성인간호학회지 (Korean Journal of Adult Nursing)

  • 제28권6호
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  • Pages.669-679
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  • 2016
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  • 1225-4886(pISSN)
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  • 2288-338X(eISSN)
한국성인간호학회 (Korean Society of Adult Nursing)
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장기요양시설노인의 좋은 서비스 경험에 관한 개념도 연구

A Concept Mapping Study of Good Service Experience among the Elderly Residents of Long-term Care Facilities

  • 최형심 (서울대학교 보건환경연구소)
  • 투고 : 2016.10.15
  • 심사 : 2016.12.19
  • 발행 : 2016.12.31
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초록

Purpose: The purpose of this study was to explore the reported good service experiences from the perspective of elderly residents of long-term care facilities. Methods: Of those residents who are 65 years old or older, 14 residents whose length of stay were one month or longer and scores of the K-Mini Mental State Examination were 15 or higher were interviewed. The interview data formed the basis for the empirical statements about the reported nature of patients' experiences as residents of long-term care facilities. These data were used in concept mapping. Results: Through multidimensional scaling analysis and hierarchical cluster analysis, 62 core statements, two dimensions, and six clusters of good service experiences were derived. The two dimensions were classified as 'care centered-participation centered services' and as 'physical-emotional services.' Six cluster themes emerged as good service experiences: 'safety of care and treatment', 'responsible and supportive staff', 'comfort of living environment', 'mental well-being', and 'respect and communication'. Conclusion: The result of the study provides information about what experiences are important to older adults with cognitive impairment. The concept map can be used to develop a patient experience index for the elderly residents of long-term care facilities.

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참고문헌

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피인용 문헌

  1. Nurses' Views on Infection Control in Long-Term Care Facilities in South Korea: A Focus Group Study vol.30, pp.6, 2016, https://doi.org/10.7475/kjan.2018.30.6.634