Journal of the Korea Academia-Industrial cooperation Society (한국산학기술학회논문지)

The Korea Academia-Industrial cooperation Society (한국산학기술학회)
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The Differential Effect of Task & Relationship Conflict: The Mediating Effect of Relationship Conflict based on the Conflict Transference, and the Moderating Effect of Team-Identification

과업 및 관계갈등의 차별적 효과: 갈등전이에 따른 관계갈등의 매개역할 및 팀 정체화의 조절역할

  • Kim, Hack-Soo (Business School, Korea University) ;
  • Lee, Jun-Ho (Division of Business Administration, Hoseo University) ;
  • Bae, Bum-Soo (Joint Forces Education Directorate, Joint Forces Military University)
  • 김학수 (고려대학교 경영대학) ;
  • 이준호 (호서대학교 경영학부) ;
  • 배범수 (합동군사대학교 합동교육부)
  • Received : 2014.04.02
  • Accepted : 2014.05.08
  • Published : 2014.05.31
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Abstract

A research on differential effects of task and relationship conflicts claims positive effects of task conflict on innovation performance and negative effects of relation conflict on innovation performance. Yet, given the intimate interconnectedness of task conflict and relation conflict, task conflict, which has a beneficial impact on innovation performance, may have adverse effects on innovation performance as it goes through the process of being transferred to relation conflict. That necessitates the need for a way of management that can undermine the process of transference of task conflict to relation conflict, and team identification, which is a social identity of an individual and also a sort of positive, affective or cognitive bonds of such individual toward the team, can be an effective way of managing conflict. The research, which was conducted based on materials collected from 213 employees, confirms that such theory holds true for the real-life business environment. Based on the findings, this study suggested implications and directions for future research.

과업 및 관계갈등의 차별적 효과에 대한 연구에 따르면, 과업갈등이 혁신적 성과에 긍정적 영향을 주는 반면, 관계갈등이 혁신적 성과에 부정적 영향을 준다고 주장하고 있다. 하지만, 과업갈등과 관계갈등 간의 밀접한 상호관련성을 고려해 본다면, 혁신적 성과에 긍정적 영향을 주는 과업갈등은 관계갈등으로 전이되면서, 혁신적 성과에 부정적 영향을 줄 수 있다. 따라서 과업갈등이 관계갈등으로 전이되는 것을 약화시키는 경영관리 방식이 필요하며, 개인이 보유한 사회 정체성이고, 팀에 대한 감정적 인지적 유대인 팀 정체화는 효과적인 갈등관리 방안일 수 있다. 본 연구는 213명의 종업원들을 통해 수집한 자료를 토대로, 이러한 논리가 기업현장에서 실제로 성립되고 있음을 확인할 수 있었다. 연구결과를 토대로 연구의 시사점과 향후 연구방향을 제시하였다.

Keywords

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