The Journal of Society for e-Business Studies (한국전자거래학회지)

Society for e-Business Studies (한국전자거래학회)
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The Relationship between Technostress and Continuance Commitment within Organizations : The Moderating Effects of Involvement Facilitation and Technical Support Provision

조직 내 테크노스트레스와 지속적 몰입의 관계 : 참여 촉진과 기술적 지원 제도의 조절효과

  • Kim, Geuna (School of Business Administration, Kyungpook National University) ;
  • Kim, Sanghyun (School of Business Administration, Kyungpook National University)
  • Received : 2015.01.09
  • Accepted : 2015.02.20
  • Published : 2015.02.28
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Abstract

The main purpose of this study is to develop and empirically validate the research model that examines the relationship between technostress and employees' continuance commitment at their jobs. In addition, the moderating effects of involvement facilitation and technical support provision were examined as enhancing factors on the relationship among the proposed constructs. The data from 179 employees at various organizations were analyzed to test proposed hypotheses. Results show that all proposed hypotheses were supported. This study contributes to IS community in terms of theoretically research framework as well as understanding of technostress at a workplace.

본 연구는 테크노스트레스 현상에 대해 조사하고자 한다. 즉, ICT(Information and Communication Technology)를 사용하는 조직 구성원에 의해 경험된 스트레스와 이 스트레스가 그들의 직무 만족과 조직에 대한 몰입, 그리고 몰입을 유지하기 위한 의도에 미치는 영향을 살펴보고자 한다. 최종 사용자의 ICT 효과에 대한 이전 연구와 스트레스 관련 이론을 바탕으로 하여, 먼저 ICT의 최종 사용자와 관련된 세 가지 변수(즉, 직무 만족, 조직 몰입, 지속적 몰입)에 대한 테크노스트레스의 영향을 이해하기 위해 이들 관계를 구체적으로 개념화하였다. 또한, 테크노스트레스와 관련된 구조를 보다 자세하게 측정하기 위해 이들을 감소시킬 수 있는 억제요인(즉, 참여 촉진, 기술적 지원 제도)을 제안하고 조절변수로써의 영향을 살펴보고자 하였다. 본 연구는 다양한 조직들의 ICT 사용자 179명으로부터 설문 조사를 실시한 응답결과를 데이터로 사용하여 연구모델을 검정하였다. 연구결과, 제안한 모든 가설이 지지되었다. 본 연구는 향후 관련연구에 이론적 프레임워크를 제시하고 관련 실무자들에게는 조직 내 발생되는 스트레스에 대한 중요한 정보와 이해를 제공한다.

Keywords

References

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