DOI QR코드

DOI QR Code

A Workplace to Support Creativity

  • 투고 : 2014.04.14
  • 심사 : 2014.11.13
  • 발행 : 2014.12.30

초록

The purpose of this paper is to provide a review of the background information regarding to the role of workplace on affecting people's performance. In today's industry creativity has a very special and important place because of the dynamic organizational changes and rapid growth of technology. To support these new working styles and specifically, to support creativity within an organization, flexible workplaces are often suggested. Since open-plan office offers more flexibility when compared to completely closed and private ones, they are seen to have more capabilities and are highly valued in today's industry. So the result of this study will contribute towards enhancing the understanding of the effect office design to enhance employees' performance, especially in creative tasks.

키워드

참고문헌

  1. Amabile, T. M. (1996), Creativity and Innovation in Organizations, Boston: Harvard Business School.
  2. Amabile, T. M., Barsade, S. G., Mueller, J. S., and Staw, B. M. (2005), Affect and creativity at work, Administrative Science Quarterly, 50(3), 367-403. https://doi.org/10.2189/asqu.2005.50.3.367
  3. Amabile, T. M., Conti, R., Coon, H., Lazenby, J., and Herron, M. (1996), Assessing the work environment for creativity, Academy of Management Journal, 39(5), 1154-1184. https://doi.org/10.2307/256995
  4. Banbury, S. and Berry, D. (2005), Office noise and employee concentration: Identifying causes of disruption and potential improvements, Ergonomics, 48(1), 25-37. https://doi.org/10.1080/00140130412331311390
  5. Becker, F. (2002), Improving organisational performance by exploiting workplace flexibility, Journal of Facilities Management, 1(2), 154-162. https://doi.org/10.1108/14725960310807890
  6. Betsch, T., Haberstroh, S., Glockner, A., Haar, T., and Fiedler, K. (2001), The effects of routine strength on adaptation and information search in recurrent decision making, Organizational Behavior and Human Decision Processes, 84(1), 23-53. https://doi.org/10.1006/obhd.2000.2916
  7. Birnholtz, J. P., Gutwin, C., and Hawkey, K. (2007), Privacy in the open: how attention mediates awareness and privacy in open-plan offices, Proceedings of the 2007 International ACM Conference on Supporting Group Work (GROUP), Sanibel Island, FL, 51-60.
  8. Brennan, A., Chugh, J. S., and Kline, T. (2002), Traditional versus open office design a longitudinal field study, Environment and Behavior, 34(3), 279-299. https://doi.org/10.1177/0013916502034003001
  9. Carlopio, J. R. and Gardner, D. (1992), Direct and interactive effects of the physical work environment on attitudes, Environment and Behavior, 24(5), 579-601. https://doi.org/10.1177/0013916592245001
  10. Ceylan, C., Dul, J., and Aytac, S. (2008), Can the office environment stimulate a manager's creativity? Human Factors and Ergonomics in Manufacturing and Service Industries, 18(6), 589-602. https://doi.org/10.1002/hfm.20128
  11. Davis, M. C., Leach, D. J., and Clegg, C. W. (2011), The physical environment of the office: contemporary and emerging issues. In: Hodgkinson, G. P. and Ford, J. K. (Eds.), International Review of Industrial and Organizational Psychology, Chichester: Wiley-Blackwell, 26, 193-237.
  12. De Croon, E., Sluiter, J., Kuijer, P. P., and Frings-Dresen, M. (2005), The effect of office concepts on worker health and performance: a systematic review of the literature, Ergonomics, 48(2), 119-134. https://doi.org/10.1080/00140130512331319409
  13. Dul, J. and Ceylan, C. (2011), Work environments for employee creativity, Ergonomics, 54(1), 12-20. https://doi.org/10.1080/00140139.2010.542833
  14. Dul, J., Ceylan, C., and Jaspers, F. (2011), Knowledge workers' creativity and the role of the physical work environment, Human Resource Management, 50(6), 715-734. https://doi.org/10.1002/hrm.20454
  15. Dul, J. and Neumann, W. P. (2009), Ergonomics contributions to company strategies, Applied Ergonomics, 40(4), 745-752. https://doi.org/10.1016/j.apergo.2008.07.001
  16. Duxbury, T. (2012), Creativity: linking theory and practice for entrepreneurs, Technology Innovation Management Review, Available from: http://timreview.ca/sites/default/files/article_PDF/Duxbury_TIMReview_August2012.pdf.
