한국식품영양학회지 (The Korean Journal of Food And Nutrition)

  • 제27권1호
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  • Pages.128-135
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  • 2014
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  • 1225-4339(pISSN)
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  • 2287-4992(eISSN)
한국식품영양학회 (The Korean Society of Food and Nutrition)
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경북지역 중국인 유학생의 대학급식 선택속성에 대한 중요도와 만족도 분석

Analyzing the Importance and Satisfaction on the University Foodservice Selection Attributes of Foreign Chinese Students in Gyeongbuk Province

  • 범명명 (대구대학교 식품영양학과) ;
  • 배현주 (대구대학교 식품영양학과)
  • 투고 : 2014.01.21
  • 심사 : 2014.02.12
  • 발행 : 2014.02.28
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초록

The purpose of this study is to analyze the gap in perceived importance-satisfaction rates of foreign Chinese students regarding the university foodservice selection attributes. All statistical analyses are conducted by the SPSS package program (ver 20.0). The results of the statistical analyses are as follows: The validity of the 22 food service selection attributes is being evaluated via the exploratory factor analysis and then five factors are extracted. The five factors are: 'Factor 1. Cleanness and service quality', 'Factor 2. Food quality and price', 'Factor 3. Physical environment', 'Factor 4. Convenience', and 'Factor 5. Service environment'. According to the results of one-way ANOVA, physical environment showed that significant differences across the periods of residence in Korea and the eating frequency at on campus foodservices. On the other hand, the food quality and price, convenience, and service environment showed that significant differences across the periods of residence in Korea. In addition, according to the Importance-Satisfaction Analysis results, 'ventilation of dining room' is the key aspect that university food service managers should reinforce. In conclusion, in order to increase the customer satisfaction rates, the food service managers should not only improve the quality of food and service but also the physical environments of the food service facility.

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참고문헌

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피인용 문헌

  1. Analysis on Factors Influencing Foreign Chinese Students' Off-Campus Restaurant Satisfaction vol.31, pp.6, 2015, https://doi.org/10.9724/kfcs.2015.31.6.749
  2. Evaluation of Perceived Importance and Satisfaction of Foodservice Selection Attributes in University Students in Beijing, China vol.45, pp.4, 2016, https://doi.org/10.3746/jkfn.2016.45.4.585
  3. 중국 산동성내 한식당 이용 중국인의 서비스품질속성에 대한 인식이 고객 만족도, 재방문 의도 및 추천 의도에 미치는 영향 vol.30, pp.5, 2014, https://doi.org/10.9799/ksfan.2017.30.5.943
  4. 부산지역 외국인 유학생의 대학급식 이용실태 및 급식 품질 속성에 대한 중요도-만족도 조사 vol.24, pp.3, 2014, https://doi.org/10.5720/kjcn.2019.24.3.208
  5. 재한 중국 유학생의 대학급식 이용빈도에 따른 식생활 실태 vol.25, pp.4, 2014, https://doi.org/10.5720/kjcn.2020.25.4.291