Journal of Korean Society for Quality Management (품질경영학회지)

Korean Society for Quality Management (한국품질경영학회)
권호 표지
DOI QR코드

DOI QR Code

The Impact of Social Responsibility Management Certification on Venture Company's Formation of Organizational Trust

사회적책임경영(CSR) 인증이 벤처기업의 조직신뢰 형성에 미치는 영향

  • Received : 2012.03.30
  • Accepted : 2012.05.21
  • Published : 2012.06.30
Download PDF
⟨ Previous Next ⟩

Abstract

Lately, the importance of social responsibility of venture companies is becoming highlighted in Korea.This study is to empirically suggest that the practice of social responsibility by venture companies will become the foundation for formation of the organizational trust and for the sustainable growth of the organization. The certification on social responsibility for venture companies has been conducted for past five year and based on the research on difference of organizational validity on companies that are certified and non-certified by its practice of social responsibility, we've found organizational trust difference in two groups; the companies that already formed organizational trust did not have new mediation effect due to organizational commitment but the non-certified companies that did not have organization trust created new medication effect from organizational commitment. This can be understood that the organizational commitment effect through social responsibility is already formed for companies that have created organizational trust through social responsibility certification. The organizational infrastructure is needed for sustainable growth and development of an organization; therefore, the differentiated organizational trust for social responsibility certified organization will become the infrastructure for growth of the certified organizations.