  17. El-Zeiny, R. M. A. (2012), The Interior design of workplace and its impact on employees' performance: a case study of the private sector corporations in Egypt, Procedia-Social and Behavioral Sciences, 35, 746-756. https://doi.org/10.1016/j.sbspro.2012.02.145
  18. Fredrickson, B. L. (1998), What good are positive emotions? Review of General Psychology, 2(3), 300-319. https://doi.org/10.1037/1089-2680.2.3.300
  19. Fredrickson, B. L. (2001), The role of positive emotions in positive psychology: the broaden-and-build theory of positive emotions, American Psychologist, 56(3), 218-226. https://doi.org/10.1037/0003-066X.56.3.218
  20. Hameed, A. and Amjad, S. (2009), Impact of office design on employees productivity: a case study of banking organizations of Abbottabad, Pakistan, Journal of Public Affairs, Administration and Management, 3(1), 1-13.
  21. Harter, J. K., Schmidt, F. L., and Keyes, C. L. (2003), Well-being in the workplace and its relationship to business outcomes: a review of the Gallup studies, Flourishing: Positive Psychology and the Life Well-Lived, 2, 205-224.
  22. Hedge, A., Erickson, W. A., and Rubin, G. (1992), Effects of personal and occupational factors on sick building syndrome reports in air-conditioned offices.
  23. Hendrick, H. W. (1991), Ergonomics in organizational design and management, Ergonomics, 34(6), 743-756. https://doi.org/10.1080/00140139108967348
  24. Hoppe, P. and Martinac, I. (1998), Indoor climate and air quality, International Journal of Biometeorology, 42(1), 1-7. https://doi.org/10.1007/s004840050075
  25. Hua, Y. (2007), Designing open-plan workplaces for collaboration: An exploration of the impact of workplace spatial settings on space perception and collaboration effectiveness, Ph.D. dissertation, Carnegie Mellon University, Pittsburgh, PA.
  26. Hua, Y., Loftness, V., Heerwagen, J. H., and Powell, K. M. (2011), Relationship between workplace spatial settings and occupant-perceived support for collaboration, Environment and Behavior, 43(6), 807-826. https://doi.org/10.1177/0013916510364465
  27. Huizenga, C., Abbaszadeh, S., Zagreus, L., and Arens, E. A. (2006), Air quality and thermal comfort in office buildings: results of a large indoor environmental quality survey.
  28. Hwang, T. and Kim, J. T. (2013), Assessment of indoor environmental quality in open-plan offices, Indoor and Built Environment, 22(1), 139-156. https://doi.org/10.1177/1420326X12470280
  29. Hwang, T., Lee, D. G., and Kim, J. T. (2012), Optimal illuminance of seven major lighting colours in LED: focus on occupant comfort and communication in an indoor environment, Indoor and Built Environment, 21(1), 122-128. https://doi.org/10.1177/1420326X11420013
  30. Jahncke, H., Hygge, S., Halin, N., Green, A. M., and Dimberg, K. (2011), Open-plan office noise: Cognitive performance and restoration, Journal of Environmental Psychology, 31(4), 373-382. https://doi.org/10.1016/j.jenvp.2011.07.002
  31. Janssen, O. (2004), How fairness perceptions make innovative behavior more or less stressful, Journal of Organizational Behavior, 25(2), 201-215. https://doi.org/10.1002/job.238
  32. Kaarlela-Tuomaala, A., Helenius, R., Keskinen, E., and Hongisto, V. (2009), Effects of acoustic environment on work in private office rooms and openplan offices: longitudinal study during relocation, Ergonomics, 52(11), 1423-1444. https://doi.org/10.1080/00140130903154579
  33. Katzev, R. (1992), The impact of energy-efficient office lighting strategies on employee satisfaction and productivity, Environment and Behavior, 24(6), 759-778. https://doi.org/10.1177/0013916592246004
  34. Kim, J. and de Dear, R. (2013), Workspace satisfaction: the privacy-communication trade-off in open-plan offices, Journal of Environmental Psychology, 36, 18-26. https://doi.org/10.1016/j.jenvp.2013.06.007
  35. Kozbelt, A., Beghetto, R. A., and Runco, M. A. (2010), Theories of creativity. In: Kaufman, J. C. and Sternberg, R. J. (Eds.), The Cambridge Handbook of Creativity, New York: Cambridge University Press, 20-47.
  36. Kristensen, T. (2004), The physical context of creativity, Creativity and Innovation Management, 13(2), 89-96. https://doi.org/10.1111/j.0963-1690.2004.00297.x
