Journal of Service Research and Studies (서비스연구)

The Society of service Science (서비스사이언스학회)
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A Study on Strategic Approach to Expand Korean e-Government Export

한국 전자정부 해외진출 확대를 위한 전략적 접근방향에 관한 연구

  • 이채언 (숭실대학교 경영학부) ;
  • 최용락 (숭실대학교 소프트웨어특성화대학원) ;
  • 신용태 (숭실대학교 컴퓨터학부)
  • Received : 2015.11.25
  • Accepted : 2015.12.24
  • Published : 2016.01.31
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Abstract

The purpose of this study is to suggest strategic approach to expand Korean e-government export. Korean e-government was evaluated as a top level by UN electronic government survey 2014. However its export is very limited. This study reviews the literature related to e-government, and analyze existing Korean e-government export. The results of this analysis are as follows: lack of a law related e-government export, decentralized organizations, insufficient export process, lack of e-government solution for sale, limited funds, deficiency of cooperation between large and small enterprises. This study suggests a strategic approach such as to clarify the purpose of e-government export, to decide government or civilian-oriented export, to establish driving strategy, to improve and develop e-government export related areas. There are many ways for improvement and development of e-government export as follows: to enact a basic law or to revise the e-government law, to integrate functions of separated organizations and establish control tower, to improve export process, to build information sharing system, to develop standardized solution module, and to expand fund to support. The author expects that this paper will contribute to enhance Korean e-government export.

본 연구는 한국 전자정부 해외진출 확대를 위한 전략적 접근방향에 관한 연구이다. 한국 전자정부 해외진출 관련 문헌연구를 하고 해외진출 실태를 분석하였으며, 분석을 기초로 전략적 접근방향을 제시하였다. 전자정부 해외진출 실태 분석에서는 해외진출의 필요성과 성과, 저조 원인을 살펴보고, 해외시장 환경과 개도국 상황 및 여건, 개도국 요구 등 해외진출 외부환경을 분석하였으며, 이어 내부역량을 분석하였다. 내부역량 분석 결과, 관련 법령의 분산과 총괄 법령 부재, 부/처 기관별로 조직의 분산, 해외진출 프로세스 미흡, 솔루션 부재, 자금획득 및 지원 미흡 등이 도출되었다. 한국 전자정부의 해외진출을 확대하기 위한 전략적 접근 프로세스는 해외진출 목적을 확인하고 주도 형태를 결정하며, 추진전략을 수립하고 분야별 접근방향을 제시하는 것으로 하였다. 이에 따라 한국 전자정부 해외진출을 위한 전략을 대외전략과 대내전략으로 구분하여 제시하였으며, 분야별 접근방향으로는 관련 법령들을 총괄하고 조정 통제할 수 있는 법령의 정비, 분산된 조직을 기능적으로 조정 통제할 수 있는 컨트롤타워 운영, 사업발굴에서 추진까지 프로세스의 체계적인 발전, 표준화된 모듈화 솔루션 개발, 자금 획득 및 지원 방향 등을 제시하였다.

Keywords

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