DOI QR코드

DOI QR Code

Importance and Satisfaction with Korean Food for Foreigners Living in Busan with regard to Nationality

부산 거주 외국인의 국적별 한식에 관한 중요도와 만족도

  • Kim, Hyun-Sook (Department of Food Science and Nutrition, Pukyong National University) ;
  • Lyu, Eun-Soon (Department of Food Science and Nutrition, Pukyong National University)
  • 김현숙 (부경대학교 식품영양학과) ;
  • 류은순 (부경대학교 식품영양학과)
  • Published : 2012.04.30

Abstract

The purpose of this study was to evaluate the importance and satisfaction with Korean food for foreigners living in Busan with consideration for nationalities, for the sake of improving satisfaction with Korean food. The research was performed using questionnaires and conducted from August 14 to September 30, 2011 for 376 foreigners in Busan. Total mean scores for the importance (4.01/5.00) and satisfaction (3.59/5.00) of Korean food attributes were significantly different (p<0.01). The gaps of the importance score and satisfaction score were -0.91 for cleanliness of food, -0.74 for taste, -0.70 for quality, and -0.68 for smell. Mean scores of satisfaction for Americans and Europeans (3.69) and Southeast Asians (3.78) were significantly (p<0.01) higher than those of Japanese (3.44) and Chinese (3.43) descent. Notably high importance and low satisfaction attributes of Korean food broken down by nationality were cleanliness for Americans/Europeans; quality and cleanliness for Japanese; texture and price for Chinese; and taste, smell, and price for Southeast Asians. Attributes rated with high importance and satisfaction were health benefits, nutrition, and quality for Americans/Europeans, Chinese, and Southeast Asians; taste and price for Americans/Europeans and Japanese; and cleanliness for Chinese and Southeast Asians.

Keywords

References

  1. Korean Statistical Information Service, Statistical Database 2010. Available from:http://kosis.kr/abroad/abroad_01List.jsp#jsClick. Accessed October 15. 2011
  2. Presidential Council on Nation Branding 1st briefing session-Investigation on Korean image of foreigners in Korea. 2009. 3.17. Available from:http://www.koreabrand.net/gokr/kr/pcnb/gokr_pcnb_news_list.do Accessed October 15. 2011
  3. http://www.koreabrand.net/gokr/kr/pcnb/gokr_pcnb_news_list.do Accessed October 15. 2011
  4. Chang HJ, Choi BR, Yi NY, Park BS, Kim HS. 2010. Preferences and product development opinions of Koreans and non-Koreans regarding commercialization of Korean foods. Korean J Food Cookery Sci 26(4):458-468
  5. Chang MJ, Cho MS. 2000. Recognition and preference to Korean traditional food of foreign visitors in Korea. Korean J. Dietary Culture 15(3):215-223
  6. Cho MS, Koh SI, Oh SU. 2007. An importance-performance analysis of Korean food. Tourism Research 22(1):265-287
  7. Green CG. 1993. Using customer survey data to develop marketing strategies in college/university foodservice. J College & University Foodservice 1(1):39-51
  8. Joo NM, Kennon LR, Sim YJ, Lee KA, Jeong HS, Park SJ, Chun HJ. 2001. The perception and preference of Americans residing in Korea for Korean traditional food. J Korean Home Economics Association 39(6):15-23
  9. Kim SH. 2004. Korean menu preference and buying behaviors on the Japanese residents in Korea. Foodservice Management Research 7(3):129-148
  10. Kim TH. 2011. Inbound Korean food globalization plan. Foodservice Management Society Fall Academic Symposium pp 45-55
  11. Kweon SY, Yoon SJ. 2006. Recognition and preference to Korean traditional food of Chinese at Seoul residence. Korean J Food Culture 2(1):17-30
  12. Lee SJ, Lee KH. 2011. Understanding the perceptions and service quality of Korean foods : A comparative cross-cultural study of international tourists visiting Korea. J Korea Contents Assoc 11(10):465-478
  13. Lee YJ. 2007. A study on the recognition, satisfaction, and revisit intentions of Japanese tourists based on traditional Korean foods. Korean J Food Cookery Sci 23(1):156-164
  14. Lewis RC. 1983. Getting the most from marketing research part 1. The Cornell Hotel and Restaurant Administration Quarterly 24(3):25-35
  15. Oh JE, Han JY. 2009. The influence of gap between importance and performance of factors affecting Korean food selection upon overall satisfaction of foreign tourists. Korean J Tourism and Hospitality Research 23(3):153-166
  16. Park SH, Lee MA, Cha SM, Kwock CK, Yang IS, Kim DH. 2009. Analysing foreign consumers` perceived brand image of Korean food. Korean J Food Cookery Sci 25(6):655-662
  17. Shin BG, Kwon YJ. 2010. Difference analysis on the cognition, image, attitude, and globalization of Korean foods among American, Chinese, and Japanese groups. J Foodservice Management Society of Korean 13(3):311-332
  18. Verbke W, Lopez GP. 2005. Ethnic food attitudes and behavior among Belgians and Hispanics living in Belgium. British Food Journal 107(11):823-840 https://doi.org/10.1108/00070700510629779
  19. Won DY, Lee HS, Lee SB. 2006. Study of the influence of satisfaction into the IPA of Chinese tourists on Korean food and service. Journal of Hotel Administration 15(5):169-182
  20. Yoon HR. 2005. A study on recognition and preference of Korean foods for foreigners in different nationality. Korean J. Dietary Culture 20(3):367-373