  37. Kupritz, V. W. and Hillsman, T. (2011), The impact of the physical environment on supervisory communication skills transfer, Journal of Business Communication, 48(2), 148-185. https://doi.org/10.1177/0021943610397269
  38. Larsen, L., Adams, J., Deal, B., Kweon, B. S., and Tyler, E. (1998), Plants in the workplace the effects of plant density on productivity, attitudes, and perceptions, Environment and Behavior, 30(3), 261-281. https://doi.org/10.1177/001391659803000301
  39. Leather, P., Beale, D., and Sullivan, L. (2003), Noise, psychosocial stress and their interaction in the workplace, Journal of Environmental Psychology, 23(2), 213-222. https://doi.org/10.1016/S0272-4944(02)00082-8
  40. Lee, S. Y. and Brand, J. L. (2005), Effects of control over office workspace on perceptions of the work environment and work outcomes, Journal of Environmental Psychology, 25(3), 323-333. https://doi.org/10.1016/j.jenvp.2005.08.001
  41. Lee, Y. S. and Guerin, D. A. (2009), Indoor environmental quality related to occupant satisfaction and performance in LEED-certified buildings, Indoor and Built Environment, 18(4), 293-300. https://doi.org/10.1177/1420326X09105455
  42. Lockton, D., Harrison, D., and Stanton, N. A. (2010), The Design with Intent Method: A design tool for influencing user behaviour, Applied Ergonomics, 41(3), 382-392. https://doi.org/10.1016/j.apergo.2009.09.001
  43. Martens, Y. (2011), Creative workplace: instrumental and symbolic support for creativity, Facilities, 29(1/2), 63-79. https://doi.org/10.1108/02632771111101331
  44. Martin, A. J. (2005), The role of positive psychology in enhancing satisfaction, motivation, and productivity in the workplace, Journal of Organizational Behavior Management, 24(1/2), 113-133. https://doi.org/10.1300/J075v24n01_07
  45. McCoy, J. M. and Evans, G. W. (2002), The potential role of the physical environment in fostering creativity, Creativity Research Journal, 14(3/4), 409-426. https://doi.org/10.1207/S15326934CRJ1434_11
  46. McCoy, J. M. and Evans, G. W. (2005), Physical work environment. In: Barling, J. et al. (Eds.), Handbook of Work Stress, Thousand Oaks, CA: Sage Publications, 219-245.
  47. McGuire, D. and McLaren, L. (2009), The impact of physical environment on employee commitment in call centres: the mediating role of employee wellbeing, Team Performance Management, 15(1/2), 35-48. https://doi.org/10.1108/13527590910937702
  48. Miller, A. M. (2005), Fun in the workplace: toward an environment-behavior framework relating office design, employee creativity, and job satisfaction, Ph.D. dissertation, University of Florida.
  49. Nelson, R. R. and Winter, S. G. (1982), An Evolutionary Theory of Economic Change, Belknap Press, Cambrigde, MA.
  50. O'Neill, M. (2008), Open plan and enclosed private offices, Working paper, Knoll Inc., East Greenville, PA.
  51. Ohly, S., Sonnentag, S., and Pluntke, F. (2006), Routinization, work characteristics and their relationships with creative and proactive behaviors, Journal of Organizational Behavior, 27(3), 257-279. https://doi.org/10.1002/job.376
  52. Oksanen, K. and Stahle, P. (2013), Physical environment as a source for innovation: investigating the attributes of innovative space, Journal of Knowledge Management, 17(6), 815-827. https://doi.org/10.1108/JKM-04-2013-0136
  53. Oldham, G. R., Kulik, C. T., and Stepina, L. P. (1991), Physical environments and employee reactions: effects of stimulus-screening skills and job complexity, Academy of Management Journal, 34(4), 929-938. https://doi.org/10.2307/256397
  54. Passero, C. R. M. and Zannin, P. H. T. (2012), Acoustic evaluation and adjustment of an open-plan office through architectural design and noise control, Applied Ergonomics, 43(6), 1066-1071. https://doi.org/10.1016/j.apergo.2012.03.007
  55. Pejtersen, J., Allermann, L., Kristensen, T., and Poulsen, O. (2006), Indoor climate, psychosocial work environment and symptoms in open-plan offices, INDOOR AIR, 16(5), 392-401. https://doi.org/10.1111/j.1600-0668.2006.00444.x
  56. Robertson, M., Amick III, B. C., DeRango, K., Rooney, T., Bazzani, L., Harrist, R., and Moore, A. (2009), The effects of an office ergonomics training and chair intervention on worker knowledge, behavior and musculoskeletal risk, Applied Ergonomics, 40(1), 124-135. https://doi.org/10.1016/j.apergo.2007.12.009
