The Case Study on Informal Learning in the Workplace for Social Workers -Based on Social Welfare Centers in Jeju-

사회복지사의 일터에서 나타난 무형식학습 사례연구 -제주지역 종합사회복지관을 중심으로-

The purpose of this study is to analyze informal learning cases including learning work and being skillful of social workers in the workplace. In addition, it is to examine the promotion plan of informal learning to reinforce competences of social workers in the development of human resources and managemental way. This is a qualitative case study that was involved 20 social workers working in social welfare centers in Jeju. Face to face in-depth interviews were used for collected data. Nvivo10, qualitative data analysis program, was used for analyzing data. According to the findings, the most normal informal learning method in their workplace was to get feedback from the boss including adapting the system of a workplace senior, participating in the meetings, reviewing various media and etc. In addition, feedback from the boss and contacting with acquaintances were used the most as the informal learning method in the learning work and being skillful process of social workers and focused on communication with human resources. Therefore, social welfare centers need to create working environments to promote informal activities such as supporting individual learning, informal meetings, mentoring, supervision, interacting with colleagues and etc as well as supporting institutional formal learning including refresher training to reinforce the capabilities for social workers.

본 연구는 사회복지사의 일터에서 나타나는 무형식학습 방법을 분석하고, 인적자원개발 및 관리 차원에서 사회복지사의 역량강화를 위한 무형식학습 촉진방안을 탐색하는 것이 목적이다. 연구방법은 제주지역 소재 종합사회복지관에 근무하는 사회복지사 20명을 대상으로 한 질적 사례연구이다. 연구결과 사회복지사의 일터에서 일상적인 무형식학습 방법은 '상사의 피드백, 지인접촉, 회의참여, 자료 검토' 등이었다. 업무숙련 과정에서 가장 많이 활용된 무형식학습은 '상사의 피드백과 지인접촉'으로 인적자원과의 소통에 중점을 두었다. 이에, 사회복지기관에서는 사회복지사의 역량강화를 위해 보수교육과 같은 제도적인 형식학습 지원뿐 아니라 개인학습 지원, 비공식모임, 멘토링, 슈퍼비전, 동료와의 상호작용 등 무형식적 활동을 촉진하는 업무환경 조성이 필요하다는 제안을 하였다.