한국시뮬레이션학회논문지 (Journal of the Korea Society for Simulation)

한국시뮬레이션학회 (The Korea Society for Simulation)
권호 표지
DOI QR코드

DOI QR Code

서비스 공급사슬을 위한 객체지향 시뮬레이션 모델링

Object-oriented Simulation Modeling for Service Supply Chain

  • 문종혁 (한양대학교 산업경영공학과) ;
  • 이영해 (한양대학교 산업경영공학과) ;
  • 조동원 (한양대학교 산업경영공학과)
  • 투고 : 2012.01.30
  • 심사 : 2012.03.26
  • 발행 : 2012.03.31
PDF 다운로드
⟨ 이전 논문 다음 논문 ⟩

초록

최근 경제는 제조업에서 서비스업으로 이동하고 있기 때문에 서비스 공급사슬을 이해하는 것이 중요하다. 그러나, 공급사슬과 관련된 기존연구의 대부분은 제조업에 집중하고 있다. 이러한 상황을 극복하기 위해서, 서비스 공급사슬을 조사하고 분석할 필요가 있다. 시뮬레이션은 복잡한 시스템을 분석하고 설계하는데 가장 자주 사용되는 기법 중에 하나이다. 서비스 공급사슬은정교한 설계 단계가 필요한 복잡하고 거대한 시스템이다. 특히, 서비스 공급사슬의 성과를 예측하기 위해서 서비스 공급사슬을 구성하고 있는 구성요소 사이의 동적인 상호작용의 행위를 밀접하게 조사하는 것이 중요하다. 본 연구에서는 첫 번째로 서비스공급사슬의 개념적 모델이 개발된다. 다음으로 개발된 서비스 공급사슬의 개념적 모델에 대한 시뮬레이션 모델을 개발하기위한 새로운 절차를 제시한다. 시뮬레이션 모델링의 절차는 UML 분석과 설계 도구를 이용하며 ARENA 시뮬레이션 언어로 구현된다. 제안된 절차의 두 가지 주요한 특성은 서비스 공급사슬을 설계하는데 체계적인 절차의 정의와 또한 ARENA 시뮬레이션 언어로 개념적 모델의 변환에 대한 규칙을 제공한다. 본 연구의 결과는 서비스 공급사슬의 지식을 개선하는데 이용될 수 있으며, 또한 서비스 공급사슬 시뮬레이션 모델의 개발을 효율적으로 할 수 있도록 지원한다.

Recently it is important to understand service supply chain because the economy moves from manufacturing to services. However, most of existing supply chain research focuses exclusively on the manufacturing sector. To overcome this situation, it needs to investigate and analyze service supply chain. Simulation is one of the most frequently used techniques for analysis and design of complex system. Service supply chain is complex and large systems that require an accurate designing phase. Especially, it is important to examine closely the dynamically interactive behavior of the different service supply chain components in order to predict the performance of the servcie supply chain. In this paper, we develop a conceptual model of service supply chain. Then, we present a new procedure to develop simulation model for the developed conceptual model of service supply chain, based on the UML analysis and design tools and on the ARENA simulation language. The two main characteristics of the proposed procedure are the definition of a systematic procedure to design service supply chain and of a set of rules for the conceptual model translation in an ARENA simulation language. The goal is to improve the knowledge on service supply chain management and support the simulation model development efficiency on service supply chain.

