DOI QR코드

DOI QR Code

The Relational Characteristics, Satisfaction and Collaboration between Wholesalers & Oriental Clinic in Oriental Medicine Channel

한약재 도매상과 한의원간의 관계특성, 만족 및 협력

  • Kim, Shine (Division of Liberal Arts & Teaching, Sungkyul University) ;
  • Lee, Jeom-Soo (Dept. of Beauty Art, Seokyeong University) ;
  • Kwon, Ki-Dae (Dept. of Channel & Logistics, Kongju National University)
  • 김신애 (성결대학교 교양교직학부) ;
  • 이점수 (서경대학교 피부미용학과) ;
  • 권기대 (공주대학교 산업유통학과)
  • Received : 2013.02.07
  • Accepted : 2013.03.07
  • Published : 2013.03.31

Abstract

Recently there is show deep concern at the wellness of health and beauty. therefore this study is to investigate an empirical study on the relational characteristics and collaboration between wholesalers and oriental clinic in herb medicine supplier channel, specially focused on lycium chinense. We collected statistically usable data from 119 questionnaire respondents who live in national provinces and analyzed them with SPSS 20.0 to achieve research's goals. Analysis results revealed that, first, relational characteristics of relationalism, trust, reward power and dependence had impacts on satisfaction between wholesaler and oriental clinic in herb medicine, Second, the survey found that satisfaction has impact on collaboration. Third, this study partially supported mediating effect regarding satisfaction between relational characteristics of relationalism and reward power.

오늘날 웰니스 시대를 맞이하면서 한약재 시장에 관한 관심이 높아지고 있다. 이에 본 연구는 구기자 한약재를 대상으로 유통경로상에서 한약재 도매상과 한의원간의 관계특성, 만족 및 협력관계를 분석하고자 하였다. 본 연구에 사용된 조사방법은 설문지를 이용한 기술조사방법에 해당되며, 119부를 통계분석에 활용하였다. 분석결과, 첫째, 한약재 도매상에 대한 한의원의 관계특성(관계주의, 신뢰, 보상력, 의존)은 만족에 정(+)의 영향관계에 있음을 확인하였다. 둘째, 한약재 도매상에 대한 한의원의 만족은 협력에 정(+)의 영향관계로 나타났다. 셋째, 만족이 관계특성과 협력 간에 있어서 매개효과 분석 결과는 관계주의와 보상력만 지지되어 부분적으로 채택되었다. 협력연구의 차별적 의의는 부존자원이 빈약한 우리나라에서 탐색비용, 기회주의, 불확실성의 감소 등 내부적 관리비용의 절감을 낳을 수 있는 경영관리적 가치를 지닌다.

