Journal of Information Technology Applications and Management

Korea Data Strategy Society (한국데이터전략학회)
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Individual Dispositions, Resistance to Change and Organizational Empathy in the Hospitality Industry when Change Means Implementation of a New IS

  • Kim, Soo Kyung (College of International Studies, Dankook University) ;
  • Lee, Jeonghoon (Department of Business Administration, Hoseo University)
  • Received : 2016.01.27
  • Accepted : 2016.03.12
  • Published : 2016.03.31
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Abstract

Using a sample of employees in various hospitality organizations, we proposed that individual disposition such as tolerance for ambiguity, positve affectivity, internal locus of control, and self-efficacy, will influence hospitality employees' resitance to change. The results supported hypotheses. Ultimately, we hope the results of this study provide propoer guidelines with hospitality managers and employees to decrease thiere resistance to change such as new IS implementation and thus increase their willingness to adopt in implementing new IS.

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References

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