Journal of Digital Convergence (디지털융복합연구)

The Society of Digital Policy and Management (한국디지털정책학회)
권호 표지
DOI QR코드

DOI QR Code

The effects of Social Intelligence and Burnout on Turnover Intention in Nurses : An exploratory study

임상간호사의 이직의도에 미치는 업무소진과 사회지능의 탐색 연구

  • Park, Hae-In (Dept. of nursing, Changsin University) ;
  • Lee, Kyunghee (College of Nursing.Research Institute of Nursing Science, Keimyung University)
  • 박혜인 (창신대학교 간호학과) ;
  • 이경희 (계명대학교 간호대학.간호과학연구소)
  • Received : 2016.02.21
  • Accepted : 2016.04.20
  • Published : 2016.04.28
Download PDF
⟨ Previous Next ⟩

Abstract

This study was aimed to identify the effects of social intelligence and burnout on the turnover intention in nurses as a descriptive study. The data were collected between August 3 and September 1, 2015. A total of 188 nurses working at university medical centers and general hospitals located at J city and D city were participated. The collected data were analyzed using frequency, mean and standard deviation, t-test, ANOVAs, Pearson's correlation coefficients and hierarchical regression analysis. In turnover intention, there were significant differences in education, age, job preference of nurse, work period and position. Burnout showed significant effect in social intelligence and turnover intention. Social intlligence did not have control effect between turnover intention and job burnout. This findings suggested that to prevent the nurse's turnover intention, the education for social information, social skill and social awareness has to be programmed for the development of social intelligence.

본 연구는 임상간호사의 업무소진과 사회지능이 이직의도에 미치는 조절효과를 탐색하기 위한 서술적 조사연구이다. 자료 수집은 J시, D시에 소재한 대학병원과 종합병원에서 근무하는 임상간호사 188명을 대상으로 2015년 8월 3일에서 9월 1일 까지 진행하였다. 연구도구는 사회지능, 소진, 이직의도 척도를 사용하였다. 자료 분석은 실수와 백분율, 평균 및 표준편차, t검증, 일원변량분석, Pearson 상관관계, 위계적 조절 회귀분석을 이용하였다. 대상자의 이직의도는 학력, 연령, 간호직 추천, 근무연수, 직위에 따라 유의한 차이를 보였고, 사회정보는 직위에 따라, 사회기술은 여가활동, 교대근무형태, 병원 교육 참여도, 간호직 추천의사 등에 유의한 차이가 있었다, 소진은 사회정보와 부적상관관계가 있고, 이직의도, 사회기술, 사회적 인식은 정적 상관관계가 있다. 이직의도에 소진은 높은 영향력을 보였고, 업무소진과 이직의도간의 사회지능은 조절효과가 나타나지 않았다. 학습지능인 사회지능이 간호사의 업무소진과 이직의도와의 관계를 탐색하는데 연구 의의를 두며 사회지능 향상을 위한 디지털 융합 교육 프로그램의 개발 필요성을 제언한다.