  57. Roelofsen, P. (2008), Performance loss in open-plan offices due to noise by speech, Journal of Facilities Management, 6(3), 202-211. https://doi.org/10.1108/14725960810885970
  58. Schein, E. H. (1990), Organizational culture, The American Psychologist, 45(2), 109-119. https://doi.org/10.1037/0003-066X.45.2.109
  59. Shalley, C. E. and Gilson, L. L. (2004), What leaders need to know: a review of social and contextual factors that can foster or hinder creativity, The Leadership Quarterly, 15(1), 33-53. https://doi.org/10.1016/j.leaqua.2003.12.004
  60. Shalley, C. E., Gilson, L. L., and Blum, T. C. (2000), Matching creativity requirements and the work environment: effects on satisfaction and intentions to leave, Academy of Management Journal, 43(2), 215-223. https://doi.org/10.2307/1556378
  61. Shibata, S. and Suzuki, N. (2002), Effects of the foliage plant on task performance and mood, Journal of Environmental Psychology, 22(3), 265-272. https://doi.org/10.1006/jevp.2002.0232
  62. Shibata, S. and Suzuki, N. (2004), Effects of an indoor plant on creative task performance and mood, Scandinavian Journal of Psychology, 45(5), 373-381. https://doi.org/10.1111/j.1467-9450.2004.00419.x
  63. Staw, B. M., Sutton, R. I., and Pelled, L. H. (1994), Employee positive emotion and favorable outcomes at the workplace, Organization Science, 5(1), 51-71. https://doi.org/10.1287/orsc.5.1.51
  64. Stokols, D., Clitheroe, C., and Zmuidzinas, M. (2002), Qualities of work environments that promote perceived support for creativity, Creativity Research Journal, 14(2), 137-147. https://doi.org/10.1207/S15326934CRJ1402_1
  65. Sundstrom, E., Burt, R. E., and Kamp, D. (1980), Privacy at work: architectural correlates of job satisfaction and job performance, Academy of Management Journal, 23(1), 101-117. https://doi.org/10.2307/255498
  66. Sundstrom, E., Town, J. P., Rice, R. W., Osborn, D. P., and Brill, M. (1994), Office noise, satisfaction, and performance, Environment and Behavior, 26(2), 195-222. https://doi.org/10.1177/001391659402600204
  67. Veitch, J. A. and Gifford, R. (1996), Choice, perceived control, and performance decrements in the physical environment, Journal of Environmental Psychology, 16(3), 269-276. https://doi.org/10.1006/jevp.1996.0022
  68. Veitch, J. A. and Newsham, G. R. (1998), Lighting quality and energy-efficiency effects on task performance, mood, health, satisfaction, and comfort, Journal of the Illuminating Engineering Society, 27(1), 107-129. https://doi.org/10.1080/00994480.1998.10748216
  69. Vischer, J. C. (2007), The effects of the physical environment on job performance: towards a theoretical model of workspace stress, Stress and Health, 23(3), 175-184. https://doi.org/10.1002/smi.1134
  70. Vischer, J. C. (2008), Towards a user-centred theory of the built environment, Building Research and Information, 36(3), 231-240. https://doi.org/10.1080/09613210801936472
  71. Vithayathawornwong, S., Danko, S., and Tolbert, P. (2003), The role of the physical environment in supporting organizational creativity, Journal of Interior Design, 29(1/2), 1-16. https://doi.org/10.1111/j.1939-1668.2003.tb00381.x
  72. Woodman, R. W., Sawyer, J. E., and Griffin, R. W. (1993), Toward a theory of organizational creativity, Academy of Management Review, 18(2), 293-321.

피인용 문헌

  1. The Influence of Personal Control and Environmental Distraction in Open-Plan Offices on Creative Outcome vol.30, pp.1, 2017, https://doi.org/10.1002/piq.21239
  2. Honing of employee creativity in Indian automobile industry vol.37, pp.7, 2018, https://doi.org/10.1108/JMD-08-2017-0273
  3. Relationship of transformational leadership with employee creativity and organizational innovation vol.12, pp.1, 2019, https://doi.org/10.1108/JSMA-07-2018-0075
  4. The impact of environmental design on employee performance at PNPI Group vol.37, pp.2, 2014, https://doi.org/10.1002/joe.21841
  5. Are Open‐Plan Office Designs Still Popular After Coronavirus Pandemic? vol.59, pp.8, 2014, https://doi.org/10.1002/pfi.21931
  6. Creatives in the Office: Personality and the Environmental Effects of Workspace vol.42, pp.3, 2014, https://doi.org/10.1080/10641734.2020.1770144