Journal of Korean Society of Industrial and Systems Engineering (산업경영시스템학회지)

Society of Korea Industrial and System Engineering (한국산업경영시스템학회)
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A Study on the Performances of Driving Six Sigma in a ICT Industry

ICT산업의 식스시그마 추진성과 연구

  • Hwang, Gee-Hyun (Department of Business Administration, Soongsil University)
  • 황기현 (숭실대학교 경영대학 경영학부)
  • Received : 2012.05.03
  • Accepted : 2012.06.21
  • Published : 2012.06.30
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Abstract

The case company has driven the six sigma innovation programme company wide for the last seven years without any stop in spite of the CEO change. There was neither any benchmark nor the sufficient number of internal experts during the initial stage of driving six sigma. However, the company raised a lot of innovation experts such as MBB, BB and GB, thereby successfully changed the way of employees' doing work and reaped an enormous amount of either visible or invisible performances as a result of implementing the six sigma innovation programme. This paper deals with both main activities undertaken at each stage of the innovation life cycle of six sigma and their performances in a ICT (Information Communication Technology) industry. The performances are described from the four aspects of a balanced score card (BSC) and finally some strategic implications suggested.

Keywords

References

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