Keywords

References

  1. 김광수, 최상학(2011), "혁신활동별 성과 인식의 기대 차이에 관한연구", 품질경영학회지, 39권, 1호, pp. 109-119.
  2. 김용학(1996), 사회구조와 행위, 사회비평사.
  3. 박경렬(1997), "일본 중소기업의 기술력에 관한 연구", 한국중소기업학회, 19권, 2호, pp. 41-74.
  4. 박우봉(2006), "기업윤리와 조직유효성의 관계에 관한 연구", 경상대학교 박사학위논문.
  5. 박종승(2008), "호텔기업의 사회적자본, 조직신뢰, 조직몰입간 구조적 관계에 관한 연구", 세종대학교 박사학위논문.
  6. 박종철, 김경진, 이한준(2010), "한국형 기업의 사회적 책임활동 측정을 위한 척도개발연구", 한국마케팅저널, 12권, 2호, pp. 27-52.
  7. 매일경제신문(2011), 사회적 책임 다하는 기업, 주가도 높다, 매일경제신문 2011. 9. 1.
  8. 서건석(2002), "한국 벤처기업의 윤리 이슈와 윤리경영 수준의 영향요인에 관한 연구", 한양대학교 석사학위논문.
  9. 신진교, 조정일(2011), "중소기업의 사회책임경영(CSR) 이 경영활동과 기업성과에 미치는 영향", 중소기업연구, 33권, 1호, pp. 105-119.
  10. 양세영(2008), "조직윤리와 성과간 관계에 있어서의 변수 및 척도선정에 관한 연구", 윤리경영연구, 9권, 2호, pp. 1-30.
  11. 윤대혁(2004), "중소기업 경영자의 윤리수준과 경영성과의 관련성 연구", 중소기업연구, 26권, 4호, pp. 99-139.
  12. 윤현덕, 성종수(2011), "조직구성원의 윤리의식과 혁신성향이 조직성과에 미치는 영향", 품질경영학회지, 39권, 2호, pp. 199-216.
  13. 이경묵(1996), "사회적 자산의 형성과 활용", 노사관계연구, 7권, pp. 265-290.
  14. 이동원(2009), 제3의 자본, 사회적 자본은 어떻게 증진되는가, 삼성경제연구소.
  15. 이상일(2006), "사회적자본과 인적자본의 관계에 관한 소고", 인재논총, 2권, pp. 97-111.
  16. 이영현(2006), "사회적 자본 연구동향", The HRD Review, 9권, 3호, pp. 94-101.
  17. 이학식, 임지훈(2009), 구조방정식 모형분석과 AMOS 16.0, 법문사.
  18. 정효선(2007), "호텔리어의 윤리경영이 종사원의 개인 조직 적합성, 이직의도, 직무만족도, 조직성과에 미치는 영향", 경희대학교 박사학위논문.
  19. 최철현(2007), "조직문화 유형과 노조민주화가 조직유 효성에 미치는 영향에 관한 연구", 창원대학교 박사학위논문.
  20. 홍종인(2009), ISO 품질경영시스템 혁신가이드, 한국표준협회미디어.
  21. APO(2006), Social Capital and Busines Transformation in Asia, Asian Productivity Organization, Tokyo.
  22. APO(2008), Social Capital in Asia, Asian Productivity Organization, Tokyo.
  23. Aupperle, K. E., Carroll, A. B. and Hatfield, J. D. (1985), "An Empirical Examination of the Relationship between Social Responsibility and Profitability." Academy of Management Journal, Vol. 28, No. 2, pp. 446-463. https://doi.org/10.2307/256210
  24. Borgatti, S. P. and Foster, P. C.(2003), "The Network Paradigm in Organizational Research; A Review and Typology", Journal of Management, Vol.29, No.6, pp. 991-1013.
  25. Bourdieu, P.(1986), Handbook of Theory and Research for Sociology of Education, Grandwood Press, Westport.
  26. Brace, D. J., Butterfield, K. D. and Skaggs, B. C.(1998), "Relationships and Unethical Behavior: A Social Network Perspective", The Academy of Management Review, Vol.23, No.1, pp.14-31.
  27. Buchanan, B.(1974), "Building Organizational Commitment : The Socialization of managers in Work Organizations", Administrative Science Quarterly, Vol. 19, No. 4, pp.533-546. https://doi.org/10.2307/2391809
  28. Caldwell, C., Bicshoff, S. J. and Karri, R.(2002), "The Four Umpires: A Paradigm for Ethical Leadership", Journal of Business Ethics, Vol.36, pp.153-163. https://doi.org/10.1023/A:1014230002724
  29. Coleman, D. J.(1988), "Social Capital in the Creation of Human Capital", American Journal of Society, Vol.94, pp. 95-120. https://doi.org/10.1086/228943
  30. Coleman, D. J.(1990), Foundations of Social Theory, Cambridge, Belknap Press of Havard University Press, Boston.
  31. Collins, J. C. and Porras, J. I.(1994), Built to last: Successful Habits of Visionary Companies, Harper Business, New York.
  32. Commings, L. S.(2000), "The Financial Performance of Ethical Investment Trusts: An Australian Perspective." Journal of Business Ethics. Vol. 25, No. 1, pp. 79-82. https://doi.org/10.1023/A:1006102802904
  33. Cufaude, J.(1999), "Creating Organizational Trust", Association Management, Vol. 51, No. 7, pp. 26-35.
  34. Davis, A, L. and Rothstein, H. R.(2006), The Effects of the Perceived Behavioral Integrity of Managers on Employee Attitude: A Meta-analysis, Journal of Business Ethics, Vol. 67, pp.407-419. https://doi.org/10.1007/s10551-006-9034-4
  35. D'Aveni, R. A.(1990), "Top Managerial Prestige and Organizational Bankruptcy", Organization Science, Vol. 1, No. 2, pp. 121-142. https://doi.org/10.1287/orsc.1.2.121
  36. Delmonize, A. S. and Franz, T. L.(2008), "Entrepreneurial Network Development: Trusting in the Process", Journal of Business Research, Vol. 61, pp. 315-322. https://doi.org/10.1016/j.jbusres.2007.06.018
  37. Dirks, K. T. and Ferrin, D. L.(2001), "The Role of Trust in Organizational Settings", Organization Science, Vol. 12, No. 4, pp. 450-467. https://doi.org/10.1287/orsc.12.4.450.10640
