가정간호학회지 (Journal of Korean Academic Society of Home Health Care Nursing)
- 제19권1호
- /
- Pages.55-62
- /
- 2012
- /
- 1738-7590(pISSN)
노인요양시설 종사자의 노인의 정보파악, 노인 간호 지식과 기술 및 노인 서비스 질과의 관계
Effects of Service Quality on Knowledge & Skills of Service and Information Cognition for the Aged in Workers of Nursing Homes
- Bae, Eun-Sook (Department of Nursing, Choonhae College of Health Sciences) ;
- Kim, Mi-Jung (Wonkwang Boeun Nursing home In Masan)
- 투고 : 2012.04.12
- 심사 : 2012.06.12
- 발행 : 2012.06.30
초록
Purpose: This study was conducted to investigate the worker's service quality of the elders at a nursing home. Methods: A total of 371 workers, who were engaged in caring for the elders at a nursing home in B-Metropolitan city and Kyungnam, answered the questionnaires regarding the knowledge & skills of service, information cognition and service quality for the elders related to their clients. Results: Service quality for the elders was significantly correlated to the level of knowledge and skills, as well as the information cognition for the elders, and frequency of educational participation. Service quality for the elders was statistically significant predictors of knowledge and skills, and information cognition for the elders. These two variables accounted for 37% of the variance in service quality for the elders. Conclusion: In order to improve the worker's care level, the workers engaged in caring for the elders should make the efforts to be given a nursing education related to the knowledge & skills, as well as the information for the elders.