Journal of the Korea Academia-Industrial cooperation Society (한국산학기술학회논문지)

The Korea Academia-Industrial cooperation Society (한국산학기술학회)
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Factors Associated with Employee Satisfaction on Training & Education Programs in General Hospitals

병원조직 구성원의 교육훈련 만족도 결정요인

  • 김춘애 (한국서비스교육원) ;
  • 서원식 (가천대학교 헬스케어경영학과)
  • Received : 2013.07.16
  • Accepted : 2013.10.10
  • Published : 2013.10.31
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Abstract

The purpose of this study was to suggest a better education programs for general hospitals. To do so, we conduct an empirical analysis of factors associated with employee satisfaction on training and education programs in general hospitals. The subjects were 490 respondents from 4 general hospitals, and the major findings of the study were as follows: First, employee satisfaction on training and education programs were shown statistically significant difference according to their demographic characteristics. Second, hospital employees whose organizational commitment and job performance was better expressed had more satisfaction with the education and training they received. Finally, it was found that self-efficacy had a moderation effect on between expectations for education and satisfaction with education and training. The study finally discusses practical implications for developing effective education program.

이 연구는 병원조직 구성원들의 교육훈련 만족도에 영향을 미치는 요인을 실증적으로 분석함으로써 경영성과를 높이기 위한 교육훈련체계의 발전방안을 모색하는데 그 목적이 있다. 4개 종합병원에 근무하고 있는 490명을 대상으로 설문을 실시한 결과, 병원의 교육훈련 만족도는 인구통계학적 특성에 따라 차이를 보였다. 둘째, 교육훈련 만족도에는 직무특성과 조직효과성이 통계적으로 유의미한 정(+)의 영향을 미쳤다. 마지막으로, 교육에 대한 기대, 직무특성, 조직효과성이 교육훈련 만족도에 미치는 영향에서 자아효능감의 조절효과를 살펴본 결과, 교육에 대한 기대와 자아효능감의 조절효과가 있었다. 이러한 결과를 바탕으로 효과적인 교육프로그램 개발을 위한 실천적 함의를 논하였다.

Keywords

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