  38. Eisenberger, R., Huntington, R., Hutchison, S. and Sowa, D.(1986), "Perceived Organizational Support", Journal of Applied Psychology, Vol. 71, No. 3, pp.500-507. https://doi.org/10.1037/0021-9010.71.3.500
  39. Eisenhardt, K. M. and Schoonhoven, C. B.(1996), "Resource-based View of Strategic Alliance Formation: Strategic and Social Effects in Entrepreneurial Firms", Organization Science, Vol. 7, No. 2, pp. 136-150. https://doi.org/10.1287/orsc.7.2.136
  40. Fukuyama, F.(1995), The Social Virtues and the Creation of Prosperity, Free Press, New York.
  41. Granovetter, M. S.(1973), "The Strength of Weak Ties", American Journal of Sociology, Vol. 78, pp. 1360-1380. https://doi.org/10.1086/225469
  42. Heaphy, M. and Gruska, G.(1985), The Malcolm Baldrige National Quality Award: A Yardstick for Quality Growth, Addison Wesley Publishing, Boston.
  43. Hill, W. L. and Jones, T. M.(1992), "Stakeholder- Agency Theory", Journal of Management Studies, Vol. 29, No. 2, pp. 131-154. https://doi.org/10.1111/j.1467-6486.1992.tb00657.x
  44. Hosmer, L. T.(1995), "Trust: The Connecting Link between Organizational Theory and Philosophical Ethics", Academy of Management Review, Vol. 20, No. 2, pp. 379-403.
  45. Hoyle, D.(1994), Quality Systems Handbook, Butterworth Heinemann 2nd, Oxford.
  46. International Organization for Standardization(2010), ISO 260000 Social Responsibility, ISO, Geneva.
  47. Houghton, J. D. and Neck, C. P.(2002), "The Revised Self-Leadership Questionnaire", Journal of Manag-erial Psychology, Vol. 17, No. 8, pp. 672-691. https://doi.org/10.1108/02683940210450484
  48. Jenkins, H.(2004), "A Critique of Conventional CSR theory : An SME Perspective", Journal of General Management, Vol. 29, No. 4, pp. 37-57.
  49. Koh, H. C. and Boo, E, H.(2001), "The Link between Organizational Ethics and Job Satisfaction. A Study of Managers in Singapore." Journal of Business Ethics, Vol. 29, No. 4, pp. 309-324. https://doi.org/10.1023/A:1010741519818
  50. Konovsky, M. A. and Pugh, S. D.(1994), "Citizenship Behavior and Social Exchange", Academy of Management Journal, Vol. 37, pp. 656-669. https://doi.org/10.2307/256704
  51. Larson, A.(1992), "Network Dyads in Entrepreneurial Settings: A Study of the Governance of Exchange Relationships", Administrative Science Quarterly, Vol. 37, No. 1, pp.76-104 https://doi.org/10.2307/2393534
  52. Lauver, K. J. and Kristof-Brown, A.(2001), "Distinguishing between Employees' Perceptions of Person-job and person-organization Fit", Journal of Vocational Behavior, Vol. 59, No. 3, pp. 454-470. https://doi.org/10.1006/jvbe.2001.1807
  53. Lepoutre, J. and Heence, A.(2006), "Investigating the Impact of Firm Size on Small Business Social Responsibility : A critical Review", Journal Business Ethics, Vol. 67, pp. 257-273. https://doi.org/10.1007/s10551-006-9183-5
  54. Loury, G. C.(1977), Dynamic Theory of Racial Income Differences, Lexington Books, Lexington.
  55. Matthai, J. M.(1989), Employ Perceptions on Trust, Satisfaction, and Commitment as Predictors of Turnover Intentions in a Mental Health Setting, Vanderbilt University. Nashville.
  56. McAllister, D. J.(1995), "Affect-and Cognitionbased Trust as Foundations for Interpersonal Cooperation in Organizations", Academy of Management Journal, Vol. 38, No. 1, pp. 24-59. https://doi.org/10.2307/256727
  57. Mishra, J. and Morrissey, M. A.(1990), "Trust in Employee/Employer Relationship: A survey of West Michigan Managers", Public Personal Management, Vol. 19, No. 4, pp. 443-463. https://doi.org/10.1177/009102609001900408
  58. Morrow, P. C.(1983), "Concept Redundancy in Organizational Research: The Case of Work Commitment", Academy of Management Review, Vol. 34, pp. 180-205.
  59. Narayan, J. and Pritchett, L.(1997), Cents and Sociability: Household Income and Social Capital in Rural Tanzania, World Bank, Washington, D. C.
  60. Nahapiet, J. and Ghoshal, S.(1998), "Social Capital, Intellectual Capital and the Organizational Advantage", Academy of Management Review, Vol. 23, No. 2, pp. 242-266.
  61. Nash, L.(1990), Good Intentions Aside, Harvard Business School Press, Boston.
  62. Oh, H. S., Chung, M. H. and Labianca, G.(2004), "Group Social Capital and Group Effectiveness: The Role of Informal Socializing Ties", Academy of Management Journal, Vol. 47, No. 6, pp. 860-875. https://doi.org/10.2307/20159627