Keywords

References

  1. J. S. Lee, "Conceptual structure of the vitality for nurse. Unpublished RhD", The Graduate School Korea University. Seoul, 2005.
  2. Korean Statistical Information Service. DOI:http://kosis.kr/statisticsList/statisticsList_01List.jsp?vwcd=MT_ZTITLE&parmTabId=M_01_01
  3. M. R. Kim, G. A. Seomun, "Relationships among Burnout, Job Satisfaction, Organizational Commitment and Turnover Intention to Resign in Hospital Nurse", Korean Journal Occup Health Nurs, Vol. 22, No. 2, pp. 93-101, 2013. https://doi.org/10.5807/kjohn.2013.22.2.93
  4. Y. A. Cho, G. S. Kim, E. S. Kim, H. M. Park, M. Yoo, E. O. Lim, S. G. Hyun, J. Y. Kim, "A Correlational Study on ICU Nurses' Job Stress, the Way of Coping, and the Turnover Intention", Journal of Korean Clinical Nursing Research, Vol. 15 No. 3, pp. 129-141, 2009.
  5. Y. S. Chang, H.J. Chan, "Optimism and proactive coping in relation to burnout among nurses", Journal of Nursing Management, Vol. 23 No. 3, pp. 401-8, 2015. https://doi.org/10.1111/jonm.12148
  6. L. Meng, Y. H. Liu, H. G. Liu, Y. Hu, J. Yang, J. G. Liu, "Relationships among structural empowerment psychological empowerment, intent to stay and burnout in nursing field in mainland China-based on a cross-sectional questionnaire research", International Journal of Nursing Practice, Vol. 21 No. 3, pp. 303-312, 2015. https://doi.org/10.1111/ijn.12279
  7. K. A. Crowne, 'The relationships among social intelligence, emotio intelligence, cultural intelligence and cultural exposure", Temple University, Organization Management Journal Vol. 6 No. 3, pp. 148-163, 2007. DOI:10.1057/omj.2009.20
  8. van Dam, Karen; Meewis, Mauk; van der Heijden, Beatrice I. J. M, "Securing intensive care: towards a better understanding of intensive care nurses' perceived work pressure and turnover intention", Journal of Advanced Nursing, Vol. 69 No. 1, pp. 31-40. 2013. https://doi.org/10.1111/j.1365-2648.2012.05981.x
  9. E. H. Kim, "Nursing turnover cost estimation : a tertiary hospital case. Unpublished Ph.D", Seoul National University, 2015.
  10. J. D. Mayer, & D. C. Mitchell, "Intelligence as a subsystem of personality: From Spearman's g to contemporary models of hot processing", Advances in cognition and educational practice, Vol. 5, pp. 43-75, 1998.
  11. Goleman, Daniel. "Social Intelligence :The new science of human relationship", New York, NY: Bantam Books. 2006.
  12. N. K. Hong, "Dewey's Concept of Social Intelligence and its Educational Implication", The Korean Journal of Philosophy of Educatio Vol. 35, No, 1, pp. 141-159. 2013. DOI: http//www.riss.kr/search/Search.do?queryText=znSubject https://doi.org/10.15754/jkpe.2013.35.1.007
  13. Riggio, Ronald E; Reichard, Rebecca J, "The emotional and social intelligences of effective leadership: An emotional and social skill approach", Journal of Managerial Psychology, Vol. 23 No. 2, pp. 169-185, 2008. https://doi.org/10.1108/02683940810850808
  14. J. S. Park, Boc Nam Park, "The Influence of Empowerment on Job Satisfaction, Task Performance and Turnover, Intention by Hospital Nurses", Korean Academy of Nursing Administration, Vol. 14 No. 2, pp. 150-158. 2008. DOI:kiss.kstudy.com/journal/thesis_name.asp?key=3045463.
  15. S. H. Kim, Mi Aie Lee, "A Study of the Reward and the Job Satisfaction Perceived by Nurses Korean Academy of Nursing Administration", Vol. 12 No. 1, pp. 122-130, 2006. DOI: ocean.kisti.re.kr/downfile/volu/.../KHHJB0_2006_v12n1_122.pdf
  16. H. M., Ko, "A study on Differences of Burnout, Job stress by General Characteristics of Nurses", Journal of Korea Safety Management& Science, Spring Conference. pp337-353. 2013. DOI:http://www.earticle.net/article.aspx ?sn=203944
