Journal of the Korea Academia-Industrial cooperation Society (한국산학기술학회논문지)

The Korea Academia-Industrial cooperation Society (한국산학기술학회)
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Effects of Emotional Labor, Job Satisfaction and Organizational Commitment on Turnover Intention in Nurses

간호사의 감정노동, 직무만족, 조직몰입이 이직의도에 미치는 영향

  • Yang, Jong-Hyun (Department of Medical Information & Administration, Jungwon University) ;
  • Jeoung, Kyu-Ho (Department of Healthcare Management, Cheongju University)
  • 양종현 (중원대학교 의료정보행정학과) ;
  • 정규호 (청주대학교 의료경영학과)
  • Received : 2014.07.17
  • Accepted : 2014.12.11
  • Published : 2014.12.31
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Abstract

This study examined relations of emotional labor, job satisfaction, organizational commitment and turnover intention in nurses. The subjects were 320 nurses in 5 general hospitals. The data was collected using a structured questionnaire from August 1 to 20, 2013 and analyzed with descriptive statistics, t-test, ANOVA, Pearson's correlation, and Hierarchical multiple linear regression analysis. The mean scores of the emotional labor level, job satisfaction level, organizational commitment, and turnover intention was $2.79{\pm}.66$, $3.05{\pm}.48$, $3.00{\pm}.53$, and $3.13{\pm}.66$, respectively. Positive correlations of the turnover intention with emotional labor were found. Negative correlations were observed among salary, job satisfaction, organizational commitment, and turnover intention. These results showed that nurses working at five general hospitals needed to minimize emotional labor to maintain a comparatively high level of job satisfaction, organizational commitment and decrease the turnover intention.

본 연구는 간호사의 감정노동, 직무만족, 직무몰입 및 이직의도 간의 관계를 분석하였다. 국내 5개 종합병원에서 근무하는 간호사 320명을 대상으로 2013년 8월 1일부터 8월 20일까지 설문조사를 실시하였다. 분석방법은 SPSS/WIN 18.0 프로그램을 이용하여 연구대상의 일반적 특징, t-test, ANOVA 분석, 상관분석, 위계적 다중회귀분석(Hierarchial multiple linear regression)을 실시하였다. 연구결과는 다음과 같다. 감정노동 정도는 평균 $2.79{\pm}0.66$점, 직무만족 평균 $3.05{\pm}0.48$점, 조직몰입 평균 $3.00{\pm}0.53$점, 이직의도 평균 $3.13{\pm}0.66$점으로 나타났다. 감정노동, 직무만족, 조직몰입, 이직의도의 정도 모두 보통 이상으로 나타났다. 이직의도에 감정노동은 유의한 양(+)의 영향력을, 월급여, 직무만족, 조직몰입은 유의한 음(-)의 영향력을 미치는 것으로 나타났다. 이에 병원들은 간호사의 감정노동을 줄이고, 이를 통하여 직무만족, 조직몰입도를 높여 간호사의 이직의도를 줄이는 것이 필요하다.

Keywords

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