kearney study finds brick and mortar stores still key to consumers in the omnichannel world. Retrieved November 25, 2015, from https://www.atkearney.com/news-media/news-releases/news-release/-/asset_publisher/00OIL7Jc67KL/content/a-t-kearneystudy-finds-brick-and-mortar-stores-still-key-to-consumers-in-the-omnichannel-world/10192
  3. Beautiful Store. (n.d.). 아름다운가게, 궁금한 이야기 [Beautiful store's curious story]. Retrieved from December 2, 2015, http://old.beautifulstore.org/Bs10th/transparency.aspx
  4. Bitner, M. J. (1992). Servicescapes: The impact of physical surroundings on customers and employees. Journal of Marketing, 56(2), 57-71. doi:10.2307/1252042
  5. Campbell, M. C., & Goodstein, R. C. (2001). The moderating effect of perceived risk on consumers' evaluations of product incongruity: Preference for the norm. Journal of Consumer Research, 28(3), 439-449. doi:10.1086/323731
  6. Cervellon, M. C., Carey, L., & Harms, T. (2012). Something old, something used: Determinants of women's purchase of vintage fashion vs secondhand fashion. International Journal of Retail & Distribution Management, 40(12), 956-974. doi:10.1108/09590551211274946
  7. Cho, S. M. (2015, April 29). 아나바다의 스마트 버전 '중고시장' 뜬다 [Vitalizing the smart version of secondhand market]. The PR News, Retrieved from December 20, 2015, http://www.the-pr.co.kr/news/articleView.html?idxno=12905
  8. Choi, K. S. (2015). Influence of socio-psychological factors and educational experience on adolescent consumers' ethical consumption behavior. Journal of Korean Home Economics Education Association, 27(1), 67-83. https://doi.org/10.19031/jkheea.2015.12.27.4.67
  9. Coley, A., & Burgess, B. (2003). Gender differences in cognitive and affective impulse buying. Journal of Fashion Marketing and Management, 7(3), 282-295. doi:10.1108/13612020310484834
  10. Grossmann, J. (2014, January 29). Making consignment stores destination shopping. The New York Times, Retrieved from December 2, 2015, http://www.nytimes.com/2014/01/30/business/smallbusiness/how-one-owner-gets-people-to-take-tour-buses-to-her-consignment-shops.html?_r=0
  11. Guiot, D., & Roux, D. (2010). A second-hand shoppers' motivation scale: Antecedents, consequences, and implications for retailers. Journal of Retailing, 86(4), 383-399. doi:10.1016/j.jretai.2010.08.002
  12. Huh, K. O. (2004). The effect of consumers' environmental conservation behavior on the purchase of pro-environmental and used products. Family and Environment Research, 42(9), 85-97.
  13. Je, E. S. (2011). A study on the fashion involvement, clothing selection criteria and fashion information sources of leisure activities consumers. Journal of the Korean Society of Costume, 61(7), 51-66.
  14. Jin, Y. S., & Lee, J. K. (2014). Study of the corporate image and product attitude in view of consumer perception of corporate social responsibility: Focus on the moderating effect of self-image accordance. Journal of the Korea Academia-Industrial Cooperation Society, 15(12), 7077-7092. doi:10.5762/KAIS.2014.15.12.7077
  15. Kacen, J. J., & Lee, J. A. (2002). The influence of culture on consumer impulsive buying behavior. Journal of Consumer Psychology, 12(2), 163-176. doi:10.1207/S15327663JCP1202_08
  16. Kang, J., Liu, C., & Kim, S. H. (2013). Environmentally sustainable textile and apparel consumption: The role of consumer knowledge, perceived consumer effectiveness and perceived personal relevance. International Journal of Consumer Studies, 37(4), 442-452. doi:10.1111/ijcs.12013
  17. Kim, D. H., & Kim, M. S. (2013). Perception, purchase behaviors of and the buying motives toward secondhand clothing products. The Research Journal of the Costume Culture, 21(3), 324-337. doi:10.7741/rjcc.2013.21.3.324
  18. Kim, D. Y. (2015, September 22). 2009년 이후 변화 된 유럽인들의 소비태도 [Changes in Europeans' consumption attitudes since 2009]. KOTRA & globalwindow, Retrieved from October 10, 2015, http://www.globalwindow.org/gw/overmarket/GWOMAL020M.html?BBS_ID=10&MENU_CD=M10103&UPPER_MENU_CD=M10102&MENU_STEP=3&ARTICLE_ID=5031658&ARTICLE_SE=20302
  19. Kim, H. J. (2015). 세일즈 프로모션의 열 가지 도구 [Ten tools for sales promotion]. Seoul: Communication Books.
  20. Kim, J. (2003). College students' apparel impulse buying behaviors in relation to visual merchandising. Unpublished master's thesis, University of Georgia, Athens.
  21. Kim, J. A. (2006). Gender characteristics and consumption propensity depending on golfers' choice criteria for golf-wear. Fashion & Textile Research Journal, 8(6), 655-664.
  22. Kim, J. H., & Cho, H. J. (2003). Clothing purchase behavior of adolescents by the consumer awareness. Journal of Korean Home Economics Education Association, 15(2), 67-78.
  23. Koo, I. S. (2011). The effects of demographic factors on fashion orientation, fashion response, and buying criteria (paper no.1). Journal of Fashion Business, 15(3), 1-21.
