의료서비스 척도 개발

Development of Medical Service Scale

  • Nam, Seung-Kyu (Dept. of Industrial and Advertising Psychology, College of Business Administration, Daejeon University) ;
  • Woo, Hoon-Shik (Dept. of IT Business Engineering, College of Engineering, Daejeon University) ;
  • Kim, Young-Il (Department of Korean Medicine, College of Korean Medicine, Daejeon University) ;
  • Cho, Chung-Sik (Department of Korean Medicine, College of Korean Medicine, Daejeon University)
  • 투고 : 2014.02.03
  • 심사 : 2014.02.06
  • 발행 : 2014.02.20

초록

Objective : The purpose of this study is to establish a concept called as 'medical service' newly and to develop an reliable and valid scale that measures medical service. Methods : In order to accomplish these objectives, both conceptual study and empirical study were performed. In a conceptual study, 5 core factors(doctor, medical team, medical facilities, medical process, and hospital) and 24 sub factors were extracted with assistant by 7 experts, based on antecedent studies about components of medical service. In an empirical study, data was taken from 244 adults living in Seoul and Daejeon with the conceptually founded medical service scale. Results : Results of empirical study showed reliability and validity of the medical service scale. Internal consistency coefficient showed high score of .97 and, in accordance with the conceptual study, "medical treatment factor", "appearance factor", "personal factor", "trust factor" and "dissatisfaction factor" were extracted from the data as the five main factors. Conclusions : Finally, limitations of this study and directions for further studies are discussed. Acknowledgement : This work was supported by the Daejeon University Research Grant.

키워드

참고문헌

  1. 한국보건산업진흥원. 2013 의료자원 통계 핸드북. 2013, pp.4-6.
  2. 건강보험심사평가원. 요양기관 개폐업 현황 (2009-2013). 2014. accessesd February 1, 2014, (http://www.hira.or.kr/dummy .do?pgmid=HIRAA020045000000&cmsur l=/cms/information/05/03/01/1322462_1 3603.html)
  3. 권영욱. 중소병원 입장의 의료기관 기능재정립. 병원협회지. 2011;40(3):30-2.
  4. 이용균. 중소병원의 위기와 대응과제. (병원신문, 대한병원협회, 2013년 5월 28일자) accessesd February 1, 2014, (http://www. khanews.com/news/articleView.html?idxno =92275)
  5. 한원곤. 대형병원의 의료기관 기능재정립 논의에 대한 견해. 병원협회지. 2011;40(3):24-5.
  6. 보건복지부. 의료기관 기능 재정립 기본 계획. 2011, p.4, 6.
  7. 이찬양. 한국 의료시장 개방에 따른 문제점과 대응전략에 관한 연구. 동아대학교 경영 대학원 석사학위논문. 2011.
  8. 문혜옥 , 최윤홍. 의료시장개방에 따른 병원 마케팅 전략에 관한 연구. 호남대학교 論文集. 2010;7:19-46.
  9. 장수용. 병원경영과 병원서비스 연구보고서. 삼성경제연구소. 2006.
  10. 한국보건산업진흥원. 2012 의료서비스산업 동향 . 이슈조사 및 분석. 2012.
  11. 박근혜. 대통령신년사. 2014. accessesd February 1, 2014,(http://mbn.mk.co.kr /pages/news/newsView.php?category= mbn00006&news_seq_no=1607578)
  12. 최병돈, 이돈희, 윤성대. 의료서비스 품질 측정 요인(의료서비스 인증 평가지표를 중심으로). 품질경영학회지. 2012;40(3):390-1.
  13. 남승규, 우훈식, 조충식, 김영일. 의료서비스 인식에 대한 척도개발 및 타당화. 대전대학교 사회과학논문집. 2012;31(1):93-107.
  14. 구영애, 한용준, 안성식. 종합병원 의료서비스 품질에 대한 평가와 개선방안에 관한 연구: K대학병원 외래․입원 고객을 중심으로. 고객만족경영연구. 2011;13(3):103-28.
  15. 윤경일. 병원의 서비스개선 우선순위 설정을 위한 IPA 적용. 병원경영학회지. 2009; 14(2):21-40.
  16. 김미녀, 정기한, 오재신. 의료서비스에서 환자만족의 선.후행변수의 구조적 관계. 산업경제연구. 2009;22(6):2955-84
  17. Crawford, C. B.. Determining the number of interpretable factors. Psychological Bulletin. 1975;82:226-37. https://doi.org/10.1037/h0076374
  18. Zwick, W. R. & Velicer, W. F.. Comparison of five rules for determining the number of components to retain. Psychological Bulletin. 1986;99:432-442. https://doi.org/10.1037/0033-2909.99.3.432
  19. Gorsuch, R. L.. Factor analysis, 2nd. Hillsdale, NJ: Lawrence Erlbaum. 1983.
  20. Reise, S. P., Waller, N. G., & Comrey, A. L.. Factor analysis and scale revision. Psychological Assessment. 2000;12(3):287-97. https://doi.org/10.1037/1040-3590.12.3.287
  21. Goldberg, L. R.. An alternative "description of personality": The Big-Five factor structure. Journal of Personality and Social Psychology. 1990;59:1216-29. https://doi.org/10.1037/0022-3514.59.6.1216
  22. Barsky, J. D.. World-class customer satisfaction. Irwin McGraw-Hill. 1998.
  23. Covey, S. M. R.. The speed of trust. CoveyLink, LLC. 2006.
  24. 지영승, 이승민, 김정호, 남승규, 김영일. 심리유형별 진료도구를 이용한 한방치료의 만족도 평가 연구. 대한침구학회지. 2013;30(3):27-38.