산업경영시스템학회지 (Journal of Korean Society of Industrial and Systems Engineering)

  • 제36권3호
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  • Pages.34-42
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  • 2013
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  • 2005-0461(pISSN)
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  • 2287-7975(eISSN)
한국산업경영시스템학회 (Society of Korea Industrial and System Engineering)
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EPC 모델 기반의 비즈니스 프로세스 분석

Business Process Analysis Based on Event-driven Process Chain Model

  • 강준규 (성결대학교 산업경영공학부) ;
  • 임승길 (성결대학교 산업경영공학부)
  • Kang, Jun-Gyu (Department of Industrial and Management Engineering, Sungkyul University) ;
  • Lim, Seung-Kil (Department of Industrial and Management Engineering, Sungkyul University)
  • 투고 : 2013.07.09
  • 심사 : 2013.08.07
  • 발행 : 2013.09.30
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초록

In this study, we develop a method for analyzing business process based on the event-driven process chain (EPC) model. The method consists of five stages such as identifying abnormal events, finding causes for the abnormal events and problems caused by the abnormal events, making cause-and-effect chains, drawing root-cause map, and defining improvement areas. We illustrate how to apply the method with some examples for the domestic registered mail delivery process.

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참고문헌

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피인용 문헌

  1. 인과관계체인 기반의 분석 결과를 활용한 비즈니스 프로세스 개선 과제 정의 vol.38, pp.1, 2013, https://doi.org/10.11627/jkise.2014.38.1.101