Cited by

  1. Analyzing the Importance and Satisfaction on the University Foodservice Selection Attributes of Foreign Chinese Students in Gyeongbuk Province vol.27, pp.1, 2014, https://doi.org/10.9799/ksfan.2014.27.1.128
  2. A Study on Quality Improvement of Korean Restaurants Perceived by Workers for the Globalization of Korean Food vol.31, pp.1, 2015, https://doi.org/10.9724/kfcs.2015.31.1.072
  3. Purchasing Needs of Frying Powder according to Purchasing Attributes : Analysis for Selection Attributes through Importance-Satisfaction Analysis and Conjoint Analysis vol.27, pp.3, 2017, https://doi.org/10.17495/easdl.2017.6.27.3.243
  4. Analysis on Factors Influencing Foreign Chinese Students' Off-Campus Restaurant Satisfaction vol.31, pp.6, 2015, https://doi.org/10.9724/kfcs.2015.31.6.749
  5. Perception and Preference for Tangpyeongchae by Chinese and American University Students vol.29, pp.3, 2013, https://doi.org/10.9724/kfcs.2013.29.3.301
  6. Survey of Preferences and Choice in Korean Cuisine of Foreigners who are Vegetarian vol.30, pp.5, 2014, https://doi.org/10.9724/kfcs.2014.30.5.579
  7. Recognition of Nutrition Labeling of Korean Restaurants among Adults in Gyeonggi-do Area vol.26, pp.4, 2013, https://doi.org/10.9799/ksfan.2013.26.4.663
  8. Female Marriage Immigrants’ Information Awareness, Perception and Familiarity on Korean Food Culture by Personal Characteristics and Food Neophobia Degree vol.32, pp.2, 2016, https://doi.org/10.9724/kfcs.2016.32.2.233
  9. The Evaluation of Service Quality Attributes of Korean Restaurants by North American and Chinese Residents in Korea Based on the Kano Model vol.32, pp.1, 2016, https://doi.org/10.9724/kfcs.2016.32.1.96
  10. 글로벌 융복합을 위한 사찰음식 세분화 연구 - 인식과 선호도를 중심으로 - vol.22, pp.5, 2012, https://doi.org/10.20878/cshr.2016.22.5.011
  11. 중국 연변 지역 대학생의 한식에 대한 인식 및 선호도 연구(I) - 성별 비교를 중심으로 - vol.32, pp.3, 2017, https://doi.org/10.7318/kjfc/2017.32.3.204
  12. 국내 거주 외국인 무슬림의 한식에 대한 인식과 선호도 연구 - 전북 전주시와 경기 김포시를 중심으로 - vol.32, pp.4, 2012, https://doi.org/10.7318/kjfc/2017.32.4.275
  13. 중국 산동성내 한식당 이용 중국인의 서비스품질속성에 대한 인식이 고객 만족도, 재방문 의도 및 추천 의도에 미치는 영향 vol.30, pp.5, 2012, https://doi.org/10.9799/ksfan.2017.30.5.943
  14. 베트남 현지인들의 한식에 대한 인지도, 이미지, 선호도, 선택속성, 만족도 및 재이용 의도 vol.32, pp.6, 2017, https://doi.org/10.7318/kjfc/2017.32.6.476
  15. 한국거주 외국인유학생들의 K-Wave, K-Drama, K-Pop 및 K-Friend에 대한 선호도가 한식의 선호도, 만족도 및 재구매의도에 미치는 영향에 관한 연구 - 부산지역을 중심으로 - vol.33, pp.6, 2012, https://doi.org/10.7318/kjfc/2018.33.6.501