서비스연구 (Journal of Service Research and Studies)

  • 제6권1호
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  • Pages.51-69
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  • 2016
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  • 2234-2850(pISSN)
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  • 2466-1813(eISSN)
서비스사이언스학회 (The Society of service Science)
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성격유형, 직무만족, 이직의도와 자기효능감의 조절효과: 운수서비스종사자를 중심으로

The Moderating Effects of Personality Types on the Relationships between Self-Efficacy and Job Satisfaction and Turnover Intention: Using of Sample Transportation Service Workers

  • 노경문 (건국대학교 경영대학) ;
  • 권기욱 (건국대학교 경영대학) ;
  • 오세형 (건국대학교 경영대학) ;
  • 유효상 (숙명여자대학교 경영전문대학)
  • Noh, KyungMun (Colledge of Business Administration, Konkuk University) ;
  • Kwon, Kiwook (Colledge of Business Administration, Konkuk University) ;
  • Oh, Se Hyung (Colledge of Business Administration, Konkuk University) ;
  • Ryou, Hyo Sang (Hospitality Business School, Sookmyung Women's University)
  • 투고 : 2015.10.29
  • 심사 : 2016.01.15
  • 발행 : 2016.01.31
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초록

본 연구에서는 개인특성접근법의 관점을 활용하여 운수서비스종사자의 성격유형(외향성, 친화성, 성실성)이 직무만족과 이직의도에 미치는 영향과 이러한 과정에서 자기효능감의 조절효과를 살펴보았다. 가설의 검증을 위해서 4개의 운수서비스업 기업들의 직원들을 대상으로 수집한 430명의 설문자료를 활용하였다. 가설검정 결과 개인의 성격유형 중 외향성과 성실성이 직무만족에 긍정적인 영향을 미쳤고 이직의도에는 친화성이 부정적인 영향을 외향성과 성실성이 긍정적인 영향을 미쳤다. 또한, 성격유형이 직무만족과의 관계에서 자기효능감의 조절효과는 오직 친화성과 있었으며, 성격유형이 이직의도와의 관계에서도 자기효능감의 조절효과는 친화성과 있었다.

This study explores the moderating effects of personality types (Big'5) influence on the relationship between job satisfaction and turnover intension using dispositional approach. In order for that, we surveyed for employees of 4 service's company and 430 samples were used for empirical study. According to result, extroversion and conscientiousness among personality types had significant positive effects on job satisfaction. And agreeableness and conscientiousness had negative effects on turnover intention. but extroversion and conscientiousness had positive effects on turnover intention. Self-efficacy had interactive effects on the relationship between personality type and job satisfaction. but it influenced only agreeableness. The self-efficacy had moderating effects agreeableness on the relationship between personality type and turnover intention.

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