Journal of Korean Society of Industrial and Systems Engineering (산업경영시스템학회지)

Society of Korea Industrial and System Engineering (한국산업경영시스템학회)
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A Comparative Study on Management Quality Activities and Performance by Industrial Classification

업종별 경영품질활동과 성과에 관한 연구

  • Chung, Young-Bae (Dept. of Industrial and Management Engineering, Incheon National University) ;
  • Kim, Yon-Soo (Dept. of Industrial and Management Engineering, Incheon National University)
  • 정영배 (인천대학교 산업경영공학과) ;
  • 김연수 (인천대학교 산업경영공학과)
  • Received : 2013.04.14
  • Accepted : 2013.05.01
  • Published : 2013.06.30
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Abstract

This paper analyzed the management quality activities and performance based on industrial types. We divided the business into four industrial types, manufacturing industry, service industry, medical institution and public enterprise. We analyzed the differences of the elements of management quality in industrial types. The results show that leadership, measurement, analysis and knowledge management and workforce focus categories are not significant and strategic planning, customer and market focus, process management and performance categories are significant. This paper proposes the directions of management quality activities and performance according to industrial types based on these results.

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References

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