Journal of the Korea Safety Management & Science (대한안전경영과학회지)

Korea Safety Management & Science (대한안전경영과학회)
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Determining the Importance of Quality Attributes with Kano's Model

카노모형을 고려한 품질특성 중요도 산정에 관한 연구

  • Cho, Yong-Wook (Dept. of Technology & Systems Management, Induk University)
  • 조용욱 (인덕대학교 테크노경영학과)
  • Received : 2013.04.20
  • Accepted : 2013.06.07
  • Published : 2013.06.30
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Abstract

I suggest a new method to determine the importance values of quality attributes which use the satisfaction index and dissatisfaction index of customer in Kano's model. A case study of TV set are solved by the proposed method and the result is compared with AHP pairwise comparisons and ASC(Average Satisfaction Coefficient). The results of the proposed method is similar with those of AHP pairwise comparisons and ASC. The proposed method is an effective tool to determine the importance values of quality attributes to supplement existing research's shortcomings.

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References

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