Korean Journal of Occupational Health Nursing (한국직업건강간호학회지)

Korean Academic Society of Occupational Health Nursing (한국직업건강간호학회)
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Relationships among Emotional Labor, Self Efficacy, and Burnout of Employees in Public Health Centers

보건소 보건의료직 종사자들의 감정노동, 자기효능감 및 소진의 관계

  • Choi, Hyunkyung (College of Nursing.The Research Institute of Nursing Science, Kyungpook National University) ;
  • Ha, Yeongmi (College of Nursing.Gerontological Health Research Center in Institute of Health Sciences, Gyeongsang National University) ;
  • Yang, Seungkyoung (Department of Nursing, Jinju Health College)
  • 최현경 (경북대학교 간호대학.간호과학연구소) ;
  • 하영미 (경상대학교 간호대학 간호학과.건강과학연구원 노인건강연구센터) ;
  • 양승경 (진주보건대학교 간호학부)
  • Received : 2015.12.09
  • Accepted : 2016.02.21
  • Published : 2016.02.29
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Abstract

Purpose: The purpose of this descriptive, cross-sectional study was to examine relationships among emotional labor, self-efficacy, and burnout of employees in public health centers. Factors that influence burnout of workers were also assessed. Methods: One hundred sixty six workers in public health centers completed a pack of self-report questionnaires. Collected data were analyzed using descriptive statistics, t-test, one-way ANOVA along with $Scheff{\acute{e}}$ test, and stepwise multiple regression. Results: Employees in public health centers seemed to experience emotional labor to some extent. There were statistically significant differences in burnout depending on the age of workers. Employees' burnout had a positive relationship with emotional labor and a negative relationship with self-efficacy. Factors influencing burnout of employees in public health centers were emotional dissonance, surveillance & monitoring of organization, age, and self-efficacy. Conclusion: Considering the findings from this study, health care providers need to develop effective interventions which increase the level of self-efficacy and decrease certain types of emotional labor for employees in public health centers and to help them effectively manage burnout.

Keywords

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