  17. B. J. Jung, "The Influence of Emotional Labor on Burnout Cases at Work and Moderation of Their Social Intelligence on the Circumstance", Unpublished Graduate School of Public Health, Inje University 2013.
  18. D. S. Byun, & Y. H. Yom, "Factors affecting the burnout of clinical nurses: focused on emotional labor", Journal of Korean Academy of Nursing Administration, Vol. 15 No. 3, pp. 444-454, 2009.
  19. S. J. Gi. "A study on the Moderation Effect of Social Intelligence in the Burnout Process of the Youth Counsellor. Unpublished Ph.D", Chosun University. Gwangju. 2012.
  20. S. S. Chul, S. H. Hwang, "The Influences of Social Intelligence of Hotel Employees on Social Support and Work Performance", Korea Academic Society of Tourism Management, Vol. 24 No. 6. pp. 437-457, 2010.
  21. Y. J. Lim, "Social Intelligence and Positive Affect Mediate the Relationship Between Agreeableness and Life Satisfaction", Korean Journal of Psychology, Vol. 33, No. 1, pp. 167-179, 2014.
  22. Drury, Leith, "Coaches' perceptions of emotional and social intelligence", ProQuest, UMI Dissertations Publishing, University of Toronto ,Canada, 2007.
  23. Meijs, Noortje, Cillessen, Antonius H N, Scholte, Ron H J, Segers, Eliane, Spijkerman, Renske, "Social Intelligence and Academic Achievement as Predictors of Adolescent Popularity", Journal of Youth and Adolescence, Vol. 39, No. 1, pp. 62-72. 2010. https://doi.org/10.1007/s10964-008-9373-9
  24. Lacanlale, Erwin, P, "Development and Validation of a Social Intelligence Inventory", International Journal of Information and Education Technology, Vol. 3, No. 2, pp. 263-267, 2013.DOI:http://dx.doi.org/10.7763/IJIET.2013.V3.277
  25. T. H. Moon, "Relations among Preliminary Early Childhood Education Teacher's Social Intelligence Self Determination, and Self-Efficacy", The Jaurnal Child Education, Vol. 22, No 4, pp. 131-145, 2013. DOI:http://www.childedu.or.kr/
  26. H. K. Shin, "Social intelligence perspective on adoptive behavior for person with mental retardation", Korean Journal of Special Education1, Vol. 1, pp. 89-109 ,2002. JAMS URL : http://kjse.jams.or.kr
  27. J. G. Kim, "A study on the moderating effect of social intelligence on the relation of emotional Labor, job burnout, work engagement of the resort employees", Korean Tourism Industry Research Association, Vol. 13, No. 1, pp. 209-226, 2014.
  28. L. H. Han, "The Effect of Social Intelligence on Performance in Flight Attendants", Dept, of Bussiness Administration Granduate School of Korean Aerospace University. 2014.
  29. S. S. Sim, S. O. Lee, H. R. Kim, "A Casual Relationship Model among Transformational and Transactional Leadership, Social Intelligence and Organization Loyalty of the Institution of Music Rope-Skipping Exercise", The Korea Journal of Sports Science, Vol. 21, No ,6, pp. 15-31. 2012.
  30. H. O. Oh, "Structure Relationship Among Social Intelligence, Vitality and Happy of Elderly Women Participating Recreation Program", The Korean Journal of Physical Education, Vol. 50, No. 4, pp. 239-250, 2011.
  31. S. Y. Oh, "The Structural Relationship among Self achievement, Peer Relationship and Social Intelligence of College Club Participants", Journal of Sport and Leisure Studies, Vol. 54 No. 1, pp. 651-659, 2013.
  32. S. W. Park, "The Validity and Reliability Testing of The Tromso-Social Intelligence Scale in Korean College Students", J Korean Acad Psych Mental Health Nurs, Vol. 16, No. 2, pp. 190-197, 2007. DOI: http://www.mhnursing.or.kr
  33. J. K. Kim, M. J. Kim, "A Review of Research on Hospital Nurses' Turnover Intention", The Journal of Korean Nursing Administration Academic Society, Vol. 17, No. 4, pp. 538-550, 2011. https://doi.org/10.11111/jkana.2011.17.4.538