Keywords

References

  1. Anderson, J.C. & Narus, J.A., "A model of distributor firm and manufacturer firm working partnership". Journal of Marketing. 54, pp. 42-58, 1990. DOI: http://dx.doi.org/10.2307/1252172
  2. Anderson, E.W. Fornell, C. & Lehmann, D.R., "Customer satisfaction, market share, and profitability: findings from sweden", Journal of Marketing, 58, pp. 53-66, 1994. DOI: http://dx.doi.org/10.2307/1252310
  3. Bandyopadhyay, S. & Robicheaux, R.A., "Dealer satisfaction through relationship marketing across cultures", Journal of Marketing Channel, 6, pp. 35-55, 1997. DOI: http://dx.doi.org/10.1300/J049v06n02_03
  4. Choi, SH., Oriental medicine market research statistics data, Korea Institute of Oriental Medicine, 2012.
  5. Doucette, W.R. & Wiederholt, J.B., "Contextual factors and the cooperativeness of conflict resolution strategies in interfirm relationships", Journal of Marketing Channel, 5. pp. 1-24, 1996. DOI: http://dx.doi.org/10.1300/J049v05n02_01
  6. Dwyer, F. R., and LaGace, R.R., "On the nature and role of buyer-seller trust", AMA Summer Educators Conference Proceedings, T. Shimp et al. eds., Chicago : American Marketing Association, pp. 40-45, 1986.
  7. Dwyer, F R., Schurr, P.H. & Oh, SJ., "Developing buyer-seller relationships", Journal of Marketing, 51, pp. 11-27, 1987. DOI: http://dx.doi.org/10.2307/1251126
  8. Frazier, G.L., Speckman, R.E. & O'Neal, C.R., "Just in time exchange relationships in industrial markets", Journal of Marketing, 52, pp. 52-67, 1988. DOI: http://dx.doi.org/10.2307/1251633
  9. French, J.R. P., & Raven, B., The bases of social power. in Dorwin Cartwright (ed.), in studies social power, Ann Arbor, MI: University of Michigan Institute for Social Research, pp.150-167, 1959.
  10. Ganesan, S., "Determinants of long-term orientation in buyer-seller relationships", Journal of Marketing, 58, pp. 1-19, 1994. DOI: http://dx.doi.org/10.2307/1252265
  11. Gaski, J. F., "The theory of power and conflict in channels of distribution", Journal of Marketing. 48, pp. 9-29, 1984. DOI: http://dx.doi.org/10.2307/1251326
  12. Hakanson, H and Johanson, J., The network a a governance structure: interfirm cooperation beyond marketing and hierarchies in Grabher, G.(eds.), The Embedded firm. Routldge, pp. 35-51, 1994.
  13. Johnson, J.L. & Raven, P.V., "Relationship quality, satisfaction and performance in export marketing channels", Journal of Marketing Channel, 5, pp. 19-48, 1996. https://doi.org/10.1300/J049v05n03_02
  14. Kim, SH. and Kim JR., "The relationship characteristics and cooperation between wholesaler and small and medium pharmacy store in medical supplier channel", Korean Journal of Marketing Science, 13, pp. 183-208, 2004.
  15. Kweon, KT., "A research on management system of herbal medicine in common use for food and medicine", Korean Journal of Herbology, 27, pp. 25-29, 2012. DOI: http://dx.doi.org/10.6116/kjh.2012.27.2.25
  16. Kwon, KD, & Kim SA., "An exploratory study on the collaboration between buyer and supplier in oriental herb industries: focused on satisfaction, reward power and trust", Korean Journal of Food Marketing. Economics, 27, pp. 127-145, 2010.
  17. Luo, XM., Rindfleish, A. Tse, D.K., "Working with rivals: the impact of competitive alliances on financial performance", Journal of Marketing Research, 44, pp. 73-83, 2007. DOI: http://dx.doi.org/10.1509/jmkr.44.1.73
  18. Macneil. I.R., "Economic analysis of contractual relations: its shortfalls and the need for a rich classificatory apparatus", The Northwestern University Law Review, 75, pp. 1018-1063, 1981.
  19. Mohr, J. J. and Spekman, R., "Characteristics of partnership success: partnership attitudes, communication behavior, and conflict resolution Techniques", Strategic Management Journal, 15. pp. 135-152, 1994. DOI: http://dx.doi.org/10.1002/smj.4250150205
  20. Morgan, R.M. and Hunt, S.D., "The commitment-trust theory of relationship marketing", Journal of Marketing, 58, 20-38, 1994. DOI: http://dx.doi.org/10.2307/1252308
  21. Moorman, C., R. Deshpande, and Zaltman, G., "Factors affecting trust in market research relationships", Journal of Marketing, 57, pp. 81-101, 1993. DOI: http://dx.doi.org/10.2307/1252059
  22. Nor, WH. & Oh, SJ. The effect of Influence strategies on marketing channel opportunism: The moderating effect of trust, Journal of Marketing Association, 25(2), 41-63, 2010.
  23. Nunnally J. C., & Bernstein, I.H. Psychometric theory, McGraw-Hill, 3rd ed., 1994.
  24. Oliver, R. L., Satisfaction: a behavioral perspective on the consumer. New York: McGraw Hill, 1997.
  25. Porter, M.E., Competitive strategy, The Free Press. U.S.A, 1980.
  26. Skinner, S. J., Gassenheimer, J.B. & Kelley, S.W., "Cooperation in supplier-dealer relations", Journal of Retailing, 68, pp. 174-193, 1992.
  27. Ryu, J.W., & Kim, S.H. "The influence of relational benefits and relational costs on longterm orientation and cooperation", Journal of Korea Strategic Marketing Association, 18(4), pp.1-19. 2010. https://doi.org/10.1080/09652541003630311
  28. Yu, J.P., Pysarchik, D.T. & Kim, Y.K, "Korean retailers' dependence level: The impact of power sources, satisfaction, conflict, and longterm orientation", Journal of Glocal Academy of Marketing Science, 68(10), pp. 81-114, 2008.

Cited by

  1. Impacts of Relationship Benefits on Relationship Learning and Cooperation of Buyer-Seller in Food Material Industries vol.15, pp.4, 2014, https://doi.org/10.5762/KAIS.2014.15.4.2062