Culinary science and hospitality research (한국조리학회지)

Culinary Society of Korean Academy (한국조리학회)
권호 표지

Causal Relationships of Organizational Work-Family Support with Job Satisfaction, Organizational Commitment, and Turnover Intention

  • Choi, Hyun Jung (Dept. of Hotel Management, Tourism Division, Baekseok University)
  • Received : 2014.08.27
  • Accepted : 2014.10.20
  • Published : 2014.10.31
Download PDF
⟨ Previous Next ⟩

Abstract

The aim of the present study is to investigate the structural relationships of organizational work-family support, job satisfaction, organizational commitment and turnover intention among Korean hotel employees. In order to achieve the study goal, frequency analysis, confirmatory factor analysis, reliability analysis, correlation analysis and covariance structure analysis were undertaken using SPSS(18.0) and AMOS(18.0). The result shows that organizational work-family support has a significantly positive effect on job satisfaction and it also positively impacts on organizational commitment. However, it doesn't have any significant effect on turnover intention. This study also suggests that each of job satisfaction and organizational commitment has a significantly negative effect on turnover intention. Through the abovementioned results, we can find out that each of job satisfaction and organizational commitment can completely mediate the relationship between organizational work-family support and turnover intention.

Keywords

References

  1. Allen T. D. (2001). Family-supportive work environments: The role of organizational perceptions. Journal of Vocational Behavior, 58, 414-435. https://doi.org/10.1006/jvbe.2000.1774
  2. Agarwala, T., Arizkuren-Eleta, A., Castillo, E. D., Muniz-Ferrer, M., & Gartzia, L. (2014). Influence of managerial support on work-life conflict and organizational commitment: an international comparison for India, Peru and Spain. The International Journal of Human Resource Management, 25(10), 1460-1483. https://doi.org/10.1080/09585192.2013.870315
  3. Anderson, S. E., Coffey, B. S., & Byerly, R. T. (2002). Formal organizational initiatives and informal workplace practices: Links to work-family conflict and job-related outcomes. Journal of Management, 28, 787-810.
  4. Anderson, J. C., & Gerbing, D. W. (1988). Structural equation modeling in practice: A review and recommended two-step approach. Psychological Bulletin,103(1): 411-423. https://doi.org/10.1037/0033-2909.103.3.411
  5. Bagger, J., & Li, A. (2014). How does supervisory family support influence employees' attitudes and behaviors? A social exchange perspective. Journal of Management, 40(4), 1123-1150.
  6. Brown, S. P., & Peterson, R. A. (1993). Antecedents and consequences of salesperson job satisfaction: meta-analysis and assessment of casual effects. Journal of Marketing Research, 30, 63-77. https://doi.org/10.2307/3172514
  7. Batt, R., & Valcour, P. M. (2003). Human resources practices as predictors of work-family outcomes and employee turnover. Industrial Relations, 42, 189-220.
  8. Behson, S. J. (2005), The relative contribution of formal and informal organizational work-family support. Journal of Vocational Behavior, 66, 487-500. https://doi.org/10.1016/j.jvb.2004.02.004
  9. Cheng, A., & Brown, A. (1998). HRM strategies and labour turnover in the hotel industry: A comparative study of Australia and Singapore. The International Journal of Human Resource Management, 9(1), 136-154. https://doi.org/10.1080/095851998341233
  10. Choi, H. J., & Kim, Y. T. (2012). Work-family conflict, work-family facilitation and job outcomes in the Korean hotel industry. International Journal of Contemporary Hospitality Management, 24(7), 1011-1028. https://doi.org/10.1108/09596111211258892
  11. Chuang, N.-K., Yin, D., & Dellman-Jenkins, M. (2008). Intrinsic and extrinsic factors impacting casino hotel chef's job satisfaction. International Journal of Contemporary Hospitality Management, 21(3), 323-340.
  12. Eby, L. T., Casper, W. J., Lockwood, A., Bordeaux, C., & Brinley, A. (2005). Work and family research in IO/OB: Content analysis and review of the literature (1980-2002). Journal of Vocational Behavior, 66, 124-197. https://doi.org/10.1016/j.jvb.2003.11.003
  13. Eisenberger, R., Stinglhamber, F., Vandenberghe, C., Sucharski, I. L., & Rhoades, L. (2002). Perceived supervisor support: contributions to perceived organizational support and employee retention. Journal of Applied Psychology, 87, 565-573. https://doi.org/10.1037/0021-9010.87.3.565
  14. Erickson, R. A., & Roloff, M. E. (2007). Reducing attrition after downsizing: Analyzing the effects of organizational support, supervisor support, and gender on organizational commitment. International Journal of Organizational Analysis, 15, 35-55.
  15. Fulford, M. D. (2005). That's not fair! The test of a model of organizational justice, job satisfaction, and organizational commitment among hotel employees. Journal of Human Resources in Hospitality & Tourism, 4(1), 73-84. https://doi.org/10.1300/J171v04n01_06
