패션비즈니스 (Journal of Fashion Business)

  • 제16권4호
  • /
  • Pages.186-199
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  • 2012
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  • 1229-3350(pISSN)
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  • 2288-1867(eISSN)
한국패션비즈니스학회 (The Korean Society of Fashion Business)
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헤어디자이너의 감정노동이 소진에 미치는 영향

Effects of Burn-out on the Emotional Labor of Hair Designer

  • 이지영 (한국국제대학교 호텔관광학과) ;
  • 하경연 (한국국제대학교 미용예술학과)
  • Lee, Ji-Young (Dept. of Hotel & Tourism, International University of Korea) ;
  • Ha, Kyung-Yun (Dept. of Beauty Design, International University of Korea)
  • 투고 : 2012.07.27
  • 심사 : 2012.09.03
  • 발행 : 2012.09.30
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초록

Most of employees in service area frequently and strongly experience job-stress caused by emotional labour than in general. This job-stress is supposed to incur employees' burn-out, which burn-out brings a lower service quality in various aspects of physical and spiritual hospitality. The purpose of this study is to identify the impacts of burn-out on emotional labour of hair designer, with 155 primary data from a sample of 200 employees of hair shop in Seoul and Gyeongnam area. The reliability and validity of the collected data were checked through the calculation of Cronbach's ${\alpha}$ and factor analysis. The empirical research made by regression analysis confirms that emotional labour significantly has a negative effect on burn-out of hair designer. Therefore, hypothesis presented to mediate the effect of burn-out on emotional labour of hair designer was supported in positive. Hopefully, this study contributes to hair business shops for setting up a management strategy on effective job-satisfaction of hair designer.

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피인용 문헌

  1. Impact of emotional labor and stress coping behaviors on job strain in cosmetology industry workers vol.15, pp.3, 2014, https://doi.org/10.5762/KAIS.2014.15.3.1311
  2. Analysis of emotional labour differences according to general characteristics of fashion store salesperson vol.11, pp.3, 2020, https://doi.org/10.1080/20932685.2020.1754270