Korean Journal of Human Ecology (한국생활과학회지)

Korean Association of Human Ecology (한국생활과학회)
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The effects which work events were experienced by employees on the service quality in local healthy family support center: mediating effect of affective reaction and job satisfaction

건강가정지원센터 종사자가 경험하는 작업사건이 서비스 질에 미치는 영향: 정서반응과 직무만족의 매개효과

  • Shin, Yong Seok (Dept. of Social Welfare for Sungkyunkwan Graduate School) ;
  • Kang, Tae In (Dept. of Social Welfare for Sungkyunkwan Graduate School) ;
  • Yun, Sung Eun (Dept. of Social Welfare for Sungkyunkwan Graduate School)
  • 신용석 (성균관대학교 대학원 사회복지학과) ;
  • 강태인 (성균관대학교 대학원 사회복지학과) ;
  • 윤성은 (성균관대학교 대학원 사회복지학과)
  • Received : 2014.08.27
  • Accepted : 2014.10.20
  • Published : 2014.10.31
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Abstract

The purposes of this study were to examine effects which work events and affective reaction were experienced by employees on job satisfaction and service quality in local healthy family support center for family health enhancement. For the purpose, survey were conducted with employees working in 56 local healthy family support centers in Seoul and Gyeonggi region, and final data were resulted from analysis of 319 examines of those employees. The results of this study were as follows. First, work events had a significant effect on the affective reaction. Second, affective reaction had a significant effect on the job satisfaction. Third, job satisfaction had a significant effect on the service quality. Fourth, affective reaction worked as mediators between the work events and job satisfaction, affective reaction and job satisfaction worked as double mediators between work events and service quality. Based on those findings, we can propose practical and political implications towards improving service quality considering the work experience of personnel in the healthy family support center.

Keywords

References

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