The Journal of the Korea institute of electronic communication sciences (한국전자통신학회논문지)

Korea Institute of Electronic Communication Science (한국전자통신학회)
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Statistical analysis of the emotional labor of firefighters using smart devices

스마트기기 사용에 따른 소방관의 감정노동 통계분석

  • 신지훈 (서남대학교 응급구조학과, 조선대학교 일반대학원 보건학) ;
  • 박부연 (서남대학교 병원행정학과) ;
  • 이재홍 (전남도립대학교 보건의료과) ;
  • 송설경 (서남대학교 치위생학과)
  • Received : 2015.10.06
  • Accepted : 2015.11.23
  • Published : 2015.11.30
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Abstract

The introduction of multimedia 119-notification service utilizing smart devices causes firefighters to be more exposed to emotional labor. The purpose of this study is to investigate the effect of increased emotional labor of firemen on job satisfaction. As a result, the higher the emotional labor of firefighters is, the higher job stress (${\beta}=0.166$, p=0.000) and social support(${\beta}=0.540$, p=0.000) are. But job satisfaction tends to be lower(${\beta}=-0.136$, p=0.000). As they play an important role to protect the safety and property of citizens. their job satisfaction becomes the driving force of their duty. Therefore, we think that some systematic and substantial prevention curriculum to manage their emotional labor is required.

스마트 기기를 활용한 다매체 119신고서비스의 도입으로 소방관들은 감정노동에 더욱 노출되게 되었다. 본 연구는 이러한 소방관의 높아진 감정노동 수준이 직무만족에 미치는 영향을 알아보기 위하여 수행되었다. 그 결과 소방관의 감정노동수준이 높을수록 직무 스트레스(${\beta}=0.166$, p=0.000)와 사회적 지지(${\beta}=0.540$, p=0.000) 정도는 높아지는 결과를 보였으나, 직무만족은 낮아지는 경향을 보였다(${\beta}=-0.136$, p=0.000). 소방관들은 국민의 안전과 재산을 보호하는 중요한 업무를 수행하므로 이들의 직무만족 정도는 업무수행의 원동력이 된다. 이에 소방관의 감정노동을 관리할 수 있는 체계적이고 실질적인 예방 교육과정이 필요하리라 생각된다.

Keywords

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