Journal of Service Research and Studies (서비스연구)

The Society of service Science (서비스사이언스학회)
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Study on the Identification of CSFs for Employment in IT Industry

IT 업계 고용 창출을 위한 성공요인에 관한 연구

  • Received : 2016.02.20
  • Accepted : 2016.04.11
  • Published : 2016.04.30
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Abstract

The purposes of this research are to empirically examine (1) the impact of application of IT in IT industry which is the main engine for creative economy, (2) the relationship between application of IT and corporate strategy, and (3) the influence of corporate strategy on application of IT and employment. To achieve the purpose of research, we conducted a survey on 187 CIOs in october 2013. Research findings confirm that application of IT provides competitive advantages such as efficiency, threat, functionality, attack, and integration and these traits of IT significantly contribute to employment. And research results show that the moderating effects of corporate strategy on the relationship between application of IT and employment are different depending upon the type of corporate strategy. Thus firms in IT industry should consider traits of IT more seriously when they establish corporate strategy.

본 연구의 목적은 창조경제의 중심 산업인 IT 업계에서 정보기술의 활용이 고용 창출에 어떠한 영향을 미치고 있는가, 기업의 전략 및 정보기술의 활용과의 연계성은 어떠한가, 그리고 기업의 전략이 정보기술의 활용과 고용 창출에 어떠한 영향을 미치는가를 실증적으로 검증하려는데 있다. 187개의 기업을 대상으로 수집된 자료를 분석한 결과 창조경제 산업계에서 정보기술은 효율, 위협, 기능, 공격, 그리고 통합 모든 차원에서 경쟁력을 제공하여 고용 창출에 기여하고 있는 것으로 밝혀졌다. 기업의 전략이 정보기술의 활용과 고용 창출간의 관계에 미치는 조절 효과는 각 전략에 따라 그 효과가 서로 다른 것으로 판명되어, 경영 전략 수립 과정에서 정보기술의 활용 특성을 신중하게 고려하여야 한다는 점을 시사하고 있다.

Keywords

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