  63. Offerman, L. R.(1998), Leading and Empowering Diverse follows, Academy of Leadership Press, Thousand Oaks.
  64. O'Reilly, C. A., Chatman, J. and Caldwell, D. F.(1991), "People and Organizational Culture: A Profile Comparison Approach to Assessing Person- Organization Fit", Academy of Management Journal, Vol. 34, No. 3, pp. 487-516. https://doi.org/10.2307/256404
  65. O'Reilly, C. A. and Chatman, J.(1986), "Organizational Commitment & Psychological Attachment: The Effects of Compliance, Identification & International on Pro-social Behavior", Journal of Applied Psychology, Vol. 71, pp. 492-499. https://doi.org/10.1037/0021-9010.71.3.492
  66. Pava, M. L. and Krausz, J.(1996), "The Association between Corporate Social Responsibility and Financial Performance: The Paradox of Social Cost". Journal of Business Ethics, Vol. 15, No. 3, pp. 221-257.
  67. Paxton, P.(1999), "Is Social Capital Declining in the US? A Multiple Indicator Assessment", American Journal of Sociology, Vol. 105, No. 1, pp. 88-127. https://doi.org/10.1086/210268
  68. Pfeffer, J.(1998), The Human Equation: Building Profits by Putting People First, Havard Business School Press, Boston.
  69. Podsakoff, P. M., Mackenzie, S. B. and Bommer, W. H.(1996), "Transformational Leader Behaviors and Substitutes for Leadership as Determinants of Employee Satisfaction, Cmmitment, Trust, and Organizational Citizenship Behaviors", Journal of Management, Vol. 22, No. 2, pp. 259-299.
  70. Putnam, R. D.(1995), "Bowling Alone: America's Declining Social Capital", Journal of Democracy, Vol. 6, pp. 65-78.
  71. Robinson, S. L.(1996), "Trust and Branch of the Psychological Contract", Administrative Science Quarterly, Vol. 41, pp. 574-599. https://doi.org/10.2307/2393868
  72. Seashore, S. E., Lawler, E. E., Mirvis, P. H. and Cammann, C.(1982), Observing and Measuring Organizational Change: A guider to field practice, John Wiley and Sons Publishers, New York.
  73. Sheldon, M. E.(1971), "Investment and Involvements as Mechanisms Producing Commitment to the Organization", Administrative Science Quarterly, Vol. 16, pp. 142-150.
  74. Tan, H. and Tan, C.(2000), "Toward the Differentiation of Trust in Superior and Trust in Organization", Genetic, Social, & General Psychology Monographs, Vol. 126, No. 2, pp. 241-261.
  75. Temple, J. and Johnson, P.(1998), "Social Capability and Economic Growth", Quarterly Journal of Economics, Vol. 113, No. 3, pp. 965-990. https://doi.org/10.1162/003355398555711
  76. Tsai, W. and Ghoshal, S.(1998), "Social Capital and Value Creation : The Role of Intra-firm networks", Academy of Management Journal, Vol. 40, No. 4, pp. 464-476.
  77. Uzzi, B.(1997), "Social Structure and Competition in Inter-firm Networks: The Paradox of Embeddedness", Administrative Science Quarterly, Vol. 42, pp. 35-67. https://doi.org/10.2307/2393808
  78. Valentine, S., Godkin, L. and Lucero, M.(2002), "Ethical Context, Organizational Commitment and Person-Organization Fit", Journal of Business Ethics, Vol. 41, No. 4, pp. 349-360. https://doi.org/10.1023/A:1021203017316
  79. Verschoor, C. C.(1998), "A Study of the Link between a Corporation's Financial Performance and Its Commitment." Journal of Business Ethic. Vol. 17, No. 13, pp. 1509-1516. https://doi.org/10.1023/A:1006020402881
  80. Waddock, S. A. and Graves, S. G.(1997), "The Corporate Social Performance -Financial Performance Link." Strategic Management Journal, Vol. 18, No. 4, pp. 303-319. https://doi.org/10.1002/(SICI)1097-0266(199704)18:4<303::AID-SMJ869>3.0.CO;2-G
  81. Weaver, G. R., Trevino, L. K. and Cochran, P. L. (1999), "Corporate Ethical Programs as Control System: Influences of Executive Commitment and Environmental Factors", Academy of Management Journal, Vol. 42, No. 1, pp. 41-58. https://doi.org/10.2307/256873
  82. Westphal, J. D.(1999), "Collaboration in the boardroom: Behavioral and Performance Consequences of CEO-board Social Ties". Academy of Management Journal, Vol. 42, No. 1, pp. 7-24. https://doi.org/10.2307/256871
  83. Zucker, L. G.(1986), "Production of Trust: Institutional Sources of Economic Structure", Research in Organizational Behavior, Vol. 8, pp. 53-111.