Journal of the Korea Academia-Industrial cooperation Society (한국산학기술학회논문지)

The Korea Academia-Industrial cooperation Society (한국산학기술학회)
권호 표지
DOI QR코드

DOI QR Code

Effect of Pygmalion Leadership on the Organizational Commitment and the Mediating Effect of Leader-Member Exchange among Hospital Employees

피그말리온 리더십이 병원 종사자의 조직몰입에 미치는 영향과 리더 - 구성원 교환관계의 매개효과

  • Hong, Byoung Ho (Graduate School of Public Health, Inje University) ;
  • Bae, Sung Yoon (Department of Management, Inje University) ;
  • Kim, Misuk (Department of Medical Service Management, Dong-Pusan College)
  • 홍병호 (인제대학교 보건대학원) ;
  • 배성윤 (인제대학교 경영학부) ;
  • 김미숙 (동부산대학교 의료관광서비스과)
  • Received : 2013.07.19
  • Accepted : 2013.09.06
  • Published : 2013.09.30
Download PDF
⟨ Previous Next ⟩

Abstract

This study attempted to examine the relationship between pygmalion leadership and the organizational commitment among hospital employees, and the mediating effect of the leader-member exchange (LMX) on their relationship. For this purpose, we designed structured self-response survey questionnaires, and collected data from 349 employees working at 9 hospitals and ambulatory clinics in Busan area. Frequency analysis, correlation analysis, factor analysis, and reliability analysis were performed using SPSS ver.18.0 program, and the path analysis was performed using AMOS ver.18.0 program. Major findings are as follows. First, some factors of pygmalion leadership were found to directly influence the quality of LMX, while some had both direct and indirect influences on organizational commitment. Second, the quality of LMX was found to partly mediate the relationship between pygmalion leadership and the organizational commitment in hospital organizations. This is the first in kind which was conducted in the hospital setting.

본 연구는 부산시내 9개 병의원에 근무하는 근로자 349명을 대상으로 구조화된 설문지를 통하여 자료를 수집하였으며, 의료조직에서 피그말리온 리더십이 종사자의 리더-구성원 교환관계와 조직몰입에 미치는 영향을 파악함으로써 병원의 조직성과 제고방안을 제시하고자 하였다. 수집한 설문자료는 SPSS ver.18.0과 AMOS ver.18.0 프로그램을 이용하여 분석하였으며, 빈도분석, 상관분석, 요인분석, 신뢰도분석, 경로분석 등을 수행하였다. 주요 분석결과는 다음과 같다. 첫째, 병원조직에서도 피그말리온 리더십이 리더-구성원 교환관계의 질에 영향을 미치는 것으로 나타났다. 둘째, 피그말리온 리더십은 병원 종사자의 조직몰입에 직 간접적으로 영향을 미치는 것으로 나타났다. 셋째, 리더-구성원 교환관계는 조직몰입의 정서적 몰입, 지속적 몰입, 규범적 몰입에 각각 직접적인 영향을 미치며 그 중에서도 정서적 몰입에 가장 큰 영향을 미치는 것으로 나타났다. 넷째, 리더-구성원 교환관계는 병원 조직에서 피그말리온 리더십과 조직몰입의 관계를 부분적으로 매개하는 것으로 나타났다. 본 연구는 병원 조직에서 피그말리온 리더십과 리더-구성원 교환관계, 조직몰입 간의 관계를 최초로 연구하였다는 데 의의가 있다.

