Journal of Korean Clinical Nursing Research (임상간호연구)
- Volume 21 Issue 3
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- Pages.335-346
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- 2015
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- 1598-9186(pISSN)
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- 2287-3694(eISSN)
DOI QR Code
Patient Satisfaction with Advanced Practice Nurse in a Tertiary Hospital
일 상급종합병원의 전문간호사에 대한 환자만족도
- Choi, Eun Ju (Department of Nursing, Asan Medical Center) ;
- Jang, In Sil (Department of Nursing, University of Ulsan) ;
- Hwang, Ji Hyeon (Department of Nursing, Asan Medical Center) ;
- Kang, Young-Ah (Department of Nursing, Asan Medical Center) ;
-
Kim, Sung Reul
(College of Nursing, Chonbuk National University) ;
- Nho, Ju-Hee (College of Nursing, Chonnam National University) ;
- Kim, Jeong Hye (Department of Clinical Nursing, University of Ulsan)
- 최은주 (서울아산병원) ;
- 장인실 (울산대학교 간호학과) ;
- 황지현 (서울아산병원) ;
- 강영아 (서울아산병원) ;
-
김성렬
(전북대학교 간호대학) ;
- 노주희 (전남대학교 간호대학) ;
- 김정혜 (울산대학교 임상전문간호학)
- Received : 2015.09.24
- Accepted : 2015.10.21
- Published : 2015.12.31
Abstract
Purpose: The purpose of this study was to identify patient satisfaction about nursing care provided by Advanced Practice Nurses (APN) using the La Monica-Oberst Patient Satisfaction Scale (LOPSS). Methods: The investigation was conducted including 263 patients who experienced care provided by 41 APNs at a tertiary hospital in Korea. Patient satisfaction with nursing care was measured using 41-item LOPSS. We analyzed the data using descriptive statistics, independent t-test and one-way ANOVA. Results: Overall patient satisfaction with APN care was high. The LOPSS scores for APNs were 52.26 for good impression, 61.75 for interpersonal support, 81.32 for dissatisfaction and 195.93 for total score. "APNs talk down to me" was a reverse coding item which demonstrated the highest score for patient satisfaction. Among patients' characteristics, age and type of main caregiver were independent factors related to patients's satisfaction. Among APN's characteristics, work experience was significantly related to patients' satisfaction. Conclusion: This study identified patient satisfaction regarding nursing care provided by APNs. High patient satisfaction in APN services demonstrated APNs' contribution to quality improvement in health care services. It is recommended that various outcome research about APN service needs to be performed.