  34. S. M. Park, O. I. Park, H. Moon, "The Effect of the Emotional Intelligence on the Relationship between Emotional Labor and Turnover Intention of the General Hospital Nurses", Health and Social Review, Vol. 33, No. 3, pp. 540-564, 2013.
  35. J. K. Lee, "The Relationships among Competence, Clinical Practice Stress, Communication Skill & Nunchi in Nursing. Students", Unpublished master's thesis Gyeongsang National University, Gyeongnam, 2015
  36. M. J. Jin, "Affect and Person-Evaluation about the Other's Nunchi Behavior: Success and Intention of Nunchi", Korea Youth Research Association, Vol. 21, No. 5, pp. 463-482, 2014.
  37. K. R. Lee, "The ffects of Emotional Labor on Burnout in Nurses: Focusing the Moderating Effects of Social Intelligence and Emotional Intelligence. Unpublished master's thesis", Kaya University. Gyeongnam. 2015.
  38. S. I. Kim, M. Y. Yi, H. O. Oh, "Leisure sports participation and its impact on the vitality of the elderly community support and social intelligence", Journal of Sport and Leisure Studies, Vol. 48, No. 1, pp. 629-642, 2012.
  39. J. S. Yun, J. K. Kim, B. J. Yoo, "A Study on the Mediating Effect of Social Capital between Social Intelligence and Career Success", Korea Journal of Business Administration, Vol. 28 No. 6 pp. 1583-1601, 2015. DOI:http://koreamanagement.org.
  40. C. K. Lee, Y. S. Park, H. K. Lee, K. J. Lee, "The Effect of a Convergence Multi-cultural Nursing Education Program on Cultural Competence and Empathy for Nursing Students" Journal of Digital Convergence, Vol. 13, No. 12 pp. 337-346, 2015.
  41. M. J. Lee, J. S. Han, Y. M. Jang, "Convergence Study of The Effects of Nurses' Perceived Nursing Organization Culture and on Their Customer Orientation" Journal of Digital Convergence, Vol. 13, No. 11, pp.303-311, 2015.
  42. Y. J. Shin, S. N. Lee, "The Impact of Emotional Labor and Job Stress on the Job Burnout in the Digital Era : Focusing on Staff Accountants" Journal of Digital Convergence, Volume 13, No.2, pp.61-71, 2015. https://doi.org/10.14400/JDC.2015.13.2.61
  43. B. M. Bang, S. Y. Lee, J. O. Cheong, " Empirical study on the turn-over intention of university hospital nurses" Journal of Digital Convergence, Vol. 13, No. 2, pp.205-213, 2015. https://doi.org/10.14400/JDC.2015.13.2.205
  44. K. G. Hong, E. H. Jung, " Hand Biometric Information Recognition System of Mobile Phone Image for Mobile Security" Journal of Digital Convergence, Vol. 12, No. 4, pp.319-326, 2014. https://doi.org/10.14400/JDC.2014.12.4.319
  45. J. Y. Han, J. H. Yang, D. M. Chang, " A Study on Related Factors Affecting Turnover Intention in Hospital Employees" Journal of Digital Convergence, Vol. 12, No 7, 2014, pp.337-348, 2014. https://doi.org/10.14400/JDC.2014.12.7.337
  46. S. H. Jung, A. J. Son, Y. S. Cha, "The Relationship between Work-Family Facilitation and Organizational Commitment: Moderating Effect of Perceived Organizational Support" Journal of Digital Convergence, Vol. 11, No. 12, pp.229-236, 2013. https://doi.org/10.14400/JDPM.2013.11.12.229
  47. Mi-sook Choi, Dong-ha Ji, "The comparative study on changes in job satisfaction and turnover intention according to the convergence mediating factors and the level of emotional labor in dental hygienists", Journal of the Korea Convergence Society, Vol. 6, No. 6, pp. 27-34, 2015. https://doi.org/10.15207/JKCS.2015.6.6.027
  48. Jung-Im Kim, Bo-Ram Choi, "Convergence Study on Emotional Labor, Stress Response and Turnover Intention of Call-center Worker", Journal of the Korea Convergence Society, Vol. 6, No. 6, pp. 139-146, 2015. https://doi.org/10.15207/JKCS.2015.6.6.139