Keywords

References

  1. M. J. Jeong, C. J. Suh, J. S. Im, D. K. Oh, "A study on factors affecting profitability of general hospitals by bed-size", Korea International Accounting Review, 41: 265-292, 2012.
  2. Y. B. Jeon, S. Y. Kim, "The influence of perceived trust on the employee's job satisfaction and turnover intention", Journal of Hotel Resort, 6(1): 37-53, 2007.
  3. G. C. Yu, W. S. Park, "Determinants and organizational effectiveness of performance- based human resource management", Korean Journal of Management, 15(3): 187-224, 2007.
  4. D. B. McNatt, "Ancient pygmalion joins contemporary management: a meta-analysis of the result", Journal of Applied Psychology, 85: 314-322, 2000. DOI: http://dx.doi.org/10.1037/0021-9010.85.2.314
  5. M. H. Kim. Relation of the pygmalion leadership, LMX quality, emotional response, and job performances. pp.78-80, Unpublished doctoral dissertation, Jeju University, 2009.
  6. R. C. Liden, S. J. Wayne, D. Stilwell, "A longitudinal study on the early development of leader-member exchanges", Journal of Management, 78: 662-674, 1993.
  7. S. J. Wayne, G. R. Ferris, "Influence tactics, affect, and exchange quality in supervisor- subordinate interactions: A laboratory experiment and field study", Journal of Applied Psychology, October, 75(5): 487-499, 1990. https://doi.org/10.1037/0021-9010.75.5.487
  8. D. Eden, "Consultant as a messiah: applying expectation effects in managerial consultation", Consultation, 9: 37-50, 1990.
  9. R. Rosenthal, "Interpersonal expectancy effects: A 30-year perspective", Current Directions in Psychological Science, 3: 176-179, 1994. DOI: http://dx.doi.org/10.1111/1467-8721.ep10770698
  10. I. Y. Park. The effect of the hotel pygmalion leadership on LMX and the organization immersion. p.19, pp.61-62, p.83, pp.104-110, Unpublished doctoral dissertation, Kyeonggi University, 2010.
  11. M. J. Harris, R. Rosenthal, "Mediation of interpersonal expectancy effects", Psychological Bulletin, 97(30): 363-386, 1985. DOI: http://dx.doi.org/10.1037/0033-2909.97.3.363
  12. D. Reynolds, "An exploratory investigation into behaviorally based success characteristics of food service managers", Journal of Hospitality and Tourism Research, 44: 45-67, 2000.
  13. I. S. Oh, W. W. Seo, "The identification and measurement of pygmalion leadership behaviors in work organizations", Korean Journal of Industrial and Organizational Psychology, 14(2): 43-71, 2001.
  14. J. C. Bae. The effects of the quality of leader-member exchange on information systems personnel's job attitude. Unpublished master's thesis, Yonsei University, 2005.
  15. F. Dansereau, G. Graen, W. J. Haga, "A vertical dyad linkage approach to leadership within formal organizations: A longitudinal investigation of the role making process", Organizational Behavior and Human Performance, 13: 46-78, 1975. DOI: http://dx.doi.org/10.1016/0030-5073(75)90005-7
  16. G. B. Graen, J. F. Cashman. "A role-making model of leadership in formal organizations: a developmental approach", in J. G. Hunt, L. L. Larson (Eds), Leadership frontiers. pp.143-165, Kent Sate University Press, 1975.
  17. R. M. Dienesch, R. C. Liden, "Leader-member exchange model of leadership: a critique and further development", Academy of Management Review, 11: 618-634, 1986. DOI: http://dx.doi.org/10.2307/258314
  18. B. M. Bass, "From transactional to transformational leadership: Learning to share the vision", Organizational Dynamics, Winter, 18(3):19-31, 1990. https://doi.org/10.1016/0090-2616(90)90061-S
  19. S. I. Koh, "Job characteristics, performance- contingent rewards and job involvement: interaction effect of achievement orientation", Human Resource Development Research, 4(1): 2-24, 2002.
  20. D. I. Kwon, H. H. Park, "The moderating effects of knowledge management on the relationship between high-commitment HRM and organizational effectiveness; an exploratory study", Korean Journal of Management, 27(2): 1-30, 2003.
  21. R. T. Mowday, L. W. Porter, R. M. Steers. Employee-organization linkages: the psychology of commitment, absenteeism, and turnover. Academic Press, pp.124-132, 1982.
  22. R. T. Mowday, R. M. Steers, L. W. Porter, "The measurement of organizational commitment", Journal of Vocational Behavior, 14: 224-227, 1979. DOI: http://dx.doi.org/10.1016/0001-8791(79)90072-1
  23. J. E. Mathieu, D. Zajac, "A review and meta-analysis of the antecedents, correlates and consequences of organizational commitment", Psychological Bulletin, 108: 171-194, 1990. DOI: http://dx.doi.org/10.1037/0033-2909.108.2.171
  24. N. J. Allen, J. P. Meyer, "The measurement and antecedents of affective, continuance and normative commitment", Journal of Occupational Psychology: 252-276, 1990.
  25. T. B. Kim. Influence of leadership on organizational effectiveness of hospital employees. pp.56-60, Unpublished doctoral dissertation, Inje University, 2006.
  26. S. M. Yeo. A study on the effects between the chairman's leadership of a local self-government and an organization immersion of the government servants. pp.13-14, Unpublished doctoral dissertation, Dongeui University, 2007.
  27. C. J. Lee, J. G. Yoon, "Test of a model on leadership and affects: charismatic, affective leadership, group affect and group effectiveness", Korean Journal of Management, 15(3): 1-51, 2007. DOI: http://dx.doi.org/10.3740/MRSK.2007.17.1.001
  28. Y. J. Han. A study on the effect of relationship among transformational leadership, followership, leader member exchange (LMX), and organizational commitment. pp.93-98, Unpublished doctoral dissertation, Kyunghee University, 2010.
  29. S. K. Hong. A study on the effect of leadership types on the organizational effectiveness: focusing on home appliances and IT service engineers. pp.130-144, Unpublished doctoral dissertation, Chonbuk University, 2008.