  16. Frye, N. K., & Breaugh, J. A. (2004). Family-friendly policies, supervisor support, work-family conflict, family-work conflict, and satisfaction. A test of conceptual model. Journal of Business and Psychology, 19, 197-220. https://doi.org/10.1007/s10869-004-0548-4
  17. Gallardo, E., Sanchez-Canizares, S., Lopez-Guzman, T. and Jesus, M. M. N. (2010). Employee satisfaction in the Iberian hotel industry -The case of Andalusia (Spain) and the Algarve (Portugal)". International Journal of Contemporary Hospitality Management, 22(3), 321-334. https://doi.org/10.1108/09596111011035936
  18. Ghiselli, R. F., La Lopa, J. M., & Bai, B. (2001). Job satisfaction, life satisfaction and turnover intention. Cornell Hotel and Restaurant Administration Quarterly, 42(2), 28-37.
  19. Gu., Z., & Siu, R. (2009). Drivers of job satisfaction as related to work performance in Macao casino hotels. International Journal of Contemporary Hospitality Management, 21(5), 561-78. https://doi.org/10.1108/09596110910967809
  20. Gunlu, E., Aksarayli, M., & Percin, N. S. (2010). Job satisfaction and organizational commitment of hotel managers in Turkey. International Journal of Contemporary Hospitality Management, 2(5), 693-717.
  21. Hair, J. E., Black, W. C., Babin, B. J., Anderson, R. E., & Tatham, R. L. (2006). Multivariate Data Analysis, 6th ed., Pearson Prentice Hall, Upper Saddle River, NJ.
  22. Hammer, L. B., Kossek, E. E., Bodner, T., Anger, K., and Zimmerman, K. (2011). Clarifying work-family intervention processes: the roles of work-family conflict and family-supportive supervisor behaviors. Journal of Applied Psychology, 96(1), 134-150. https://doi.org/10.1037/a0020927
  23. Joo, B. K., & Park, S. (2009). Career satisfaction, organizational commitment and turnover intention. Leadership and Organizational Development Journal, 31(6), 482-500.
  24. Kang. (2014). '여성가족부 일가정 톡톡 모바일 앱 보급'. Datanet. 6월 18일 뉴스.
  25. Karatepe, O. M., Uludag, O., Menevis, I., Hadzimehmedagic, L., & Baddar, L. (2006). The effects of selected individual characteristics on frontline employee performance and job satisfaction. Tourism Management, 27, 547-560. https://doi.org/10.1016/j.tourman.2005.02.009
  26. Ko, S. H., & Seo, J. H. (2012). The effect of the transformational leadership, perceived organizational support and the indivi-dual's needs for achievement on the organizational commitment: Focused on the Role of Self-Leadership. The Korean Journal of Business Administration 25(1), 435-459.
  27. Kossek, E. E., Pichler, S., Bodner, T., & Hammer, L. B. (2011). Workplace social support and work-family conflict: a meta-analysis clarifying the influence of general and work-family specific supervisor and organizational support. Personnel Psychology, 64, 289-313. https://doi.org/10.1111/j.1744-6570.2011.01211.x
  28. Lee, S. E. (2014). '가족친화기업인증이란?'. 5월 13일, 일간스포츠신문.
  29. Lyness, K., Thompson, C., Francesco, A., & Judiesch, M. (1999). Work and pregnancy: individual and organizational factors influencing organizational commitment timing of maternity leave and return to work. Sex Roles, 41(1): 485-508. https://doi.org/10.1023/A:1018887119627
  30. Magnini, V. P., Lee, G., & Kim, P. (2011). The cascading affective consequences of exercise among hotel workers. International Journal of Contemporary Hospitality Management, 23(5), 624-643. https://doi.org/10.1108/09596111111143377
  31. Mowday, R. T., Streers, R. M., & Porter, L. W. (1979). The measurement of organizational commitment. Journal of Vocational Behavior, 14, 224-247. https://doi.org/10.1016/0001-8791(79)90072-1
  32. O'Driscoll, M. P., & Beehr. T. (1994). Supervisor behaviors, role stressors and uncertainly as predictors of personal outcomes for subordinates. Journal of Organizational Behavior, 15(2), 141-151. https://doi.org/10.1002/job.4030150204
  33. O''Leary, S., & Deegan, J. (2005). Career progression of Irish tourism and hospitality management graduates. International Journal of Contemporary Hospitality Management, 17(5), 421-432. https://doi.org/10.1108/09596110510604841
  34. Policy Newsletter (2014). '바꿔! 장시간 근로, 꿈꿔! 가족의 행복'. 3월 14일, 정책뉴스.
  35. Ryan, C., Ghazali, H., & Mohsin, A. (2011). Determinants of intention to leave a non-managerial job in the fast-food industry of West Malaysia. International Journal of Contemporary Hospitality Management. 23(3), 344-360. https://doi.org/10.1108/09596111111122523
  36. Song, J. Y. (2014). '저녁이 있는 삶 살고 있습니까?'. 5월 12일 MK 뉴스.
  37. Steers, R. M. (1977). Antecedents and outcomes of organizational commitment. Administrative Science Quarterly, 22, 4-11.
  38. Thompson, C. A., Beauvais, L. L., & Lyness, K. S. (1999). When workfamily benefits are not enough: The influence of work-family culture on benefit utilization, organizational attachment, and work-family conflict. Journal of Vocational Behavior, 54, 392-415. https://doi.org/10.1006/jvbe.1998.1681
  39. Wright, T. A., & Cropanzano, R. (1998). Emotional exhaustion as a predictor of job performance and voluntary turnover. Journal of Applied Psychology, 83, 486-493. https://doi.org/10.1037/0021-9010.83.3.486
  40. Worsfold, P. (1999). HRM, performance, commitment and service quality in the hotel industry. International Journal of Contemporary Hospitality Management, 11(7), 340-348. https://doi.org/10.1108/09596119910293240