키워드

참고문헌

  1. 안성화, 이영해, 황민규 (2010), Fuzzy-AHP를 이용한 서비스 SCM의 성과측정 프레임워크 개발, 한국SCM학회, Vol. 10, No. 2, pp. 1-9.
  2. 통계청 통계개발원 (2008), 한국의 서비스 산업, 강문인쇄사.
  3. Akkermans, H., and Vos, B. (2000), Amplification in Service Supply Chains: An Exploratory Case Study from the Telecome Industry, Production and Operations Management, Vol. 12, No. 2, pp. 204-223.
  4. Anderson, E. G. and Morrice, D. J. (1999), A Simulation Model to Study the Dynamics in a Service-Orientied Supply Chain, Proceedings of the 1999 Winter Simulation Conference, pp. 742-748.
  5. Anderson, E. G., and Morrice, D. J. (2002), Capacity and Backlog Management in Queuing-Based Supply Chain. In Proceedings of the 2002 Winter Simulation Conference, pp. 1302-1305.
  6. Anglani, A., Grieco, A., Pacella, M., and Tolio, T. (2002), Object-Oriented Modeling and Simulation of Flexible Manufacturing System: a Rule-Based Procedure, Simulation Modeling Practice and Theory, Vol. 10, No. 3-4, pp. 209-234. https://doi.org/10.1016/S1569-190X(02)00100-4
  7. Baltacioglu, T., Ada, E., Kaplan, M. D. Yurt, O., and Kaplan, Y. C (2007), A New Framework for Service Supply Chains, The Service Industries Journal, Vol. 27, No. 2, pp. 105-124. https://doi.org/10.1080/02642060601122629
  8. Booch, G., Rumbaugh, J., and Jacobson, I. (1999), The Unified Modelling Language User Guide, Addison-Wesley, MA.
  9. Costa, C. A., Harding, J. A., and Young, R. I. M. (2001), The Application of UML and an Open Distributed Process Framework to Information System Design, Computers in Industry, Vol. 46, No. 1, pp.33-.48. https://doi.org/10.1016/S0166-3615(01)00109-9
  10. Ellram, L. M., Tate, W. L., and Billington, C. (2004), Understanding and Managing the Services Supply Chain, Journal of Supply Chain Management, Vol. 40, No. 4, pp. 17-32. https://doi.org/10.1111/j.1745-493X.2004.tb00176.x
  11. Ellram, L., Tate, W., and Billington, C. (2007), Services Supply Management: The Next Frontier for Improved Organisational Performance. California Management Review, Vol. 49, No. 4, pp. 44-66. https://doi.org/10.2307/41166405
  12. Giannakis, M. (2011), Management of Service Supply Chains with a Service Oriented Reference Model: The Case of Management Consulting Source. Supply Chain Management: An International Journal, 16(5), on-line print.
  13. Kelton, W. D., Sadowski, R. P., and Sturrock, D. T. (2003), Simulation with Arena, 3rd edition, McGraw-Hill, New York.
  14. Law, A. M., and Kelton, W. D. (2000), Simulation Modeling and Analysis, 3rd, McGraw-Hill, NY.
  15. Lin Y., Shi, Y., and Zhou, L. (2009), Service Supply Chain: Nature, Evolution, and Operational Implications, Proceedings of the 6th CIRP-Sponsored International Conference on Digital Enterprise Technology, Vol. 6, pp. 1189-1204.
  16. Morrice, D. J., Anderson, E. G. and Bharadwaj, S. (2004), A Simulation Study to Assess the Efficiency of Linear Control Theory Models for the Coordination of a Two-Stage Customized Service Supply Chain, pp. 1128-11353.
  17. Narayanan, S., Bodner, D. A., Sreekanth, U., Govindaraj, T., McGinnis, L. F., and Mitchell, C. M. (1998), Research in Object-oriented Manufacturing Simulations: An Assessment of the State of the Art, IIE Transaction, Vol. 30, No. 9, pp. 795-810.
  18. Page, S. J. (2003), Tourism Management: Managing for Change, Butterworth-Heinemann, Oxford.
  19. Roff, J. (2003), UML: A Beginner's Guide, McGraw Hill, NY.
  20. Rossetti, M. D., and Chan, H. T. (2003), A Prototype Object-Oriented Supply Chain Simulation Framework, Proceedings of the 2003 Winter Simulation Conference, pp. 1612 - 1620.
  21. Sampson, S. (2000), Customer-Supplier Duality and Bidirectional Supply Chains in Service Organization, International Journal of Service Industry Management, Vol. 11, No. 4, pp. 348-364. https://doi.org/10.1108/09564230010355377
  22. Sengupta, K., Heiser, D. R., and Cook, L. S. (2006), Manufacturing and Service Supply Chain Performance: a Comparative analysis, The Journal of Supply Chain Management, Vol. 42, No. 4, pp. 4-15. https://doi.org/10.1111/j.1745-493X.2006.00018.x
  23. Sinclair, M. T., and Stabler, M. (1997), The Economics of Tourism, Routledge, London.
  24. Smith, S. L. J. (1994), The Tourism Product, Annals of Tourism Research, Vol. 21, No. 3, pp. 582-595. https://doi.org/10.1016/0160-7383(94)90121-X
  25. Zhang, R., Chen, R., and Zhang, Y. (2009), The Conceptual Model of the Service Supply Chain Research Based on Business Processes, Management and Service Science, pp. 1-4.
  26. Zhang, X., Song, H., and Huang, G. Q. (2009), Tourism Supply Chain Management: A New Research Agenda, Tourism Management, Vol. 30, No. 3, pp. 345-358. https://doi.org/10.1016/j.tourman.2008.12.010

피인용 문헌

  1. Simulation Modeling Method Using ARENATMConsidering Alternative Machines in the Manufacturing System for Aircraft Parts vol.25, pp.4, 2016, https://doi.org/10.9709/JKSS.2016.25.4.001
  2. A New Methodology of Multicriteria Decision-Making in Supplier Selection Based onZ-Numbers vol.2016, 2016, https://doi.org/10.1155/2016/8475987