  24. Korea Social Enterprise Promotion Agency. (n.d.). 사회적기업이란 [Social enterprise?]. Retrieved from October 28, 2015, http://www.socialenterprise.or.kr/kosea/info.do
  25. Kuh, J. M., & Lee, M. H. (1997). A study on the factors of impulse buying of clothing and their relation to fashion involvement and recognized brand preference of college women. Journal of the Korean Society of Clothing and Textiles, 21(1), 35-45.
  26. Lee, H. J. (2015). The clothing consumption behavior of fast fashion purchaser according to environmental consciousness. Fashion and Textile Research Journal, 17(4), 550-560. doi:10.5805/SFTI.2015.17.4.550
  27. Lichtenstein, D. R., Ridgway, N. M., & Netemeyer, R. G. (1993). Price perceptions and consumer shopping behavior: A field study. Journal of Marketing Research, 30(2), 234-245. doi:10.2307/3172830
  28. Liu, G., & Ko, W. W. (2012). Organizational learning and marketing capability development: A study of the charity retailing operations of british social enterprise. Nonprofit and Voluntary Sector Quarterly, 41(4), 580-608. doi:10.1177/0899764011411722
  29. Liu, G., Eng, T. Y., & Sekhon, Y. K. (2014). Managing branding and legitimacy: A study of charity retail sector. Nonprofit Voluntarly Sector Quartely, 43(4), 629-651. doi:10.1177/0899764012474722
  30. McCarty, J. A., & Shrum, L. J. (2001). The influence of individualism, collectivism, and locus of control on environmental beliefs and behavior. Journal of Public Policy & Marketing, 20(1), 93-104. doi:10.1509/jppm.20.1.93.17291
  31. Mitchell, M., & Montgomery, R. (2010). An examination of thrift store shoppers. Marketing Management Journal, 20(2), 94-107.
  32. Molitoris, C. (2015, October 11). Lancaster county consignment shops offer consumers a chance for savings and profits. LancasterOnline, Retrieved from November 28, 2015, http://lancasteronline.com/business/local_business/lancaster-county-consignment-shops-offer-consumers-a-chance-for-savings/article_1c8773b4-6c2c-11e5-9105-b70e230c22a9.html
  33. Montgomery, R. D., & Mitchell, M. (2014). Examining the demographic profiles of thrift store donors and thrift store shoppers. Atlantic Marketing Journal, 3(1), 1-13.
  34. Muruganantham, G., & Bhakat, R. S. (2013). A review of impulse buying behavior. International Journal of Marketing Studies, 5(3), 149-160. doi:10.5539/ijms.v5n3p149
  35. NARTS. (n.d.). Industry statistics & trends. Retrieved from September 20, 2015, http://www.narts.org/i4a/pages/index.cfm?pageid=3285
  36. Otterbring, T., Wastlund, E., Gustafsson, A., & Shams, P. (2014). Vision (im)possible? The effects of in-store signage on customers' visual attention. Journal of Retailing and Consumer Services, 21(5), 676-684. doi:10.1016/j.jretconser.2014.05.002
  37. Page, C., & Herr, P. M. (2002). An investigation of the processes by which product design and brand strength interact to determine initial affect and quality judgments. Journal of Consumer Psychology, 12(2), 133-147. doi:10.1207/S15327663JCP1202_06
  38. Park, H. H., & Choo, T. G. (2011). The comparison of consumer characteristics according to purchasing experience of secondhand fashion goods. Fashion & Textile Research Journal, 13(6), 909-916. doi:10.5805/KSCI.2011.13.6.909
  39. Park, J. M., & Ko, H. J. (2010). An exploratory study of the classification of point-of-purchase advertising and its message contents. Journal of Outdoor Advertising Research, 7(4), 5-26.
  40. Park, M. H. (2015). Consumers' emotional experiences in ethical consumption. Journal of Consumer Studies, 26(3), 27-58.
  41. Peck, J., & Childers, T. L. (2006). If I touch it I have to have it: Individual and environmental influences on impulse purchasing. Journal of Business Research, 59(6), 765-769. doi:10.1016/j.jbusres.2006.01.014
  42. Pentecost, R., & Andrews, L. (2010). Fashion retailing and the bottom line: The effects of generational cohorts, gender, fashion fanship, attitudes and impulse buying on fashion expenditure. Journal of Retailing and Consumer Services, 17(1), 43-52. doi:10.1016/j.jretconser.2009.09.003
  43. Rook, D. W., & Hoch, S. J. (1985). Consuming impulses. Advances in Consumer Research, 12(1), 23-27.
  44. Seok, H. J., & Kim, I. S. (2005). Attitudes toward clothing and green store usage, followed by green store user's consciousness of the environment. Family and Environment Research, 43(6), 171-182.
  45. Tifferet, S., & Herstein, R. (2012). Gender differences in brand commitment, impulse buying, and hedonic consumption. Journal of Product & Brand Management, 21(3), 176-182. doi:10.1108/10610421211228793
  46. Vanhamme, J., & de Bont, C. J. P. M. (2008). "Surprise giftʺ purchases: Customer insights from the small electrical appliances market. Journal of Retailing, 84(3), 354-369. doi:10.1016/j.jretai.2008.06.003
  47. Williams, C. C., & Paddock, C. (2003). The meanings of informal and second-hand retail channels: Some evidence from Leicester. The International Review of Retail, Distribution and Consumer Research, 13(3), 317-336. doi:10.1080/0959396032000101372
  48. Yang, J., Sakong, S., & Park, K. (2001). Consumer perception of the Korean economic crisis in 1998: Impacts on purchase behaviors of foreign products. Journal of the Korean Society of Clothing and Textiles, 25(2) 228-236.